Have UA / United Vacations canceled my vacation?
Aug 1, 2018, 7:33 am
#1
Original Poster
Join Date: Jun 2015
Programs: ba executive, AA advantage,
Posts: 84
Have UA / United Vacations canceled my vacation?
Back a couple months ago I made four reservations for four couples (different PNR's) hotel was included at United.com. I wanted to check the reservations at United's website three weeks ago and put in my PNR and name and got a message that readsSo I called United reservations and was told I should have receive a email explaining what happened It has been three weeks and no email. Called reservations again and was told the same thing. Should I be worried? Two out of the four reservations are good and I get the above message for mine and one other couple.
United doesn't seem to have any idea what is going on so I thought I would ask here since the people here seem to have more knowledge than the people on the phone. Any help would be appreciated.
Your itinerary cannot be retrieved, since it does not contain any active flight segments. If you require assistance, please contact United Reservations
Confirmation number: XXXXXX
Ticket status: This reservation has been canceled and refunded/voided as applicable.
United doesn't seem to have any idea what is going on so I thought I would ask here since the people here seem to have more knowledge than the people on the phone. Any help would be appreciated.
Aug 1, 2018, 8:27 am
#2
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Did you receive an email with ticket numbers from United when you made the initial bookings?
Regardless, you should press the reps to find someone who can explain and reinstate the bookings. Even if an email was sent that doesn't excuse them not being able to give further details on the phone.
Regardless, you should press the reps to find someone who can explain and reinstate the bookings. Even if an email was sent that doesn't excuse them not being able to give further details on the phone.
Aug 1, 2018, 8:33 am
#3
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,195
Should you be worried- YES.
Do you have a reservation- most likely not
Something seems amiss here as agent not wanting to talk to you about it seems strange. Maybe some more details as "sbm12" says- did you get a ticket number confirmation? Was your credit card charged? Was this a miles ticket- from someone else?
Do you have a reservation- most likely not
Something seems amiss here as agent not wanting to talk to you about it seems strange. Maybe some more details as "sbm12" says- did you get a ticket number confirmation? Was your credit card charged? Was this a miles ticket- from someone else?
Aug 1, 2018, 8:56 am
#6
Original Poster
Join Date: Jun 2015
Programs: ba executive, AA advantage,
Posts: 84
When I made the reservations I did get a confirmation and it said all was good. Got a confirmation number, my cc was charged and it went through.
I just got through to United Vacations and the supervisor called United. They said there is a computer glitch ( on their end) and it has been about 3 weeks now. I'm sorry but if they have known about this problem why is it taking almost a month to take care of it?. She said as far as they can tell everything is ok. That really don't give me a warm fuzzy feeling.
I just got through to United Vacations and the supervisor called United. They said there is a computer glitch ( on their end) and it has been about 3 weeks now. I'm sorry but if they have known about this problem why is it taking almost a month to take care of it?. She said as far as they can tell everything is ok. That really don't give me a warm fuzzy feeling.
Aug 1, 2018, 8:57 am
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
That isn't good enough. UA Vacations is not UA.
Confirmations are not e-tickets and you need an e-ticket number for each of the 8 passengers. PNR confirmations are not that.
Do a three-way call with Vacations and UA if need be.
Confirmations are not e-tickets and you need an e-ticket number for each of the 8 passengers. PNR confirmations are not that.
Do a three-way call with Vacations and UA if need be.
Aug 1, 2018, 9:26 am
#8
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
When I made the reservations I did get a confirmation and it said all was good. Got a confirmation number, my cc was charged and it went through.
I just got through to United Vacations and the supervisor called United. They said there is a computer glitch ( on their end) and it has been about 3 weeks now. I'm sorry but if they have known about this problem why is it taking almost a month to take care of it?. She said as far as they can tell everything is ok. That really don't give me a warm fuzzy feeling.
I just got through to United Vacations and the supervisor called United. They said there is a computer glitch ( on their end) and it has been about 3 weeks now. I'm sorry but if they have known about this problem why is it taking almost a month to take care of it?. She said as far as they can tell everything is ok. That really don't give me a warm fuzzy feeling.
Aug 1, 2018, 9:37 am
#10
Join Date: Dec 2007
Posts: 843
If you have the eTicket numbers (they should be 13 digits, and I’m assuming start with 016), you can call UA and they should be able to look up those tickets.
Aug 1, 2018, 10:50 am
#11
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
It appears that, as usual, when there are NO easy answers they just make one up to get him off the phone. After all, it's not their vacation.
OP go to united.com, and under reservations (look-up) - enter your 6 digit CONFIRMATION # and LAST NAME. This will tell you about your flights (in fact do all 8 this way). As far as the other stuff you purchased from United Vacations, if you're still worried, call-em back, over & over, until they can send you a proof-positive e-mail about that portion of your trip.
Aug 1, 2018, 11:10 am
#12
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
There are reasons (mainly security reasons) that are handled by a special department and front-line agents cannot disclose this. Unless he is talking to the 'right' department (if it is a security issue), they cannot tell him why, how, when, or who, etc. It must come from someone 'qualified' to handle such cases.
Aug 1, 2018, 11:51 am
#13
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
When I made the reservations I did get a confirmation and it said all was good. Got a confirmation number, my cc was charged and it went through.
I just got through to United Vacations and the supervisor called United. They said there is a computer glitch ( on their end) and it has been about 3 weeks now. I'm sorry but if they have known about this problem why is it taking almost a month to take care of it?. She said as far as they can tell everything is ok. That really don't give me a warm fuzzy feeling.
I just got through to United Vacations and the supervisor called United. They said there is a computer glitch ( on their end) and it has been about 3 weeks now. I'm sorry but if they have known about this problem why is it taking almost a month to take care of it?. She said as far as they can tell everything is ok. That really don't give me a warm fuzzy feeling.
I could certainly see how eight tickets bought for four difference couples could cause something to go into review as that is a bit unusual. Did you do something like assign your MP number to more than one set?
Last edited by milepig; Aug 1, 2018 at 4:57 pm
Aug 1, 2018, 12:28 pm
#14
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,770
This is absolutely a key point.
United Vacations (not UA Vacations) is a third party travel agent and they are responsible to notify you when there is a ticketing issue.
Experience with United Vacations
United Vacations (not UA Vacations) is a third party travel agent and they are responsible to notify you when there is a ticketing issue.
Experience with United Vacations
Aug 1, 2018, 2:43 pm
#15
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
While I agree with you that the OP is getting the run-a-round, I would not say that they are making answers up to get him off the phone.
There are reasons (mainly security reasons) that are handled by a special department and front-line agents cannot disclose this. Unless he is talking to the 'right' department (if it is a security issue), they cannot tell him why, how, when, or who, etc. It must come from someone 'qualified' to handle such cases.
There are reasons (mainly security reasons) that are handled by a special department and front-line agents cannot disclose this. Unless he is talking to the 'right' department (if it is a security issue), they cannot tell him why, how, when, or who, etc. It must come from someone 'qualified' to handle such cases.
It would really be of the utmost importance for many to know who to call, and then get transferred to, when we don't see our itineraries available anymore, and what line to spin when attempting to get a straight answer!
I suggest when he finally manages to get thru to the special top-tier folks and wants a copy of his paid for itinerary, he give them my secret poop --- pepperoni-classic music, and dachshund.