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Woman claims UA flight attendant forced infant daughter to sit in dangerous position
It was a SkyWest flight. United has already apologized and refunded the daughter's ticket--sounds like they are learning how to defuse PR crises...
Fox News: Woman claims UA flight attendant forced her infant daughter to sit in dangerous position |
Originally Posted by Italian_Kayaker
(Post 29860242)
It was a SkyWest flight. United has already apologized and refunded the daughter's ticket--sounds like they are learning how to defuse PR crises...
Fox News: Woman claims UA flight attendant forced her infant daughter to sit in dangerous position |
UA also has an unpublished rule banning carseats in Polaris. It will also wind up biting them one day.
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Originally Posted by Italian_Kayaker
(Post 29860242)
It was a SkyWest flight. United has already apologized and refunded the daughter's ticket--sounds like they are learning how to defuse PR crises...
Fox News: Woman claims UA flight attendant forced her infant daughter to sit in dangerous position My question is, if the FAs are primarily there for our safety, why do they not know the rules? And if they do, as it says somewhere she knew but said the GA has ultimate authority (which shouldn’t be true, it should be up to the captain), why isn’t a GA minding their own business instead of interfering in an onboard situation which is utterly and completely outside their responsibility and likely expertise, as the GAs actions clearly show. In fact, why did FA not involve the captain here. I get the pax wanted to get home, but if this was me, the appropriate thing would be to discuss with the purser, and if it the GA was still claiming authority, to the supervisor (though realistically, it should be the captain). If this was me, I’m also getting off that plane and discussing with airport supervisors. Our car seat (infant seat) can only be used facing backwards - that’s how infant seats are (though you could use a convertible, but still not safe enough forward facing at 8 months), so there’s no actual way to use it forward facing. All it takes is a bit of common sense - this stuff shouldn’t be happening - it’s ridiculous. |
Originally Posted by emcampbe
(Post 29860442)
In fact, why did FA not involve the captain here. |
Originally Posted by emcampbe
(Post 29860442)
And/or, unlike the FA/GA, someone looked at what happened and realized they were 100% in the wrong. My question is, if the FAs are primarily there for our safety, why do they not know the rules? And if they do, as it says somewhere she knew but said the GA has ultimate authority (which shouldn’t be true, it should be up to the captain), why isn’t a GA minding their own business instead of interfering in an onboard situation which is utterly and completely outside their responsibility and likely expertise, as the GAs actions clearly show. In fact, why did FA not involve the captain here. I get the pax wanted to get home, but if this was me, the appropriate thing would be to discuss with the purser, and if it the GA was still claiming authority, to the supervisor (though realistically, it should be the captain). If this was me, I’m also getting off that plane and discussing with airport supervisors. Our car seat (infant seat) can only be used facing backwards - that’s how infant seats are (though you could use a convertible, but still not safe enough forward facing at 8 months), so there’s no actual way to use it forward facing. All it takes is a bit of common sense - this stuff shouldn’t be happening - it’s ridiculous. |
Originally Posted by narvik
(Post 29860503)
I would imagine the captain has more important things to take care of.
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Originally Posted by narvik
(Post 29860503)
I would imagine the captain has more important things to take care of.
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Originally Posted by geminidreams
(Post 29861106)
No they were not 100% wrong. A car seat in a car is secured in a frame that is locked down. That does not exist in an aircraft so the alignment does not really make much difference. If the baby is strapped in the capsule the capsule will provide as much protection in either direction and unless you have a bundle of crash tests done like they do for cars you would be hard pressed to prove different.
Infant seats can be aircraft certified and are all labeled as such. Typically the only reason a car seat is not allowed is when airbags are in use, or in business pods / angled (herringbone) seats, etc. |
Originally Posted by txaggiemiles
(Post 29861269)
This is absolutely a situation that the captain would and should be taking care of. If I were the captain and I found out about this from the news, rather than at the time, I’d be livid. |
On the theory of the FA/GA that the child seat has to be facing foreard, then all those parents who hold their infants, rather than using the car seat need to have the infant facing the front rather than the parent. My infant would have screamed blue murder.
Kudos to the parent filing the complaint . Most of the time I am with the FAs/GAs but in this instance I just think there was some kind of power trip. I have been in the situation a couple of times where the FA just wants to make my life difficult (did not know why and you just deal with it) and I just did whatever I could to not draw attention and minimize the likelihood of the situation escalating. The reason I am on a plane is to get from point A to point B. I do not want to be removed as a security threat . I would have doe the same thing as the mother in this situation and hope it changes the behavior of the FA and GA involved in the situation. I am glad she has brought the issue to light to ensure it does not happen to other parents. |
Originally Posted by iluv2fly
(Post 29861221)
Seriously? More than the safety of the passengers? :confused:
Originally Posted by txaggiemiles
(Post 29861269)
This is absolutely a situation that the captain would and should be taking care of. If I were the captain and I found out about this from the news, rather than at the time, I’d be livid. Because why in this described situation would two "crew members" have involved the captain themselves if they were under the impression they were correct? These "crew members" [erroneously] told a passenger to face their child forward instead of backwards. They obviously thought that was policy. The passenger reluctantly complied. The captain has to rely on other crew members to do THEIR job. They clearly got it wrong here. |
Originally Posted by txaggiemiles
(Post 29861269)
This is absolutely a situation that the captain would and should be taking care of. If I were the captain and I found out about this from the news, rather than at the time, I’d be livid. A prudent Captain escalates this to a customer service or in-flight supervisor for further guidance. That is how he/she takes care of the situation. |
A refund doesn't really seem to address the issue.
Originally Posted by Hammer0425
(Post 29861572)
Not a chance ... every work group has their own manual with written policies on what is and isn't allowed, what's regulatory, what's company mandated, etc. Things like car seats are not going to be in manuals that pilots are issued.
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Originally Posted by mduell
(Post 29861698)
A refund doesn't really seem to address the issue.
Do you actually know they're not, or just hypothesizing? |
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