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why UA's use of 4 different inflight wifi providers? Is harmonization planned?
Do others find UA's 4 different inflight wifi providers confusing? It counteracts the usefulness of buying subscription packages if you can't use them across the fleet. Is this going in the direction of eventual simplification, or is it getting worse? Why does this happen?
https://www.united.com/ual/en/us/fly...ight/wifi.html I would love to know. https://cimg0.ibsrv.net/gimg/www.fly...f7b85124ff.png https://cimg2.ibsrv.net/gimg/www.fly...883742192b.png https://cimg1.ibsrv.net/gimg/www.fly...77939dd42d.png https://cimg8.ibsrv.net/gimg/www.fly...3c795e818a.png |
The different systems is most a historical issue and what systems were available for a a particular aircraft at a particular time. And likely getting lower price system for the domestic market versus using the WW vendor like Panasonic. Believe the DirecTV equipped aircraft were limited to Thales and not available on non-DirecTV aircraft.
Originally Posted by TA
(Post 29977101)
.... It counteracts the usefulness of buying subscription packages if you can't use them across the fleet.
Is my United Wi-Fi subscription purchase valid on all flights? The United Wi-Fi subscription is valid, within your subscribed region, on United- and United Express®-operated flights equipped with Wi-Fi. |
Limited (Gogo for PMUA P.S.) and poor (Thales for PMCO 737) choices in the past, lack of good satellite antenna options for smaller planes (Gogo for PMUA ExPlus), and the need for global coverage on the widebodies (Panny Ku).
It's a continued disappointment that the legacy Thales (using ViaSat-1) installs can't use the marginally improved coverage of Viasat (using ViaSat-2), and that they're still installing such a limited footprint product on the MAXs which do will be doing Hawaii/LATAM/GOM/Caribbean flying for the next decade+. UA does their own billing portal to somewhat smooth over the billing differences, including subscriptions. But when, not if, you need a refund, it becomes a finger pointing game that sucks for the customer. I don't see Gogo, Panny, or Viasat going away any time soon. Maybe they can do away with the Viasat vs Thales differences on the legacy 737 fleet without a major hardware change in the future. |
Originally Posted by WineCountryUA
(Post 29977165)
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That should not (but I don't have the personal experience to valid UA's statement) be an issue {when the wifi works :D} Thanks for the information! |
Just another in a (very long) list list of reasons I wear Aloha shirts and drink like it’s 5 O’clock and let work happen on the ground. |
On a related note, has there been a pricing change in the last month? I flew IAH-GRU on 13 June (non-Polaris 763) and the total cost for full-flight (11hrs) access was $13.99. Yesterday, I flew AUS-SFO on a 738 and for full-flight it was $18.99!! In the past, I believe the total cost for this sub-4hr flight was around $11.99; not sure if I missed an announcement but $18.99 for a relatively short flight is pretty dang pricey IMO.
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Originally Posted by Dublin_rfk
(Post 29977460)
Just another in a (very) list list of reasons I wear Aloha shirts and drink like it’s 5 O’clock and let work happen on the ground. |
Originally Posted by timezone_trooper
(Post 29987031)
On a related note, has there been a pricing change in the last month? I flew IAH-GRU on 13 June (non-Polaris 763) and the total cost for full-flight (11hrs) access was $13.99. Yesterday, I flew AUS-SFO on a 738 and for full-flight it was $18.99!! In the past, I believe the total cost for this sub-4hr flight was around $11.99; not sure if I missed an announcement but $18.99 for a relatively short flight is pretty dang pricey IMO.
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Originally Posted by timezone_trooper
(Post 29987031)
On a related note, has there been a pricing change in the last month? I flew IAH-GRU on 13 June (non-Polaris 763) and the total cost for full-flight (11hrs) access was $13.99. Yesterday, I flew AUS-SFO on a 738 and for full-flight it was $18.99!! In the past, I believe the total cost for this sub-4hr flight was around $11.99; not sure if I missed an announcement but $18.99 for a relatively short flight is pretty dang pricey IMO.
Also you're comparing an overnight redeye vs a nerd-bird route where I'd expect uptake to be high. |
Originally Posted by mduell
(Post 29987526)
There appears to be continued experimentation with price points.
Also you're comparing an overnight redeye vs a nerd-bird route where I'd expect uptake to be high. |
Originally Posted by jsloan
(Post 29987286)
UA changes prices constantly. Tomorrow, AUS-SFO might be $12.
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