Same day confirmed change no longer proactively offered?
Jul 18, 2018, 8:58 pm
#16
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
This is not true, or no longer true.
I was flying July 4 DFW-ORD-BDL and CPU had cleared on both segments, so I was in RN. I wanted to fly DFW-IAD-BDL, but it was G0, which is the class I had originally booked. However, when I went to Sameday change, it offered me DFW-IAD-BDL, because RN was available and automatically cleared me into F into both.
I noticed this on another recent trip where I had cleared with a CPU, but my economy class was available. The system wouldn't offer it to me as a sameday change, but I had to call in to get it.
I was flying July 4 DFW-ORD-BDL and CPU had cleared on both segments, so I was in RN. I wanted to fly DFW-IAD-BDL, but it was G0, which is the class I had originally booked. However, when I went to Sameday change, it offered me DFW-IAD-BDL, because RN was available and automatically cleared me into F into both.
I noticed this on another recent trip where I had cleared with a CPU, but my economy class was available. The system wouldn't offer it to me as a sameday change, but I had to call in to get it.
Jul 18, 2018, 10:08 pm
#17
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,335
This is not true, or no longer true.
I was flying July 4 DFW-ORD-BDL and CPU had cleared on both segments, so I was in RN. I wanted to fly DFW-IAD-BDL, but it was G0, which is the class I had originally booked. However, when I went to Sameday change, it offered me DFW-IAD-BDL, because RN was available and automatically cleared me into F into both.
I noticed this on another recent trip where I had cleared with a CPU, but my economy class was available. The system wouldn't offer it to me as a sameday change, but I had to call in to get it.
I was flying July 4 DFW-ORD-BDL and CPU had cleared on both segments, so I was in RN. I wanted to fly DFW-IAD-BDL, but it was G0, which is the class I had originally booked. However, when I went to Sameday change, it offered me DFW-IAD-BDL, because RN was available and automatically cleared me into F into both.
I noticed this on another recent trip where I had cleared with a CPU, but my economy class was available. The system wouldn't offer it to me as a sameday change, but I had to call in to get it.
You are the recipient of awful UA IT. They started processing golds and lower in "RN" for CPU but never closed the loop where the SDC process only looks for "RN" on flights to SDC to. For the rest of us "higher" elites (Plat/1K/GS) who still upgrade into "R" we're still forced to SDC to our original ticketed class.
UA needs to fix this bug immediately. If anything they should be offering SDC to the upgraded cabin for the higher elites but I don't think that's their intent either. This is equivalent to GS who upgrade to "PN" and only need "PN" class open when looking for SDC options.
-RM
Jul 19, 2018, 12:12 am
#18
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,384
Before this, wasn't it just the case that you couldn't SDC (by app) if booked into PN? I assume they took the lazy way of fixing the bug.
Jul 19, 2018, 7:24 pm
#19
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
Whether or not the process is flawed, the OP was asking if there was a change to SDC. I then asked if the OP had CPU and was told that was irrelevant. But as you also described it as being relevant with your post. Yes, it may be flawed, but I was trying to help the OP and the specific question that was asked. And I still stand by what I am trying to state: The SDC process has not changed recently, but if you have a CPU, it does affect what inventory will show up online/via the app, as you described.
Jul 20, 2018, 1:30 am
#21
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,715
SDC was offered when I checked in tonight (web) but no options were shown when I clicked the link. Did not really matter to me as we used GPUs and I was not about to switch to a flight where most of the F seats were already gone.
Jul 20, 2018, 4:06 am
#22
Join Date: Apr 2017
Posts: 575
This is not true, or no longer true.
I was flying July 4 DFW-ORD-BDL and CPU had cleared on both segments, so I was in RN. I wanted to fly DFW-IAD-BDL, but it was G0, which is the class I had originally booked. However, when I went to Sameday change, it offered me DFW-IAD-BDL, because RN was available and automatically cleared me into F into both.
I noticed this on another recent trip where I had cleared with a CPU, but my economy class was available. The system wouldn't offer it to me as a sameday change, but I had to call in to get it.
I was flying July 4 DFW-ORD-BDL and CPU had cleared on both segments, so I was in RN. I wanted to fly DFW-IAD-BDL, but it was G0, which is the class I had originally booked. However, when I went to Sameday change, it offered me DFW-IAD-BDL, because RN was available and automatically cleared me into F into both.
I noticed this on another recent trip where I had cleared with a CPU, but my economy class was available. The system wouldn't offer it to me as a sameday change, but I had to call in to get it.
Jul 20, 2018, 8:16 pm
#24
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
I remember that in the past, same-day confirmed change was always an option (if available) during the check-in process (in the app or on the website). However, in recent two trips I do not see such an option popping up, despite the fact that there are plenty of alternative flight options available (with the same booking class). Was there a recent change on this?
If you run into a similar situation again it may be worth a phone call to see what an agent can do.
Jul 21, 2018, 7:04 am
#25
FlyerTalk Evangelist
Join Date: Aug 2005
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Programs: UA 1K, MR LTT, HH Dia, Amex Plat
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Jul 21, 2018, 8:07 am
#26
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,335
-RM
