The Points' Guy Interview with UA CCO and COO
Sep 13, 2018, 7:29 pm
#32
Join Date: Mar 2018
Location: MFR & BKK
Programs: Ex-UA Silver | Global Entry | Ex-HH Gold
Posts: 42
Sep 13, 2018, 7:42 pm
#33
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,450
I agree, except I wouldn't expect deep discount PE to be upgradeable, consistent with LH.
Sep 13, 2018, 9:43 pm
#34
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
I'd rather the investments weren't over the next year or two, which suggests short-term patches, but rather a longer-term commitment in the form of serious planning for replacement.
Sep 13, 2018, 10:40 pm
#35
Join Date: Jan 2010
Location: Anchorage, AK
Programs: CO - Onepass Gold Elite--> UA - MileagePlus Gold Premier--> Silver --> AS - MileagePlan MVPGOLD!
Posts: 735
When I'm in SFO and we're missing ONE Continental flight attendant that got stuck in another city, and UA ends up cancelling the whole flight, at a HUB full of United cabin crew.... but none of them can take the trip because #reasons ...
...then I'm a pissed passenger. And the poor gate agents have to deal with 150+ just like me.
Sep 13, 2018, 11:01 pm
#36
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
Oh, it definitely has been.
When I'm in SFO and we're missing ONE Continental flight attendant that got stuck in another city, and UA ends up cancelling the whole flight, at a HUB full of United cabin crew.... but none of them can take the trip because #reasons ...
...then I'm a pissed passenger. And the poor gate agents have to deal with 150+ just like me.
When I'm in SFO and we're missing ONE Continental flight attendant that got stuck in another city, and UA ends up cancelling the whole flight, at a HUB full of United cabin crew.... but none of them can take the trip because #reasons ...
...then I'm a pissed passenger. And the poor gate agents have to deal with 150+ just like me.
I'm a bit surprised at so many people not being aware of the flight crew separation. It has been going on for 8 years so if people are surprised they haven't been affected badly. I agree a unified UA/CO cabin crew contract has taken a long time but thankfully its time to put this issue to rest!
Adam
Sep 13, 2018, 11:38 pm
#37
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Join Date: Jun 2005
Posts: 57,581
pretty wishy-washy words...considerable investment could just mean creating the Polaris Lounge
Yeah, talk about more flights with current gates (banking) just suggests to me that the already overcrowded and pathetic C/D Dulles terminal will just become more overcrowded (and, hence, more pathetic).
Yeah, talk about more flights with current gates (banking) just suggests to me that the already overcrowded and pathetic C/D Dulles terminal will just become more overcrowded (and, hence, more pathetic).
And if they are going to spend money to improve the baggage handling process - needed - it screams "no new terminal." Why put in an automated baggage handling system to a terminal that is supposed to be temporary? Oh, that's right, they aren't going to build a new concourse, just continue screwing over their IAD customers. Because they can.
Sep 14, 2018, 4:20 am
#39
Join Date: May 2006
Location: STL
Programs: UA Platinum, AA Platinum Pro, Marriott Platinum
Posts: 1,429
Sep 14, 2018, 4:26 am
#40
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Sep 14, 2018, 5:25 am
#41
Join Date: Dec 2014
Location: Haze gray and underway
Programs: UA 1K 2MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 1,784
What is too long?
I rarely terminate at IAD and on those few times it was unscheduled. My wait times were favorably(?) comparable to ORD, SFO, and much better than PHL At one time PHL bragged about 45minute wait times.
I rarely terminate at IAD and on those few times it was unscheduled. My wait times were favorably(?) comparable to ORD, SFO, and much better than PHL At one time PHL bragged about 45minute wait times.
Sep 14, 2018, 5:53 am
#42
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Join Date: Jun 2001
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It's complicated integrating two groups with separate work rules governed by contract. A lot of it goes back to Smisek not being willing to sweeten the deal to get integration's benefits. It was a financial choice that impeded ability to serve customers (not being able to swap crew in IROPs, for example).
Sep 14, 2018, 6:03 am
#43
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Oh, many are definitely aware. It's intolerable. Eight years is pathetic.
Sep 14, 2018, 6:23 am
#44
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Join Date: Jun 2005
Posts: 57,581
At DCA, arrive on a UA flight and you wait maybe 10 minutes for your bags. At IAD, you don't even start looking for them before 30 mins, and in some cases I've waited for over an hour - both domestic and international.
Sep 14, 2018, 7:07 am
#45
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
I just really don't see them restricting a GPU to Y->PE only. Thats going to piss off pretty much 100% of the 1K/GS population. I can see GPU Y (W or higher) ->C or PE (Any) ->C and maybe RPU Y (Select Class) -> PE. But we will see. There have not been a whole lot of Flier Friendly changes at any airline in the recent years.
I'm also interested in see what UA prices PE at. I've been looking at some PE on other airlines and the difference between PE and a P-Fare is ~500 R/T. for that money, I'll take the up front seating over PE.
I'm also interested in see what UA prices PE at. I've been looking at some PE on other airlines and the difference between PE and a P-Fare is ~500 R/T. for that money, I'll take the up front seating over PE.
I recall from my two years of flying BA Premium Economy, the price differential between Economy and Premium Economy ranged between $500-$700 for the roundtrip. Many times on my United trips, the price differential between K (or S) and W is $900 but sometimes I have found it as low as $100 and sometimes I'm not even offered a choice of fares cheaper than W (due to origin airport). Which means that I have no clue how UA will price PE. But, most probably, I will purchase PE. I do hope that the PQM will be 150%. On BA, with PE you get more tier points than Economy (the points that count for status) but the good thing is that they give you those points even if you purchase the equivalent of the TOD (the POUG as they call it in their program).