What the Airline Knows About the Guy in Seat 14C
#1
Original Poster
Join Date: Aug 2014
Location: 42.1% in PDX , 49.9% in PVG & 8% in the air somewhere
Programs: Marriott Ambassador Elite, UA 1K, AS MVP GLD 75K, DL Pt
Posts: 1,086
What the Airline Knows About the Guy in Seat 14C
WSJ article on what FA know about you: https://www.wsj.com/articles/what-th...14c-1529499085
I know with AS they've called me out in a good way, greeted by name, thanks for flying etc.
Actually not yet once for UA, LOL
Some excerpts specifically for UA for people who don't have WSJ
"United rolled out a new app to its flight attendants earlier this year with so much information about people, the airline has been reluctant to turn on all the functionality. The tool can show flight attendants information on each frequent flier’s five previous flights—green if it was a good flight, yellow or red if something went wrong, like a delay. But United is worried some customers might consider that stalking"
"Personal milestones like birthdays are left to the judgment of flight attendants. They can decide whether they think a customer would appreciate the recognition or recoil, he says.
United Airlines’ app for flight attendants shows frequent-flier elite status, which customers have connecting flights and a wealth of other information. PHOTO: UNITED AIRLINESThe information is added to phones and tablets used to charge customers for food and beverage purchases. The devices can give flight attendants real-time information on tight flight connections for passengers, confirm whether a wheelchair has been ordered for a customer and help keep track of unaccompanied minors.
Many now allow flight attendants to offer instant compensation for maladies like spilled coffee or broken entertainment screens.
Better service onboard in coach will go to those with higher status. Top-tier frequent fliers, as well as those with special needs, will get more personalized attention, airlines say.
Carriers say they don’t flag “problem” passengers—perhaps frequent complainers or people involved in confrontations in the past. Airlines do ban people from their flights for altercations or abuses, and the Transportation Security Administration flags problem travelers.
But airlines are making it easier for flight crews to report problems with passengers."
"United’s new system has a color-coded seat map showing status—a black seat is a Global Services frequent flier, United’s top tier. The seat map has icons for wheelchairs and lap children. A seat with a dog face means the customer has a pet onboard. Million-mileage levels are also depicted—seat 7C has “3M” on it for 3 million miles.
Connecting flight information can be shown. Green seats have good connections, yellow seats have connections that could be in jeopardy and red is reserved for very tight connections.
Letting flight attendants know something about each passenger “allows them to engage with customers in a meaningful way,” United’s Mr. Slater says."
I know with AS they've called me out in a good way, greeted by name, thanks for flying etc.
Actually not yet once for UA, LOL
Some excerpts specifically for UA for people who don't have WSJ
"United rolled out a new app to its flight attendants earlier this year with so much information about people, the airline has been reluctant to turn on all the functionality. The tool can show flight attendants information on each frequent flier’s five previous flights—green if it was a good flight, yellow or red if something went wrong, like a delay. But United is worried some customers might consider that stalking"
"Personal milestones like birthdays are left to the judgment of flight attendants. They can decide whether they think a customer would appreciate the recognition or recoil, he says.
United Airlines’ app for flight attendants shows frequent-flier elite status, which customers have connecting flights and a wealth of other information. PHOTO: UNITED AIRLINESThe information is added to phones and tablets used to charge customers for food and beverage purchases. The devices can give flight attendants real-time information on tight flight connections for passengers, confirm whether a wheelchair has been ordered for a customer and help keep track of unaccompanied minors.
Many now allow flight attendants to offer instant compensation for maladies like spilled coffee or broken entertainment screens.
Better service onboard in coach will go to those with higher status. Top-tier frequent fliers, as well as those with special needs, will get more personalized attention, airlines say.
Carriers say they don’t flag “problem” passengers—perhaps frequent complainers or people involved in confrontations in the past. Airlines do ban people from their flights for altercations or abuses, and the Transportation Security Administration flags problem travelers.
But airlines are making it easier for flight crews to report problems with passengers."
"United’s new system has a color-coded seat map showing status—a black seat is a Global Services frequent flier, United’s top tier. The seat map has icons for wheelchairs and lap children. A seat with a dog face means the customer has a pet onboard. Million-mileage levels are also depicted—seat 7C has “3M” on it for 3 million miles.
Connecting flight information can be shown. Green seats have good connections, yellow seats have connections that could be in jeopardy and red is reserved for very tight connections.
Letting flight attendants know something about each passenger “allows them to engage with customers in a meaningful way,” United’s Mr. Slater says."
Last edited by chipmaster; Jun 21, 2018 at 11:46 am
#3
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
Not surprising at all and the stuff on the FA's handheld has been public for a while now.
It's no different (and less intrusive) than what Google/FB does to curate ad personalization.
Bring it on I say. Personalization is good. (But won't it further make a FA's life more crazy than it already is...?)
It's no different (and less intrusive) than what Google/FB does to curate ad personalization.
Bring it on I say. Personalization is good. (But won't it further make a FA's life more crazy than it already is...?)
#4
Join Date: Oct 2007
Location: USA
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Posts: 867
In fact, the only thing I want FAs to know is my MP status.
#6
#7
Join Date: Mar 2017
Programs: AC E50K *G - Amtrak SelectPlus
Posts: 231
Does the tablet also show status for *Gold or just MP?
I was on a IAD-LAX flight a few months ago and I complained about the non-functioning wifi (I had taken this earlier flight thinking I could continue working) and I was immediately awarded a $100 E-voucher, I was very impressed!! (The fact that I have not yet been able to actually use the damn thing is an issue for another thread)
I was on a IAD-LAX flight a few months ago and I complained about the non-functioning wifi (I had taken this earlier flight thinking I could continue working) and I was immediately awarded a $100 E-voucher, I was very impressed!! (The fact that I have not yet been able to actually use the damn thing is an issue for another thread)
#8
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,194
Hmmm ... I noticed the head FA on my flight from LHR to DEN was consulting his phone a lot. Interesting -- probably a good step for personalized service. I can't imagine hiding anything that's in my MP account from the flight crew.
#9
Join Date: Jan 2015
Location: NYC
Programs: UA 1K, Hyatt Globalist, M Life Gold, SIXT Platinum, Marriott Gold, Amex Platinum, Global Entry
Posts: 150
On my last three domestic flights I was actively approached by the flight attendant thanking me for being a 1K member. In addition, on the one leg where I was not upgraded, I was actively approached and asked what I would like for my free meal.I am sure the personalized info on the FA's phone/ipad helped a lot.
#10
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,218
I think this is a great feature, and think it will help the good FAs. It would be nice if they noted I like the gel pillow and slippers and had them at my seat ready. :-)
I personally would like to able to see where the pet(s) is(are) seated so I am no where near it/them. Had some close calls recently and had to move seats. I am uncertain why they cannot note animal allergies for passengers when they can note all other kinds of things, including seats with pets. Transparency is always a good thing.
I personally would like to able to see where the pet(s) is(are) seated so I am no where near it/them. Had some close calls recently and had to move seats. I am uncertain why they cannot note animal allergies for passengers when they can note all other kinds of things, including seats with pets. Transparency is always a good thing.
#11
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,040
Noticed on my MUC-SFO flight last week the FA was taking the meal orders on her phone in the app described here, and saw later a display in the galley of those orders. "C" was chicken, "F" was fish, etc, applied to each seat. This was in J, obviously.
#12
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Sounds like a great idea and I'm impressed they bothered to take the time to integrate all this. It seems like someone actually put some thought into it. Unlike the website.
If they are really concerned about public perception of FA's knowing passenger info, they could give passengers an Opt-in/out option on their app or website to choose what they would like to allow FA's to beyond the required stuff.
It would be nice if you could "order" your hidden amenities or even your meal from the app prior to the flight.
I too would like to know if a pet is near be, though the one time I got stuck next to one was when the FA asked for volunteers in the bulkhead row to swap and the middle person next to me agreed.
I wonder if the app auto prioritizes the orders by status
If they are really concerned about public perception of FA's knowing passenger info, they could give passengers an Opt-in/out option on their app or website to choose what they would like to allow FA's to beyond the required stuff.
I think this is a great feature, and think it will help the good FAs. It would be nice if they noted I like the gel pillow and slippers and had them at my seat ready. :-)
I personally would like to able to see where the pet(s) is(are) seated so I am no where near it/them. Had some close calls recently and had to move seats. I am uncertain why they cannot note animal allergies for passengers when they can note all other kinds of things, including seats with pets. Transparency is always a good thing.
I personally would like to able to see where the pet(s) is(are) seated so I am no where near it/them. Had some close calls recently and had to move seats. I am uncertain why they cannot note animal allergies for passengers when they can note all other kinds of things, including seats with pets. Transparency is always a good thing.
I too would like to know if a pet is near be, though the one time I got stuck next to one was when the FA asked for volunteers in the bulkhead row to swap and the middle person next to me agreed.
I wonder if the app auto prioritizes the orders by status
#13
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
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"Oh, Mr. Notquiteaff, welcome aboard. I am sorry that your trip back from Hawaii last week was so much delayed; today we should be right on time".
(when sitting next to my wife, who thought my last trip was a business trip to Bismarck, ND when really I hung out in Waikiki with my "personal assistant").
I am reminded of the "Welcome Back, Mr. Notquiteaff" greeting at a resort hotel I had never actually stayed at when checking in with my wife next to me.
#14
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
Sometimes I do miss sneaking a peek at the paper FC seating chart in the galley to see what level elites are on my flight.
+1 for me with cats.
I know DL allows you to indicate a peanut allergy in your record.
...I personally would like to able to see where the pet(s) is(are) seated so I am no where near it/them. Had some close calls recently and had to move seats. I am uncertain why they cannot note animal allergies for passengers when they can note all other kinds of things, including seats with pets. Transparency is always a good thing.
I know DL allows you to indicate a peanut allergy in your record.
#15
Join Date: Oct 2005
Location: BUR
Programs: in C/C++, Python, SQL
Posts: 342
Evidently I didn't recoil enough. Was flying EZE-EWR in J on my last birthday, and not only was wished a happy birthday when the FA first came by, but was asked what I would like for my "birthday dinner" and "birthday dessert" when he was taking my orders. Had I been 10, I might have appreciated it more, but at forty-some it seemed a bit over the top.