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Consolidated "Polaris Lounge Access Questions" Thread

Consolidated "Polaris Lounge Access Questions" Thread

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Old Apr 20, 19, 1:50 pm   -   Wikipost
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UA states for Polaris Lounge access
- Customers in United Polaris first & business class may access a United Polaris lounge at departure, connecting and arrival airports along their eligible same-day routing. Polaris First can guest 1 companion, Polaris Business - no guest
United Polaris is available on trans-Pacific or trans-Atlantic flights, and on flights from the U.S. to these South American destinations: Buenos Aires, Lima, Rio de Janeiro, São Paulo and Santiago. All other international routes are United Business® and include use of the United Club: Guam, Canada, Mexico, Caribbean, Central America, Colombia and Ecuador.
- Customers may only access a United Polaris lounge at the departure airport for their *A international first or business class flight for long-haul international flights include those from the U.S. to Asia, Australia, Europe and select South American countries, including Argentina, Brazil, Chile, and Peru.
Note- this does not include flights to Canada, Mexico, Caribbean, Central America, "more northern" South American countries (such as Columbia, Venezuela, Ecuador, ...).
Again, eligible *A International First passengers can guest 1 companion, and eligible *A International Business - no guest



There is no Polaris Lounge access based on elite status (including GS), access passes, credit card, ....

The UA Polaris cabin customers do have access to Polaris Lounges (and United Clubs) at all origin, connection and destination/arrival airports with 24 hours (same day) of their Polaris cabin flight (based on scheduled departure time).

UA is not labeling Polaris Lounges as a "Star Alliance Lounge" or "Star Alliance Business Lounge" -- United Clubs are fulfilling that role.

Photo ID required?
There have been numerous reports from all Polaris Lounges of a photo ID being requested upon entry. Apparently, there have been some attempts to enter the PL with another person's BP (such as a traveling companion's).

If I am on a UA fight with lie-flat seats do I have Polaris Lounge access? What about PS/Premium Transcontinental Service flights? (SFO<>EWR/BOS, LAX<>EWR)
No & No, you will have access only on Polaris cabin marketed tickets.

Related Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
ORD Polaris lounge -- Reviews, Experiences, Q&A, ..
SFO Polaris Lounge -- Reviews, Experiences, Q&A, ..
EWR Polaris lounge -- Reviews, Experiences, Q&A, ..
IAH Polaris lounge (E11/12 - top fl) -- Reviews, Experiences, Q&A, ...
United Polaris-New Business Class seats & in-flight service and new Polaris Lounges(wiki) (thread)}

Consolidated "United Club Access Questions" Thread
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Old Feb 12, 19, 12:46 pm
  #346  
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Originally Posted by 1kBill View Post
I'm curious about this also. I have an upcoming itinerary where I will depart LAX for SFO, overnight at SFO, then depart for Asia. All on same ticket. My expectation is that I will be denied access to the LAX Polaris lounge.

Is there any hope?
You can try what I did - just scan your SFO-Asia boarding pass in the Polaris lounge. The system didn't reject me, so that could be why I was let in. Don't ask questions or say anything, just walk in, scan your boarding pass and if the agent welcomes you, keep quiet and just go in. If the agent says no, then my entry was an error.
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Old Feb 12, 19, 1:40 pm
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Originally Posted by bocastephen View Post
You can try what I did - just scan your SFO-Asia boarding pass in the Polaris lounge. The system didn't reject me, so that could be why I was let in. Don't ask questions or say anything, just walk in, scan your boarding pass and if the agent welcomes you, keep quiet and just go in. If the agent says no, then my entry was an error.
From my experiences, it seems that the system is coded to allow access within 24h of the first segment on an itinerary including a Polaris segment, but some agents like to read over the BP before scanning and may intercede to avoid letting you in.
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Old Feb 13, 19, 10:55 pm
  #348  
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Originally Posted by fumje View Post
From my experiences, it seems that the system is coded to allow access within 24h of the first segment on an itinerary including a Polaris segment, but some agents like to read over the BP before scanning and may intercede to avoid letting you in.
I've never had this happen at any UC or Polaris Lounge when using the mobile BP - just take the phone and hover it over the scanner, I've never had an agent try and take my phone to look at the boarding pass. A paper boarding pass might be a different story, so to the OP, caveat emptor.
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Old Feb 15, 19, 4:35 pm
  #349  
 
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Today at EWR they were requiring not only an ID but specifically a passport -- which I didn't have at the time. When I asked where this was stated as a policy, they said it didn't need to be, and that their supervisor told them to require a passport. I asked to speak to said supervisor to explain my (admittedly unique) situation and was denied. They were SO rude -- quite unbelievable. I was admitted to the "pop-up lounge" without any ID at all.

ETA: I see docbert reported the passport requirement upthread in post 289

Last edited by ikwia; Feb 15, 19 at 4:43 pm
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Old Feb 15, 19, 4:58 pm
  #350  
 
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Originally Posted by ikwia View Post
Today at EWR they were requiring not only an ID but specifically a passport -- which I didn't have at the time. When I asked where this was stated as a policy, they said it didn't need to be, and that their supervisor told them to require a passport. I asked to speak to said supervisor to explain my (admittedly unique) situation and was denied. They were SO rude -- quite unbelievable. I was admitted to the "pop-up lounge" without any ID at all.

ETA: I see docbert reported the passport requirement upthread in post 289
The purpose is to ensure only ticketed pax are admitted into the PL.

Can I ask how you are able to travel w/o a valid passport for an INTL itinerary?
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Old Feb 15, 19, 5:09 pm
  #351  
 
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Originally Posted by Repooc17 View Post
The purpose is to ensure only ticketed pax are admitted into the PL.
OP had a ticket and could prove who they were. If there is a purpose to requiring a passport, it's not this.

Can I ask how you are able to travel w/o a valid passport for an INTL itinerary?
Just to speculate: I'm assuming OP had someone bring the passport (e.g. from home, possibly by a family member traveling with) sometime between arriving at the PL and boarding the international flight.
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Old Feb 15, 19, 5:11 pm
  #352  
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Originally Posted by ikwia View Post
They were SO rude -- quite unbelievable.
Welcome to EWR

Originally Posted by threeoh View Post
OP had a ticket and could prove who they were. If there is a purpose to requiring a passport, it's not this.
+1 It's a requirement to board, but should not be a lounge access agreement.
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Old Feb 15, 19, 5:23 pm
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Originally Posted by Repooc17 View Post
The purpose is to ensure only ticketed pax are admitted into the PL.
No issues with this. But this can be accomplished IMHO with a form of photo ID other than a passport. And the rudeness and attitude of "we can make up policies as we go along and there is no avenue of appeal" is what really irked me.

Can I ask how you are able to travel w/o a valid passport for an INTL itinerary?
For any mainstream purpose, you cannot. But I'm not sure why having a passport in your possession at the time of lounge entry is a requirement. This seems to apply especially to lounge access on a return itinerary where someone has re-entered the US and doesn't otherwise need a passport for the remainder of their journey. I will concede I'm talking about uncommon situations, but total inflexibility when considering lounge access for someone on an expensive J ticket doesn't seem like the best customer service policy.

Originally Posted by threeoh View Post
Just to speculate: I'm assuming OP had someone bring the passport (e.g. from home, possibly by a family member traveling with) sometime between arriving at the PL and boarding the international flight.
In short, yes, this was the situation.

Last edited by WineCountryUA; Feb 16, 19 at 11:30 pm Reason: merging consecutive posts by same member
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Old Feb 15, 19, 6:34 pm
  #354  
 
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Originally Posted by threeoh View Post
OP had a ticket and could prove who they were. If there is a purpose to requiring a passport, it's not this.
Actually I'm also perplexed as to why EWR Polaris lounge requires passport for entry. Last week I flew MEL-LAX-EWR and used the EWR Polaris Lounge on ARRIVAL and was asked for my passport... I just showed the agent my passport because I was hungry and didn't bother asking why.
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Old Feb 15, 19, 8:27 pm
  #355  
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Originally Posted by hirohito888 View Post
Actually I'm also perplexed as to why EWR Polaris lounge requires passport for entry. Last week I flew MEL-LAX-EWR and used the EWR Polaris Lounge on ARRIVAL and was asked for my passport... I just showed the agent my passport because I was hungry and didn't bother asking why.
This happened to me at SFO arriving from SIN on my way to ORD. They asked for a passport. I said it was packed away. They asked again. Refused to show them. They finally let me in with me showing my DL.

I like it when the car picks me up and drives me to the Polaris lounge. A GS agent accompanies me there and I don't have to show anything to get in.
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Old Feb 15, 19, 8:32 pm
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Originally Posted by iluv2fly View Post
This happened to me at SFO arriving from SIN on my way to ORD. They asked for a passport. I said it was packed away. They asked again. Refused to show them. They finally let me in with me showing my DL.
Is showing your passport really such an onerous imposition, for admission to PL?
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Old Feb 15, 19, 8:37 pm
  #357  
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Originally Posted by restlessinRNO View Post
Is showing your passport really such an onerous imposition, for admission to PL?
When I put it away, yes. And also the principle of it. What is the reason? If I can identify myself, what the big deal? I guess I don't like to obey stupid instructions.
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Old Feb 15, 19, 8:53 pm
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Originally Posted by restlessinRNO View Post
Is showing your passport really such an onerous imposition, for admission to PL?
This. For me, I carry either my passport or my DL for identification when traveling but not both. From my perspective, losing one is better than losing both.

Life is too short to get into a conversation with the lounge rep about types of identification form I am willing to show them. So, yes, I comply and enjoy every bit PL experience I can get out of (usually less than an hour sometimes only 5 minutes).
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Old Feb 17, 19, 5:03 pm
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My wife and I are flying NZ 19 LAX to RAR in Business Premiere next month. We know we have access to the (very nice) Star Alliance lounge, but we were hoping to dine at the Polaris lounge before heading over to the TBIT. If it matters (I don't think it does), I a UA Gold and my wife is UA Silver. Will we have access to Polaris? If so, would we have any problem entering at Terminal 7 with a NZ boarding pass? Any help appreciated.

Thanks.
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Old Feb 17, 19, 7:26 pm
  #360  
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Originally Posted by OHflies View Post
My wife and I are flying NZ 19 LAX to RAR in Business Premiere next month. We know we have access to the (very nice) Star Alliance lounge, but we were hoping to dine at the Polaris lounge before heading over to the TBIT. If it matters (I don't think it does), I a UA Gold and my wife is UA Silver. Will we have access to Polaris?...
Yes you will qualify for access as you are departing LAX in partner international business on a TPAC flight.

Originally Posted by OHflies View Post
If so, would we have any problem entering at Terminal 7 with a NZ boarding pass? ....
No

But unless you are arriving by air to T7/T8, it is a long walk -- a bit over a mile (on a circuitous, up and down path) to TBIT and the *A lounge. While PL is a better lounge, the *A TBIT lounge is very nice and except for the curiosity factor, i would suggest just going to the *A TBIT lounge.
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