Last edit by: WineCountryUA
Lounge Access Policy - Star Alliance - Star Alliance
Paid Lounge Membership Customers
As holder of an eligible Paid Lounge Membership, you have access to any Star Alliance member airlines Business Class Lounge* at the airport where your flight departs. Eligible paid memberships are United Club and Air Canada Maple Leaf Club Worldwide.
You will need to show your boarding pass for a Star Alliance member airline operated flight together with your valid paid lounge membership card, displaying the Star Alliance Lounge Logo.
You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.
*Not applicable at SQ SilverKris Lounge (Business Class) in Singapore, AC Signature Suite and UA Polaris Lounges
Paid Lounge Membership Customers
As holder of an eligible Paid Lounge Membership, you have access to any Star Alliance member airlines Business Class Lounge* at the airport where your flight departs. Eligible paid memberships are United Club and Air Canada Maple Leaf Club Worldwide.
You will need to show your boarding pass for a Star Alliance member airline operated flight together with your valid paid lounge membership card, displaying the Star Alliance Lounge Logo.
You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.
*Not applicable at SQ SilverKris Lounge (Business Class) in Singapore, AC Signature Suite and UA Polaris Lounges
Family access is not valid for partner lounges
Physical members card is required for entry (appears UA is saying virtual, app card is sufficient for *A lounges)
Lounge Information - Star Alliance - Star Alliance
Search using
United Club for Paid Membership under the dropdown list, for airport specific lounges that gives you access.
What if I am also a *G?
You can enter a partner lounge as *G (Star Alliance Gold) or as a UC Member but not as both. You will be limited to +1 guest even if *G and also UC/ML membership, Benefits do not stack.
In the case of those partners with a *G lounge and a Business lounge (Such as LH), your *G status will get you into the better *G lounge while the UC membership provides access to just the Business Lounge.
List of partner related lounges accessible via the club card
USA Lounges with UA *G Access When Flying Domestic
Does United Club Membership Give Access to * Gold Lounges in the USA?
Non-UA / partner Lounge Access Rules for United Club members
#91
Join Date: Jan 2005
Location: BWI,IAD,DCA
Programs: UA gold, Hyatt Plat Marriott silver,Hilton Gold, PC Plat., SPG Gold.,Hertz Gold, Global Entry
Posts: 650
I have used my digital card at the Austrian lounge in Vienna many times. I have used it at the LH lounge in EWR. I did have my physical card with me but did not show it at either location. I had a Business Class ticket in Frankfurt so I didn't use it there. I have also used the digital card in Zurich.
#93
Join Date: Mar 2015
Programs: UA
Posts: 114
When i go to the "Print MileagePlus Card", i do not see any such note.
When i display my MileagePlus Card in the United Airlines app on android there is no such note either.
Both of these "digital" cards are just exactly the same as the front of my physical card.
I have used both successfully on lounges even though agents sometimes complained.
LH lounge agent told me this monday that i do not need to show my UA card if the ticket has my UA account number on it. You can checkt hat your ticket has the UA card# on it when the boarding pass shows UA*G (or probably UA*S? if you do not have gold status).
The only problems seem to be when flying on 3U (German/EuroWings) because the UA# is not correctly transferred electronically, so LH lounge agents need to see your card. But in my case the cards magstripe wasn't correctly interpreted either, so they manually typd in my UA# and then leet me into the lounge.
#94
Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 958
What is the "digital card" and where do you see that note about united club locations ?
When i go to the "Print MileagePlus Card", i do not see any such note.
When i display my MileagePlus Card in the United Airlines app on android there is no such note either.
Both of these "digital" cards are just exactly the same as the front of my physical card.
I have used both successfully on lounges even though agents sometimes complained.
LH lounge agent told me this monday that i do not need to show my UA card if the ticket has my UA account number on it. You can checkt hat your ticket has the UA card# on it when the boarding pass shows UA*G (or probably UA*S? if you do not have gold status).
The only problems seem to be when flying on 3U (German/EuroWings) because the UA# is not correctly transferred electronically, so LH lounge agents need to see your card. But in my case the cards magstripe wasn't correctly interpreted either, so they manually typd in my UA# and then leet me into the lounge.
When i go to the "Print MileagePlus Card", i do not see any such note.
When i display my MileagePlus Card in the United Airlines app on android there is no such note either.
Both of these "digital" cards are just exactly the same as the front of my physical card.
I have used both successfully on lounges even though agents sometimes complained.
LH lounge agent told me this monday that i do not need to show my UA card if the ticket has my UA account number on it. You can checkt hat your ticket has the UA card# on it when the boarding pass shows UA*G (or probably UA*S? if you do not have gold status).
The only problems seem to be when flying on 3U (German/EuroWings) because the UA# is not correctly transferred electronically, so LH lounge agents need to see your card. But in my case the cards magstripe wasn't correctly interpreted either, so they manually typd in my UA# and then leet me into the lounge.
#96
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,579
What is the "digital card" and where do you see that note about united club locations ?
When i go to the "Print MileagePlus Card", i do not see any such note. .
When i go to the "Print MileagePlus Card", i do not see any such note. .
Tap once on the card to see the message,
#97
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
Welcome to FT, ttniu!
This discussion is about the United Club membership card, not the Mileage Plus membership card.
When i go to the "Print MileagePlus Card", i do not see any such note.
#99
formerly FrequentFlyKid
Join Date: Nov 2002
Location: Cleveland, Ohio
Programs: United Global Services, Marriott Bonvoy Ambassador, National Executive Elite
Posts: 981
I haven't tried to use my digital UC card, but I've had no issue using my digital 1K/*G membership card when accessing the Senator Lounge at FRA and MUC; as recently as earlier this week.
#100
Join Date: Sep 2018
Programs: United MileagePlus Silver, Marriott Platinum
Posts: 7
While I have never tried this, I would be highly skeptical this will work. It may occasionally work.
If you have waited 8 weeks, that is plenty of time to have waited. I would push for expedited shipment of a new UC membership card.
Note the digital card states
"This digital card is only valid at United Club locations."
So that seems to place a hole in the representative's "theory"
If you have waited 8 weeks, that is plenty of time to have waited. I would push for expedited shipment of a new UC membership card.
Note the digital card states
"This digital card is only valid at United Club locations."
So that seems to place a hole in the representative's "theory"
It looks like at least some people had success with using UC digital/virtual membership card to access *A member lounges. Guess I will have to just give it a shot unless my physical card arrives miraculously in the next 2 days. My trip is this weekend...
I will report back
#101
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,398
The only time I've needed my physical United Club card was when I visit the Amtrak Club Acela lounges. This year I never received my new membership card (membership renewed on August 31st), so I called the membership line and had another card sent out and it arrived in about two weeks.
#102
Join Date: Oct 2007
Location: SAN
Programs: UA 1K, Hyatt Globalist, Marriott Lt Plt
Posts: 241
I have used my digital card at the Austrian lounge in Vienna many times. I have used it at the LH lounge in EWR. I did have my physical card with me but did not show it at either location. I had a Business Class ticket in Frankfurt so I didn't use it there. I have also used the digital card in Zurich.
#103
Join Date: Sep 2018
Programs: United MileagePlus Silver, Marriott Platinum
Posts: 7
Hi all,
Time to report my own experience. On my most recent trip, I travelled through LAX, TPE and BKK.
LAX- no issue with digital UC membership card
BKK- required physical UC membership card
TPE- 50% required physical UC membership card; 50% ok with digital UC membership card.
All the lounges that demanded the physical membership cards only wanted to see the star alliance logo on the physical card.
Time to report my own experience. On my most recent trip, I travelled through LAX, TPE and BKK.
LAX- no issue with digital UC membership card
BKK- required physical UC membership card
TPE- 50% required physical UC membership card; 50% ok with digital UC membership card.
All the lounges that demanded the physical membership cards only wanted to see the star alliance logo on the physical card.
#105
Join Date: Jun 2014
Programs: UA MM
Posts: 4,066
My most recent experience is at the MLL at YYZ. The lounge agent said the UC card is not needed as my membership is encoded in my UA BP. She scanned my BP (for an economy seat) and said I was all set. Maybe *A has gone to some uniform system to verify club memberships?