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United took fraudulent ticket purchase seriously!

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Old Jul 8, 2018, 12:42 pm
  #16  
 
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Originally Posted by s0ssos
Why? This person bought the card. Are you saying you don't have the right to know what you did with your own credit card?
And it would show on the statement, anyway. At least it does with my Amex card.
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Old Jul 8, 2018, 12:46 pm
  #17  
 
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Originally Posted by rstruthe
I’ve had this happen before, the CC company advised me that the majority of the time, the ticket had been sold as a great deal to a poor unsuspecting passenger.
Regardless, they said the traveller would be met prior to boarding the plane and dealt with.
Im not sure where it went from there!
Glad you caught this on your card, hopefully in time for them to catch the passenger and route out who bought the ticket!
Maybe there is a small chance they can trace the hacker through the passenger.
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Old Jul 8, 2018, 1:01 pm
  #18  
 
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I know it is off topic. To be notified a charge to your credit cards, may I suggest setting up an email/text alert. You will be notified instantly when a charge appears. This notification is especially helpful when traveling abroad.
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Old Jul 8, 2018, 1:11 pm
  #19  
 
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I have the Chase app on my phone and have alerts setup for everything. It’s so instant that it’s scary quick.😄. Chase has rocked imo the few times my card was compromised.
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Old Jul 8, 2018, 1:24 pm
  #20  
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Telling the credit card owner the name for the ticket or online order might indicate if the thief is someone he/she knows. It could be an acquaintance who lifted the card, or even a family member using it without permission.
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Old Jul 8, 2018, 4:33 pm
  #21  
 
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Originally Posted by Aussienarelle
I have had the exact opposite experience with Chase CC (United branded). They contact me when there is activity on the card that does not look normal. I travel quite frequently and unfortunately the card readers are ubiquitous in many of the places I travel so I try not to have CCs with me when I am out and about but you do need them at times. They contacted me about an Etihad purchase, which I have never flown but do fly Emirates and Qatar so middle eastern airlines are a common travel profile for me. They have also contacted me when my card was used at Target in the Bay area (again not a place I shop) and when it was used for on-line cosmetics (again I shop on-line but not for that particular item). I am impressed by the fraud detection algorithms that the CC company uses.
Same here! Outstanding algorithm analysis of my purchase patterns resulted in alerts within 30 mins of my CC being cloned by someone associated with the front desk of a major hotel chain. I had to do a lengthy phone interview with a security specialist, which somewhat annoyed me because of the detailed lifestyle questions, but I really appreciated their quick response.
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Old Jul 8, 2018, 4:35 pm
  #22  
 
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Originally Posted by mduell
~12 hours is a pretty short delay, most people don't check their CC anywhere near that often.
Originally Posted by 1KChinito
I know it is off topic. To be notified a charge to your credit cards, may I suggest setting up an email/text alert. You will be notified instantly when a charge appears. This notification is especially helpful when traveling abroad.
Originally Posted by COSPILOT
I have the Chase app on my phone and have alerts setup for everything. It’s so instant that it’s scary quick.😄. Chase has rocked imo the few times my card was compromised.

Same here, I know if any card I own has a charge greater than 0.01 USD

I have been hacked once in 6 years and AMEX was very interested in not only recovering their loss but prosecuting those involved.
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Old Jul 8, 2018, 4:54 pm
  #23  
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Not sure what the privacy interest is here. OP is the cardholder. One of the ways which carriers can look up tickets is through the CC used and if one can supply that information and generally the CVV, there is no reason on earth why the CC holder can't be told the particulars of a purchase he purportedly made.
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Old Jul 8, 2018, 5:25 pm
  #24  
 
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Originally Posted by zombietooth
Outstanding algorithm analysis of my purchase patterns resulted in alerts so I really appreciated their quick response.
My most recent fraudulent charges occurred after months of no activity on my Chase/ MP Explorer card, when I made a single transaction on united.com and then within 24 hours a number of small charges from Lyft & TGIF appeared that got Chase interested and they emailed me a question if I was using my card.

No one has asked the really serious question - Where were the fraudsters on the upgrade list on the flight out of SFO ?
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Old Jul 8, 2018, 5:30 pm
  #25  
 
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I am notified instantly of any charge of the $ amount I specified. Also notified of any charge where card isn't present.
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Old Jul 8, 2018, 5:41 pm
  #26  
 
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Originally Posted by Mike Jacoubowsky
More likely the perps will get a message saying "see agent" and smell a rat.
How about "You've been upgraded! See agent!" <evil grin>
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Old Jul 8, 2018, 6:40 pm
  #27  
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Originally Posted by s0ssos
Why? This person bought the card. Are you saying you don't have the right to know what you did with your own credit card?
I was on a three-way call with Chase and a merchant (Sephora) where one of my cards had been used for a fraudulent purchase. They asked me if I had made the purchase. I said no. Then I asked for the shipping address (perhaps I would recognize it?). They (Sephora security guy) said they could not share that with me. Pretty silly, if you ask me. Perhaps they were concerned I would go “Charles Bronson” on the perp and they would be held responsible
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Old Jul 8, 2018, 7:10 pm
  #28  
 
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I had the opposite problem one time. I purchased an airline ticket to go to Athens with a connection in LHR. When I arrived in LHR, I remembered that I needed a little present for some friends I was having dinner in Athens that evening so I used that same credit card to purchase some chocolates in the duty free in LHR. My credit card was rejected and flagged because who purchases chocolates in LHR at 7:00 AM (2:00 AM my local time). I could not use that credit card for the entire trip. It was a pain.
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Old Jul 8, 2018, 7:14 pm
  #29  
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Originally Posted by DrunkCargo
I'm actually surprised ticketed names and such were provided to the card holder. I wonder if some odd privacy issues could come up.

Glad United protected themselves from what would have been a non-rev flight in the end.
Last names and flight. The info wasn't "provided" as a courtesy, but rather part of the investigation. Important to figure out if they might be people I know. The more I think about this, the better I feel about calling United first, credit card company (Chase) second. United took care of refunding the money immediately (of course it will still take a few days to post; that's normal with any CC refund), treated the situation with appropriate respect, concern & empathy. A vastly different experience than the later call with Chase (or prior calls with Chase for similar issues).
Originally Posted by Aussienarelle
I have had the exact opposite experience with Chase CC (United branded). They contact me when there is activity on the card that does not look normal. I travel quite frequently and unfortunately the card readers are ubiquitous in many of the places I travel so I try not to have CCs with me when I am out and about but you do need them at times. They contacted me about an Etihad purchase, which I have never flown but do fly Emirates and Qatar so middle eastern airlines are a common travel profile for me. They have also contacted me when my card was used at Target in the Bay area (again not a place I shop) and when it was used for on-line cosmetics (again I shop on-line but not for that particular item). I am impressed by the fraud detection algorithms that the CC company uses.
Originally Posted by mduell
~12 hours is a pretty short delay, most people don't check their CC anywhere near that often.
Agreed. Nor does the typical flyer check and fret about the details of a flight anything like the typical FTer, so a "see agent" notice might not cause someone to run.
Originally Posted by 1KChinito
I know it is off topic. To be notified a charge to your credit cards, may I suggest setting up an email/text alert. You will be notified instantly when a charge appears. This notification is especially helpful when traveling abroad.
Which is how mine is set up. It's not that big a deal, getting either a text message or email alerting you to card use in real time. Makes it super-easy to spot something odd. Also helpful to quickly notice auto-renewals you didn't realize were happening and do something about them.
Originally Posted by napapiiri
Maybe there is a small chance they can trace the hacker through the passenger.
That's my hope! Everything leaves a trail, you've just got to find some point on that trail and work it backward. In this case, the trail has a physical manifestation. A package can't be interrogated or intimidated, but a person can.
Originally Posted by MSPeconomist
Telling the credit card owner the name for the ticket or online order might indicate if the thief is someone he/she knows. It could be an acquaintance who lifted the card, or even a family member using it without permission.
That is exactly why the information was disclosed. I would assume UA took a quick look at my MP redemptions as well, just to make sure nothing funny is going on and that I'm keeping my own nose clean.


In fairness, not sure they would pick up on a United flight being booked in the name of someone else. I would not have picked up on the charge until I received my CC statement.

In this case, the end result is the fraud on the passenger as United is not out of pocket, Chase is not out of pocket, nor is the CC holder thanks to the prompt action of @Mike-jacoubowsky
Don't misunderstand my feelings about Chase. They have done exactly the same for me in the past, catching odd transactions. I now have it set up where I get an email to one of my accounts for every single CC transaction, pending or otherwise, in real time. That's how I caught this. But Chase didn't flag it, because it didn't fit any out-of-the-ordinary pattern. Conversely, I do get some really odd false flags, to places I purchase from frequently. Maybe Chase is just doing me a favor by suggesting I shouldn't be buying things at Fry's. :-)

The difference between Chase and UA is that UA actually seemed interested in catching the bad guys. Chase, as well as the local PD, just put the info into a database. Chase has always eliminated fraudulent charges promptly and without making it sound like it could have been my fault. But y'know, maybe there are things I could do differently? Why not take a bit more interest in the situation and perhaps prevent future occurrences?

Last edited by Mike Jacoubowsky; Jul 8, 2018 at 7:43 pm
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Old Jul 8, 2018, 8:06 pm
  #30  
 
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Is it just me or is AmEx's fraud department pretty good at catching this stuff? This year alone two of my cards mysteriously got compromised, one was a Visa with a major Canadian bank the other was my AmEx Gold. Didn't notice there was an issue on Visa card till I checked statement and noticed why is there a 1 JPY charge on this USD card from a place I've never heard of? Meanwhile, AmEx saw a suspicious charge from a pizza joint in Chicago, immediately declined it and called me to verify. Within a 3-4 business days got my new AmEx card.

World of difference between AmEx and financial institutions that issue Visa/MCs.

Safe Travels,

James
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