Oscar and UA trashed by WSJ readers (UA refused to join AA and DL CEOs for article)
Jul 29, 2018, 6:47 am
#76
Join Date: Feb 2008
Location: Independent! But mostly BKK, BCN, SFO, PDX, SEA...
Programs: Lawl COVID
Posts: 1,060
Jul 29, 2018, 9:17 am
#77
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
Yes. The only saving grace WN used to provide was comfortable seats (I'm 6'3' and wide-shouldered). I would fly WN rarely, but maybe 2-4 years ago flew DEN-LAS in one of their new microseats. Knees jammed into the seat back in front and serious lateral encroachment. AWFUL. That was it for me...now I will not consider them.
Jul 29, 2018, 10:05 am
#78
Join Date: Mar 2017
Programs: Does Non Rev count?
Posts: 587
Spot on, sort of...... We carried a record number of PAXs in June, despite all the PR. While we can do much to improve, many of us are working hard to deliver good customer service, I'd like to think that some of this is reflected in June's numbers...
Last edited by 757FO; Jul 29, 2018 at 10:06 am Reason: typo
Aug 1, 2018, 9:03 am
#80
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,075
"Originally Posted by Artpen100 
I read the article and wonder why they didn't just say that economy is uncomfortable for many people, particularly as you get older, and they sell first class or business on international flights to people who want more comfort, and many people find it is worth it and you should check it out.
Because that's not the point? The point is that the industry overall is making Y cabins ever denser and more uncomfortable. "
That may not have been the point of the article, but the lesson taught is to avoid economy if you find it uncomfortable. As someone else pointed out, economy airfares are generally cheaper than ever, and you get the quality that goes with that. If you want more comfort, there are options, and they cost more - but sometimes are surprisingly affordable. And I think the airlines are always trying to make money on both of those two separate markets - those who will buy the cheapest seat, and those who will pay up to a certain amount more for more comfort. And what you see is the result.
I read the article and wonder why they didn't just say that economy is uncomfortable for many people, particularly as you get older, and they sell first class or business on international flights to people who want more comfort, and many people find it is worth it and you should check it out.
Because that's not the point? The point is that the industry overall is making Y cabins ever denser and more uncomfortable. "
That may not have been the point of the article, but the lesson taught is to avoid economy if you find it uncomfortable. As someone else pointed out, economy airfares are generally cheaper than ever, and you get the quality that goes with that. If you want more comfort, there are options, and they cost more - but sometimes are surprisingly affordable. And I think the airlines are always trying to make money on both of those two separate markets - those who will buy the cheapest seat, and those who will pay up to a certain amount more for more comfort. And what you see is the result.
Aug 1, 2018, 9:26 am
#81
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
I'm not surprised at all, but I am amazed this airline is still in business.
Last edited by WineCountryUA; Aug 1, 2018 at 10:33 am Reason: Non-UA related OMNI removed
