United took fraudulent ticket purchase seriously!
#16
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,201
#17
Join Date: Feb 2017
Location: Stratosphere
Programs: AY Lumo, AF Platinum
Posts: 254
I’ve had this happen before, the CC company advised me that the majority of the time, the ticket had been sold as a great deal to a poor unsuspecting passenger.
Regardless, they said the traveller would be met prior to boarding the plane and dealt with.
Im not sure where it went from there!
Glad you caught this on your card, hopefully in time for them to catch the passenger and route out who bought the ticket!
Regardless, they said the traveller would be met prior to boarding the plane and dealt with.
Im not sure where it went from there!
Glad you caught this on your card, hopefully in time for them to catch the passenger and route out who bought the ticket!
#18
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
I know it is off topic. To be notified a charge to your credit cards, may I suggest setting up an email/text alert. You will be notified instantly when a charge appears. This notification is especially helpful when traveling abroad.
#19
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,651
I have the Chase app on my phone and have alerts setup for everything. It’s so instant that it’s scary quick.😄. Chase has rocked imo the few times my card was compromised.
#20
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Telling the credit card owner the name for the ticket or online order might indicate if the thief is someone he/she knows. It could be an acquaintance who lifted the card, or even a family member using it without permission.
#21
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,993
I have had the exact opposite experience with Chase CC (United branded). They contact me when there is activity on the card that does not look normal. I travel quite frequently and unfortunately the card readers are ubiquitous in many of the places I travel so I try not to have CCs with me when I am out and about but you do need them at times. They contacted me about an Etihad purchase, which I have never flown but do fly Emirates and Qatar so middle eastern airlines are a common travel profile for me. They have also contacted me when my card was used at Target in the Bay area (again not a place I shop) and when it was used for on-line cosmetics (again I shop on-line but not for that particular item). I am impressed by the fraud detection algorithms that the CC company uses.
#22
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Same here, I know if any card I own has a charge greater than 0.01 USD
I have been hacked once in 6 years and AMEX was very interested in not only recovering their loss but prosecuting those involved.
#23
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Not sure what the privacy interest is here. OP is the cardholder. One of the ways which carriers can look up tickets is through the CC used and if one can supply that information and generally the CVV, there is no reason on earth why the CC holder can't be told the particulars of a purchase he purportedly made.
#24
Join Date: Dec 2003
Location: Sydney, NSW Australia
Posts: 895
No one has asked the really serious question - Where were the fraudsters on the upgrade list on the flight out of SFO ?
#25
Join Date: Jun 2010
Location: USA
Programs: SA Air, Air Canada, KLM, BA,Lufthansa, United, AA, Hawaiian, Air New Zealnd, Qantas, Virgin Atlantic
Posts: 777
I am notified instantly of any charge of the $ amount I specified. Also notified of any charge where card isn't present.
#27
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Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,838
I was on a three-way call with Chase and a merchant (Sephora) where one of my cards had been used for a fraudulent purchase. They asked me if I had made the purchase. I said no. Then I asked for the shipping address (perhaps I would recognize it?). They (Sephora security guy) said they could not share that with me. Pretty silly, if you ask me. Perhaps they were concerned I would go “Charles Bronson” on the perp and they would be held responsible
#28
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
I had the opposite problem one time. I purchased an airline ticket to go to Athens with a connection in LHR. When I arrived in LHR, I remembered that I needed a little present for some friends I was having dinner in Athens that evening so I used that same credit card to purchase some chocolates in the duty free in LHR. My credit card was rejected and flagged because who purchases chocolates in LHR at 7:00 AM (2:00 AM my local time). I could not use that credit card for the entire trip. It was a pain.
#29
Original Poster
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
I have had the exact opposite experience with Chase CC (United branded). They contact me when there is activity on the card that does not look normal. I travel quite frequently and unfortunately the card readers are ubiquitous in many of the places I travel so I try not to have CCs with me when I am out and about but you do need them at times. They contacted me about an Etihad purchase, which I have never flown but do fly Emirates and Qatar so middle eastern airlines are a common travel profile for me. They have also contacted me when my card was used at Target in the Bay area (again not a place I shop) and when it was used for on-line cosmetics (again I shop on-line but not for that particular item). I am impressed by the fraud detection algorithms that the CC company uses.
Agreed. Nor does the typical flyer check and fret about the details of a flight anything like the typical FTer, so a "see agent" notice might not cause someone to run.
Which is how mine is set up. It's not that big a deal, getting either a text message or email alerting you to card use in real time. Makes it super-easy to spot something odd. Also helpful to quickly notice auto-renewals you didn't realize were happening and do something about them.
That's my hope! Everything leaves a trail, you've just got to find some point on that trail and work it backward. In this case, the trail has a physical manifestation. A package can't be interrogated or intimidated, but a person can.
That is exactly why the information was disclosed. I would assume UA took a quick look at my MP redemptions as well, just to make sure nothing funny is going on and that I'm keeping my own nose clean.
In fairness, not sure they would pick up on a United flight being booked in the name of someone else. I would not have picked up on the charge until I received my CC statement.
In this case, the end result is the fraud on the passenger as United is not out of pocket, Chase is not out of pocket, nor is the CC holder thanks to the prompt action of @Mike-jacoubowsky
In fairness, not sure they would pick up on a United flight being booked in the name of someone else. I would not have picked up on the charge until I received my CC statement.
In this case, the end result is the fraud on the passenger as United is not out of pocket, Chase is not out of pocket, nor is the CC holder thanks to the prompt action of @Mike-jacoubowsky
The difference between Chase and UA is that UA actually seemed interested in catching the bad guys. Chase, as well as the local PD, just put the info into a database. Chase has always eliminated fraudulent charges promptly and without making it sound like it could have been my fault. But y'know, maybe there are things I could do differently? Why not take a bit more interest in the situation and perhaps prevent future occurrences?
Last edited by Mike Jacoubowsky; Jul 8, 2018 at 7:43 pm
#30
Join Date: Nov 2017
Posts: 3,359
Is it just me or is AmEx's fraud department pretty good at catching this stuff? This year alone two of my cards mysteriously got compromised, one was a Visa with a major Canadian bank the other was my AmEx Gold. Didn't notice there was an issue on Visa card till I checked statement and noticed why is there a 1 JPY charge on this USD card from a place I've never heard of? Meanwhile, AmEx saw a suspicious charge from a pizza joint in Chicago, immediately declined it and called me to verify. Within a 3-4 business days got my new AmEx card.
World of difference between AmEx and financial institutions that issue Visa/MCs.
Safe Travels,
James
World of difference between AmEx and financial institutions that issue Visa/MCs.
Safe Travels,
James