*G Companion Baggage Tag Incident

Reply

Old Aug 9, 18, 12:56 am
  #1  
Original Poster
 
Join Date: Jan 2017
Programs: OZ Diamond (*G), HHonors Gold, TrueBlue
Posts: 755
*G Companion Baggage Tag Incident

Had a very unpleasant incident in Cancun a few days ago. Me (non-UA *G) and a companion (no status) on the same PNR were checking baggage. My printed bag tag came out with "PRIO", companion's did not. The agent didn't want to apply the orange priority tag to my companion's baggage. I had to argue with him for a good 15 minutes and show him the United website rules before he would oblige. That was ridiculous, but now I wonder, why didn't the companion bag tag have "PRIO" listed in the first place?
zeer0 is offline  
Reply With Quote
Old Aug 9, 18, 1:33 am
  #2  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Gold 1.7MM, Hyatt Plat, Marriott Gold, Hilton Silver
Posts: 42,397
Given how little advantage a premier tag is on a bags, not sure I would have wasted 15 minutes (or even 5 minutes) on the issue.

believe the employees at CUN are contractors

What were you referencing on ua.com?
WineCountryUA is offline  
Reply With Quote
Old Aug 9, 18, 1:47 am
  #3  
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.7MM, SPG Gold, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 8,909
I believe OP has made a mistake.

Companion of UA*G are entitled for premier access, which include priority baggage.

Companion of non-UA*G are NOT entitled for premier access, which include priority baggage. AFAIK - unless specified explicitly, *G benefit is usually apply to the *G pax only.

Obviously, there is no doubt why UA*G are treated better than non-UA*G on UA.

Originally Posted by WineCountryUA View Post
What were you referencing on ua.com?
Here, which says:

Complimentary Premier Access is determined by the Premier status of the traveler on the day of travel for all tickets, including award tickets. Customers traveling on the same reservation as someone who is eligible to receive complimentary Premier Access will also receive complimentary Premier Access.

Last edited by garykung; Aug 9, 18 at 1:56 am
garykung is offline  
Reply With Quote
Old Aug 9, 18, 5:40 am
  #4  
 
Join Date: Feb 2018
Location: EWR
Posts: 2
happens to me (UA *G) on occasion when flying LH. last week going out of EWR my bag got a prio tag and my wife's (no status) did not. didn't say anything - her bag came out well before mine. on the return both of our bags were tagged prio.
heikki is offline  
Reply With Quote
Old Aug 9, 18, 6:54 am
  #5  
 
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1P, HH Gold, CGI Plat, Mariott Gold
Posts: 8,770
Originally Posted by zeer0 View Post
now I wonder, why didn't the companion bag tag have "PRIO" listed in the first place?
When you say "companion" were you on the same reservation?

FWIW, WineCountry is spot on priority tags do very little (if any) good.
jhayes_1780 is offline  
Reply With Quote
Old Aug 9, 18, 7:37 am
  #6  
 
Join Date: Nov 2002
Location: UK
Posts: 482
Originally Posted by jhayes_1780 View Post
When you say "companion" were you on the same reservation?
The OP said they were on the same PNR. I have always thought that everyone on the same PNR gets the priority tag, but maybe I should watch more closely.
zeer0 likes this.
kilo is offline  
Reply With Quote
Old Aug 9, 18, 8:16 am
  #7  
 
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1P, HH Gold, CGI Plat, Mariott Gold
Posts: 8,770
Originally Posted by kilo View Post
The OP said they were on the same PNR. I have always thought that everyone on the same PNR gets the priority tag, but maybe I should watch more closely.
Wow! I have NO idea how I missed that in the OP? #facepalm
jhayes_1780 is offline  
Reply With Quote
Old Aug 9, 18, 8:22 am
  #8  
 
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; SPG Plat; Hyatt Plat; Marriott Plat; Hertz Pres Cirlce
Posts: 2,150
Originally Posted by zeer0 View Post
Had a very unpleasant incident in Cancun a few days ago. Me (non-UA *G) and a companion (no status) on the same PNR were checking baggage. My printed bag tag came out with "PRIO", companion's did not. The agent didn't want to apply the orange priority tag to my companion's baggage. I had to argue with him for a good 15 minutes and show him the United website rules before he would oblige. That was ridiculous, but now I wonder, why didn't the companion bag tag have "PRIO" listed in the first place?
Why not just check both bags under your name?
bocastephen, Xyzzy, seanp7 and 5 others like this.
mh3265a is offline  
Reply With Quote
Old Aug 9, 18, 8:37 am
  #9  
 
Join Date: Nov 2007
Location: COS
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 2,134
Originally Posted by mh3265a View Post
Why not just check both bags under your name?
I always put as many bags under my name as possible, even if on the same reservation.
IntlSalesGuy and chavala like this.
COSPILOT is offline  
Reply With Quote
Old Aug 9, 18, 10:36 am
  #10  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP Gold 75K
Posts: 12,037
Could it all have been avoided by claiming both bags as your own and your companion checking none? (Not sure in Non UA*G get more than one bag or not).
Xyzzy likes this.
zrs70 is online now  
Reply With Quote
Old Aug 9, 18, 11:19 am
  #11  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Gold 1.7MM, Hyatt Plat, Marriott Gold, Hilton Silver
Posts: 42,397
Originally Posted by zrs70 View Post
Could it all have been avoided by claiming both bags as your own and your companion checking none? (Not sure in Non UA*G get more than one bag or not).
non-UA *G would only get 1 bag allowance (and companions would also) for a north american flight
UA *G Benefit changed: Only 1 Free 50 lb Bag on Domestic, +1 International

Looked and don't see anywhere on the UA website where non-UA *G companions get priority tag nor in Star Alliance Gold (*G) benefits on United

There is a general trend for companions to get elite benefits while on the same PNR but there are cases where that does not happen (E+ access, CPU, ..) so without an explicit statement, it is unclear to me if the privilege exists, hence the earlier request for the reference.
WineCountryUA is offline  
Reply With Quote
Old Aug 9, 18, 1:13 pm
  #12  
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite, HH G
Posts: 4,417
I wonder why all the fuss? And arguing 15 min to get a P-tag? Unbelievable...
downinit likes this.
SK AAR is offline  
Reply With Quote
Old Aug 9, 18, 5:39 pm
  #13  
A FlyerTalk Posting Legend
 
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 47,700
Originally Posted by jhayes_1780 View Post
When you say "companion" were you on the same reservation?

FWIW, WineCountry is spot on priority tags do very little (if any) good.
Depends on the airport and probably the ground crew. My bag was 3rd out at SAN a few days back. It was last out at BAQ (off a CM flight) earlier this year.
zeer0 likes this.
exerda is offline  
Reply With Quote
Old Aug 9, 18, 6:46 pm
  #14  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold Card holder; UA 1.021MM; SPG/MR Au-197; PCC Elite+; CWC Au-197; WoH Exp
Posts: 47,969
Originally Posted by exerda View Post
Depends on the airport and probably the ground crew. My bag was 3rd out at SAN a few days back. It was last out at BAQ (off a CM flight) earlier this year.
All of which can be explained by random chance.
mahasamatman is offline  
Reply With Quote
Old Aug 9, 18, 6:46 pm
  #15  
 
Join Date: Jan 2016
Location: Medellín
Programs: LH SEN | UA 1K
Posts: 31
Out of the over 200 flights I had so far as a *G it probably happened two or three times that my tagged bags actually came out before the other bags... arguing about these tags is completely ridiculous
schlang is offline  
Reply With Quote

Thread Tools
Search this Thread