Monthly Statement Gripe - "YOUR UC MEMBERSHIP EXPIRES SOON" ????? {sent in error}
Jul 21, 2018, 7:31 am
#16
Join Date: Mar 2015
Posts: 1,619
My buddy is a Lifetime Member as well, got the same email and did actually call in and speak with someone who was clearly misinformed.
He was telling me while almost laughing that she (the UNITED employee) told him UNITED had ended the Lifetime Program and the email was informing of his new expiration date.
He hung up, said silly UNITED and is not giving it a second thought. He said next time he flies, he will ask at the club to double check, but he is positive that they are not ending Lifetime Memberships and assigning expiration dates, just a case of poor IT.
He was telling me while almost laughing that she (the UNITED employee) told him UNITED had ended the Lifetime Program and the email was informing of his new expiration date.
He hung up, said silly UNITED and is not giving it a second thought. He said next time he flies, he will ask at the club to double check, but he is positive that they are not ending Lifetime Memberships and assigning expiration dates, just a case of poor IT.
Jul 21, 2018, 7:42 am
#17
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,238
Just spoke with them, and was informed that the email was sent in error. Current Lifetime UA Club members are not affected, but she also said they will no longer be offering NEW Lifetime memberships.
Jul 21, 2018, 8:17 am
#19
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,783
Jul 21, 2018, 10:36 am
#20
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Jul 21, 2018, 11:40 am
#21
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Same here . . . was thinking it could be my email address, but if gmail doesn't work either . . .
Jul 21, 2018, 3:58 pm
#22
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
So, when can we expect our “oops” email. I’m guessing, oh (channeling the church lady) NEVER.
Jul 25, 2018, 3:16 pm
#23
Original Poster
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,154
Only to open it and find...
The monthly MileagePlus® statement email you recently received may have incorrectly stated that your United ClubSM membership was up for renewal. There is no change to your membership – it is still valid through February 28, 2019.We apologize for the inconvenience
Jul 25, 2018, 3:41 pm
#24
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,650
So in typical UA IT fashion... today I got an email with the subject "Important Information about your United Club membership" which sounds ominous and slightly alarmed me (didn't help that I had issues scanning into a UC this morning!)
Only to open it and find...
I guess better late and alarmist than never...
Only to open it and find...
I guess better late and alarmist than never...
I got the same email today, at least they are correcting previous (incorrect) communication.