Kitchen issues EWR, no hot food domestic F (Intl/PS ok) Aug-Sept 2018 - notice/comp?
#17
Join Date: Dec 2006
Location: NYC
Programs: UA GS (1MM), DL Gold, Marriott Plat, Hyatt Globalist, Avis CC
Posts: 526
From an internal memo - they're conducting maintenance on some coolers in the EWR facility and have less space for fresh food preparation. This does not affect international flights or premium transcon markets. Maintenance should be completed this week.
#19
Join Date: Mar 2017
Location: Somewhere in EWR
Programs: UA GS, HH Diamond
Posts: 855
On the same flight now. Never got the email, asked the FA to give me an extra voucher (she's giving one to all 8 of us) and will call 1K when I land for the one I was supposed to get.
#20
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,649
What a superb deal. I would gladly give up my free 1K meal for $100 UA coupon. Particularly with the advance notice which enables me to plan accordingly.
#21
Join Date: Feb 2010
Programs: UA 1K
Posts: 546
BoB in economy was not affected; my morning flight offered all of the normal economy menu items. I think I saw an F/A carrying tapas boxes for everyone in F.
#24
Join Date: Mar 2017
Location: Somewhere in EWR
Programs: UA GS, HH Diamond
Posts: 855
#25
Join Date: Feb 2010
Programs: UA 1K
Posts: 546
Here's one possible explanation for what's going on, which appears to cite a UA spokesperson: http://newjersey.news12.com/story/38...tchen-facility
#26
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,424
Here's one possible explanation for what's going on, which appears to cite a UA spokesperson: Listeria bacteria found inside cooler at United Airlines kitchen
#27
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
#28
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I was on UA2415 yesterday, EWR-PDX, and experienced the same snack box scenario. But I never got an email in advance. Only about half of the pax in F got the email, and it appears that they each had to haggle with GA's for the vouchers. The person sitting next to me was offered a $10 voucher, and after pushing back on how little that would buy in the way of breakfast at OTG outlets, was given $20. The person sitting across from me took the $10 and was steamed after hearing that others got $20.
No proactive use of the hand held devices to issue ETC by the crew, who tried to pin the blame on ground staff. I had to write in to 1K Voice after arriving to get the $100 ETC. And this is what they wrote about the voucher/email/communication snafu:
I'm just glad that I liberated a banana from the United Club before heading to the gate. I don't usually do this, but I had a sixth sense that it could come in handy on that flight.
No proactive use of the hand held devices to issue ETC by the crew, who tried to pin the blame on ground staff. I had to write in to 1K Voice after arriving to get the $100 ETC. And this is what they wrote about the voucher/email/communication snafu:
I'm so sorry you were were not notified of the limited food onboard your flight from Newark. Your email clearly expresses your disappointment. I would like to extend my personal apology for lack of communication to you, and for the additional inconvenience.
We agree accurate communication is essential and can prevent unnecessary obstacles. We will be sure to follow up with our entire staff for a training opportunity to ensure we are doing our best to convey correct and applicable information.
We agree accurate communication is essential and can prevent unnecessary obstacles. We will be sure to follow up with our entire staff for a training opportunity to ensure we are doing our best to convey correct and applicable information.
#29
Join Date: May 2009
Posts: 110
Just rec'd a text that there will be no food on my 8/31 526am EWR-ORD flight tomorrow due to kitchen maintenance. Included a link for compensation, which did not work.
Last edited by WineCountryUA; Aug 30, 2018 at 6:23 pm Reason: merging consecutive posts by same member
#30
Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 678
Proactively received the text for my flight on 8/27 from EWR-ORD. Flight was at 5:30 AM so gladly took the $100 and slept on the plane. Was also given $20 meal vouchers at the EWR gate to use in ORD. Pretty impressed with United recently. Had a 4 hour delay/cancellation last week due to weather. Wrote in and actually received a phone call from United apologizing (only the 2nd time in 7 years)