Relentless In-Flight Credit Card Pumping

Old Aug 2, 18, 7:16 am
  #1  
Original Poster
 
Join Date: Oct 2016
Programs: Mileage Plus, Miles and More
Posts: 88
Relentless In-Flight Credit Card Pumping

Recently my work has required flying frequent transcons from IAD to SAN. In the last few trips, the credit card selling by flight attendants has grown more frequent and annoying. The low point came a few days ago on my "red eye," where FA's blasted their sales pitches mid flight. This was in addition to forcing passengers to watch the idiotic Tracee Ellis Ross commercials on their seatback monitors with the ability to turn them off disabled.Clearly, the crew was aware that some people try to sleep on overnight transcon flights. But why care about that when there's a $60 reward for each application submitted? The net result of this relentless pitching is that flight attendants will soon get the same level of respect as telemarketers and spammers. Passengers will get in the habit of ignoring any of their "announcements," even the safety warnings. Or they will attempt to escape with noise-cancelling headphones. Flying is not the same thing as agreeing to sit through a time-share pitch in exchange for a hotel stay. But apparently, UA has decided that its customers are truly a "captive" audience that must and will submit.

Last edited by Alohashirt; Aug 2, 18 at 7:18 am Reason: Weird html appeared in th epost.
Alohashirt is offline  
Old Aug 2, 18, 7:24 am
  #2  
 
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,696
Originally Posted by Alohashirt View Post
Recently my work has required flying frequent transcons from IAD to SAN. In the last few trips, the credit card selling by flight attendants has grown more frequent and annoying. The low point came a few days ago on my "red eye," where FA's blasted their sales pitches mid flight. This was in addition to forcing passengers to watch the idiotic Tracee Ellis Ross commercials on their seatback monitors with the ability to turn them off disabled.Clearly, the crew was aware that some people try to sleep on overnight transcon flights. But why care about that when there's a $60 reward for each application submitted? The net result of this relentless pitching is that flight attendants will soon get the same level of respect as telemarketers and spammers. Passengers will get in the habit of ignoring any of their "announcements," even the safety warnings. Or they will attempt to escape with noise-cancelling headphones. Flying is not the same thing as agreeing to sit through a time-share pitch in exchange for a hotel stay. But apparently, UA has decided that its customers are truly a "captive" audience that must and will submit.
Sorry. We all don't like it, but it's not "required" on every flight thanks to the UA executives. And I believe there's a $100 reward.

Invest in some noise cancelling headphones. And of course, if you want to try and fly an airline that doesn't blast a CC announcement, your choices start dwindling rather quickly...

Just remember, it's an "enhancement based on passenger feedback!"
Silver Fox likes this.
laxmillenial is offline  
Old Aug 2, 18, 8:15 am
  #3  
Original Poster
 
Join Date: Oct 2016
Programs: Mileage Plus, Miles and More
Posts: 88
If you want to try and fly an airline that doesn't blast a CC announcement, your choices start dwindling rather quickly...
My problem is with them doing it repeatedly and mindlessly mid-flight on overnight transcons. Plenty of other airlines limit the pitches to either the end of the flight or the beginning. So did United, until recently.

Last edited by Alohashirt; Aug 2, 18 at 8:15 am Reason: typo
Alohashirt is offline  
Old Aug 2, 18, 9:04 am
  #4  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 14,465
Originally Posted by Alohashirt View Post
My problem is with them doing it repeatedly and mindlessly mid-flight on overnight transcons. Plenty of other airlines limit the pitches to either the end of the flight or the beginning. So did United, until recently.
I suggest that anyone who doesn't like the practice register their displeasure with UA. Personally, I find it obnoxious at any time, but mid-flight on a redeye sounds like a crew deliberately trying to get passengers to complain.

I can't imagine that UA's flight attendants took the job because they wanted to become shills for Chase. I'm sure many of them are just as unhappy as the passengers are.
jsloan is offline  
Old Aug 2, 18, 9:36 am
  #5  
 
Join Date: Mar 2015
Location: Austin, TX
Programs: Airline Free Agent, Hilton, Hyatt, IHG
Posts: 1,586
And there are plenty of airlines that don't do credit card pitches over the PA - maybe a brief commercial on the streamed IFE if that. Delta, Alaska, JetBlue, and Southwest come to mind.
Austin787 is offline  
Old Aug 2, 18, 9:44 am
  #6  
 
Join Date: Aug 2010
Location: KEWR
Programs: Marriott Platinum
Posts: 618
Originally Posted by Austin787 View Post
And there are plenty of airlines that don't do credit card pitches over the PA - maybe a brief commercial on the streamed IFE if that. Delta, Alaska, JetBlue, and Southwest come to mind.
Huh? JetBlue does this all the time.

TrueBlue Mastercard, PA gets made after the snack service with “flight attendants now coming through the aisles with applications.”
clubord is offline  
Old Aug 2, 18, 9:46 am
  #7  
 
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 1,765
We're getting Kirby'd... welcome to America West.

The first time I heard a United FA make one of these announcements, I had flashbacks.

Bethune, Tilton -- heck, even Jeff Smisek's airline -- had more class than this.
dmurphynj is offline  
Old Aug 2, 18, 10:34 am
  #8  
 
Join Date: Aug 2012
Location: VPS
Programs: IHG Spire, Delta Silver
Posts: 4,379
Originally Posted by Austin787 View Post
And there are plenty of airlines that don't do credit card pitches over the PA - maybe a brief commercial on the streamed IFE if that. Delta, Alaska, JetBlue, and Southwest come to mind.
Delta seems to largely limit the credit card pitches to yelling at people in their hub airports. And if you're paying attention, you can generally move to the other side of the hall as you approach the sign-up stations .
beachmouse is offline  
Old Aug 2, 18, 10:35 am
  #9  
 
Join Date: Dec 2010
Location: San Francisco, CA (SFO)
Programs: UA 1K, UA .4 MM, Marriott Gold, Nexus, GE, TSA Pre
Posts: 541
Originally Posted by jsloan View Post
I suggest that anyone who doesn't like the practice register their displeasure with UA. Personally, I find it obnoxious at any time, but mid-flight on a redeye sounds like a crew deliberately trying to get passengers to complain.

I can't imagine that UA's flight attendants took the job because they wanted to become shills for Chase. I'm sure many of them are just as unhappy as the passengers are.
Experienced this yesterday on ORD-SFO, before we departed. I just wrote into Customer Care voicing my displeasure.

- Luke
jsloan, bocastephen and Xyzzy like this.
LRMErnst is offline  
Old Aug 2, 18, 10:53 am
  #10  
 
Join Date: Mar 2015
Location: Austin, TX
Programs: Airline Free Agent, Hilton, Hyatt, IHG
Posts: 1,586
Originally Posted by clubord View Post


Huh? JetBlue does this all the time.

TrueBlue Mastercard, PA gets made after the snack service with “flight attendants now coming through the aisles with applications.”
No credit card pitching on any of my JetBlue flights. YMMV, though.
Austin787 is offline  
Old Aug 2, 18, 11:42 am
  #11  
 
Join Date: Mar 2018
Programs: AAdvantage Platinum, Marriott Rewards Platinum Thingy, United MileagePlus Silver, blah on others
Posts: 37
American is worse.
elperro is offline  
Old Aug 2, 18, 12:03 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: LAX/TPE
Programs: CO Platinum 1K, United 1K, SPG LT Platinum, National Executive Elite, Platinum TSA Hater
Posts: 35,935
Annoying on any flight, but on an overnight red-eye in the middle of the flight? Totally unacceptable! I would be livid.
JBord likes this.
bocastephen is offline  
Old Aug 2, 18, 12:05 pm
  #13  
Marriott Contributor Badge
 
Join Date: Feb 2016
Posts: 454
When it was announced, the program was optional. It became a running joke amongst FAs (save for the ~100 or so in the system who actively pushed them)

It's now been made mandatory as of Sept. 2. (I think I forewarned of this in a post here at some point)

Please write in if you don't like it. Although, be warned that if you're on FT, you're likely not the target audience for these pitches anyways, and your feedback may not mean as much as it usually would as a 1K/GS.
fezzington is online now  
Old Aug 2, 18, 12:09 pm
  #14  
 
Join Date: Nov 2013
Location: PHX, SEA
Programs: DL Silver, Avis President's Club, Hertz President's Circle, Global Entry (Former AA Plt/Gold)
Posts: 4,089
Originally Posted by elperro View Post
American is worse.
Doug Parker: "The best part of the IFE system was the commercial before every show. Let's keep that feature while removing the actual IFE!"
Miggles and elperro like this.
Gig103 is offline  
Old Aug 2, 18, 12:16 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 14,465
Originally Posted by fezzington View Post
It's now been made mandatory as of Sept. 2. (I think I forewarned of this in a post here at some point)

Please write in if you don't like it. Although, be warned that if you're on FT, you're likely not the target audience for these pitches anyways, and your feedback may not mean as much as it usually would as a 1K/GS.
Yes, I remember that post.

And I did write in, and while you're right that we're not the target audience, it's going to take a lot of credit card sign-ups to make up for a HVF defection. (I'm not an HVF, but..

I still recall the first time that I saw one of these (on US). It made the entire airline feel cheap. (Of course, US already had a reputation for that...) It was the first time that I had flown US in years, and it certainly didn't make me want to go back.
lincolnjkc likes this.
jsloan is offline  

Thread Tools
Search this Thread
Search Engine: