Family removed from UA 3493 on 28 June 2018
Jul 3, 2018, 2:49 am
#16
Join Date: Jun 2016
Posts: 581
My guess is that he was trying to do the following:
Step 1: set up a situation which would be a PR nightmare for UA
Step 2: Record it, post it on Social Media
Step 3: profit.
I hope this backfires on the guy, and they hold him responsible for the costs associated with the delay. At the very least, I hope it didn't work.
Step 1: set up a situation which would be a PR nightmare for UA
Step 2: Record it, post it on Social Media
Step 3: profit.
I hope this backfires on the guy, and they hold him responsible for the costs associated with the delay. At the very least, I hope it didn't work.
Last edited by WineCountryUA; Jul 3, 2018 at 12:01 pm Reason: Quote updated to reflect Moderator edit
Jul 3, 2018, 5:12 am
#18
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,220
Sadly, there's always a category of low-life who prefers extortion. The disappointing thing is that these extortionists are supported by the full weight of the law in the US.
Jul 3, 2018, 5:35 am
#19
Join Date: Jan 2002
Location: Washington, DC, USA
Programs: UA MM, MB LifeTit
Posts: 1,829
What's different about this case is that the first we're hearing about it is from a neutral witness instead of the more common story fed to and repeated by the media by the complainant or their lawyer.
Jul 3, 2018, 5:54 am
#20
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
FA's have safety and security duties to perform and the aircraft does not push until those are performed. At the point where passengers are advised that they must take their seats before the aircraft can push, the cabin door has been closed (as it was here because it had to be opened) and that is just part of the process, including exit row briefings and a safety check of seatbacks, tray tables, and seat belts. Not to mention galleys and other items.
Crew are also trained to assess the situation. Aircraft are not a bus where the driver can simply pull over to the side of the road and kick a problem passenger off. People who are a problem at 0 feet, are potential dangers at FL 35. That places passengers and crew at risk, leads to diversions and the like.
While the delay is regrettable, it is something which the Captain would have weighed before making the final decision.
Crew are also trained to assess the situation. Aircraft are not a bus where the driver can simply pull over to the side of the road and kick a problem passenger off. People who are a problem at 0 feet, are potential dangers at FL 35. That places passengers and crew at risk, leads to diversions and the like.
While the delay is regrettable, it is something which the Captain would have weighed before making the final decision.
Jul 3, 2018, 9:05 am
#21
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,335
No kidding. He sure seemed to have $$$ in mind at the end of this "ordeal"!
Last edited by WineCountryUA; Jul 3, 2018 at 11:58 am Reason: OT; OMNI content removed
Jul 3, 2018, 9:28 am
#22
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,792
Jul 3, 2018, 10:33 am
#23
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Can't United ban him from future flights? Presumably they have his identifying information . . . only question is whether the IT system could catch it (same name and DOB).
Jul 3, 2018, 12:48 pm
#24
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,171
It would be nice if airlines handed every passenger a live cattle-prod during boarding which you could use, with impunity, on any obnoxious, annoying, drunk, belligerent or otherwise intolerable passenger who was causing a ruckus. This guy sounds like a male version of a soccer mom.
Jul 3, 2018, 4:58 pm
#25
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
Yep here we have a situation unlike the SkyWorst FA on the Delta Connection flight, the passenger is definitely the aggressor. Not only did he inconvenience the passengers he also inconvenienced the crew who probably had other flights that day along with the aircraft in question. I really hope UA just refunded the money and told them to take a hike.
Jul 3, 2018, 7:01 pm
#26
Join Date: Jul 2001
Posts: 2,925
I’m confused by your post. What is the relevance of your post to the topic of this particular thread? Did you read this thread starting with the first post? Please clarify.
Jul 3, 2018, 7:35 pm
#27
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,685
skywest is a united express carrier as well. Turns out this flight happens to be operated by Republic. There are many express carriers, where the flight attendants are trained by their operating carrier (not marketing) that do business as a variety of express carriers for different mainline carriers.
Jul 5, 2018, 6:14 pm
#28
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
skywest is a united express carrier as well. Turns out this flight happens to be operated by Republic. There are many express carriers, where the flight attendants are trained by their operating carrier (not marketing) that do business as a variety of express carriers for different mainline carriers.
Jul 7, 2018, 11:14 am
#29
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,153
United no more trains UAEX FAs than they do Air Canada FAs.