FlyerTalk Forums
Page 2 of 2
1
2
Show 40 post(s) from this thread on one page

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   No Refunds When a Flight is Canceled? (https://www.flyertalk.com/forum/united-airlines-mileageplus/1924655-no-refunds-when-flight-canceled.html)

s0ssos Aug 12, 2018 12:14 pm
Originally Posted by newaarondavidson (Post 30074278)
Seems like I was not clear. Our accounts had no credits as we have received in the past and no refund was issued as requested almost 2 months ago.
UA is slimey. A quick complaint to DOT should get them working.

WineCountryUA Aug 12, 2018 12:19 pm
Originally Posted by newaarondavidson (Post 30074278)
Seems like I was not clear. Our accounts had no credits as we have received in the past and no refund was issued as requested almost 2 months ago.
Sorry to dwell on the point, but how did you request this? Did you say cancel the ticket or did you say cancel and refund the ticket? The two are not equivalent. Did you get any emails confirming either?

Was this the outbound or return portion?

Often1 Aug 12, 2018 12:19 pm
Originally Posted by s0ssos (Post 30074464)
UA is slimey. A quick complaint to DOT should get them working.
Actually the fastest is a CC dispute. Simply state that you made the request on a specific date, that UA agreed to make the refund, and has not. Provide the ticket number as a backup. You will typically have a temporary credit within 1-2 business days and that credit will become permanent at some point downstream, but that really doesn't matter.

mozilla Aug 12, 2018 12:33 pm
Originally Posted by Often1 (Post 30074484)
Actually the fastest is a CC dispute. Simply state that you made the request on a specific date, that UA agreed to make the refund, and has not. Provide the ticket number as a backup. You will typically have a temporary credit within 1-2 business days and that credit will become permanent at some point downstream, but that really doesn't matter.
Definitely agree it's fast, but is it also the most appropriate? Going nuclear has more consequences than it seems on first sight...

I'd rather suggest trying UA customer care once more, mention "I prefer resolving this directly vs having to open a dispute with my credit card issuer, ... ". This line did the trick for me in 99% of the cases (the 1% was a merchant who was deaf to any contact). A merchant should want to avoid a chargeback by all means if the customer has an easy case.

s0ssos Aug 12, 2018 12:34 pm
Originally Posted by Often1 (Post 30074484)
Actually the fastest is a CC dispute. Simply state that you made the request on a specific date, that UA agreed to make the refund, and has not. Provide the ticket number as a backup. You will typically have a temporary credit within 1-2 business days and that credit will become permanent at some point downstream, but that really doesn't matter.
There are reports of credit card issuers not taking nicely to people who do too many chargebacks. I have never encountered that but then I never really do chargebacks.

mozilla Aug 12, 2018 12:42 pm
Originally Posted by s0ssos (Post 30074528)
There are reports of credit card issuers not taking nicely to people who do too many chargebacks. I have never encountered that but then I never really do chargebacks.
While I don't know the specifics of UA, chargeback can also be your Premier Access® to the "do not serve"-list of the merchant if you are unlucky. And once your account is marked as fraudulent, they won't care anymore if you were right or not.

I'd avoid chargeback as much as possible for any payment of a service that has my UA MP# attached somewhere.

zebranz Aug 12, 2018 12:47 pm
Originally Posted by newaarondavidson (Post 30074278)
Seems like I was not clear. Our accounts had no credits as we have received in the past and no refund was issued as requested almost 2 months ago.
Yes- missed the request for refund. On the web site to check refund status: https://www.united.com/web/en-us/con...ds/refund.aspx

If does not show up the look under your account, manage reservations and see if ticket is listed. If so, obviously not processed and need to call UA again.

Hope this helps.

Artpen100 Aug 12, 2018 2:26 pm
Originally Posted by Kacee (Post 30072875)
It's really best to make the refund request immediately.
Good advice is to do this with any airline, and do it online immediately so there is a record of it.


All times are GMT -6. The time now is 6:18 am.
Page 2 of 2
1
2
Show 40 post(s) from this thread on one page


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.