Last edit by: SPN Lifer
Access to Polaris lounges (source):
update 29 Sept 2017, effective 1 Oct, 2017
Departure: The airport you are leaving on an international J/F flight* from, i.e. EWR-ORD-NRT
Connecting: The airport to or from which you have a short-haul flight to connect to a longer flight, i.e. EWR-ORD-NRT or NRT-ORD-EWR
Arrival: The airport you arrive at after your long-haul flight, i.e. EWR-ORD-NRT
Hours- 4:30a - 10:45p
*Currently it appears that any departing international flight on an *A partner qualifies (except AC operated transborder flights ), but only United flights with the premium cabin class listed as 'Polaris Business' or 'Polaris First' will qualify for entrance after arriving off a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean ... ) are not eligible for Polaris lounge access.
Similar / Related Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
IAD Polaris lounge -- Reviews, Experiences, Q&A, ...
ORD Polaris lounge -- Reviews, Experiences, Q&A, ...
IAH Polaris lounge (E11/12 - top fl) -- Reviews, Experiences, Q&A, ...
SFO Polaris Lounge -- Reviews, Experiences, Q&A, ...
LAX Polaris Lounge -- Reviews, Experiences, Q&A, ...
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}
Consolidated "Polaris Lounge Access Questions" Thread
Status of new permanent EWR United Clubs?
update 29 Sept 2017, effective 1 Oct, 2017
Departure: The airport you are leaving on an international J/F flight* from, i.e. EWR-ORD-NRT
Connecting: The airport to or from which you have a short-haul flight to connect to a longer flight, i.e. EWR-ORD-NRT or NRT-ORD-EWR
Arrival: The airport you arrive at after your long-haul flight, i.e. EWR-ORD-NRT
Hours- 4:30a - 10:45p
*Currently it appears that any departing international flight on an *A partner qualifies (except AC operated transborder flights ), but only United flights with the premium cabin class listed as 'Polaris Business' or 'Polaris First' will qualify for entrance after arriving off a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean ... ) are not eligible for Polaris lounge access.
Similar / Related Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
IAD Polaris lounge -- Reviews, Experiences, Q&A, ...
ORD Polaris lounge -- Reviews, Experiences, Q&A, ...
IAH Polaris lounge (E11/12 - top fl) -- Reviews, Experiences, Q&A, ...
SFO Polaris Lounge -- Reviews, Experiences, Q&A, ...
LAX Polaris Lounge -- Reviews, Experiences, Q&A, ...
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}
Consolidated "Polaris Lounge Access Questions" Thread
Status of new permanent EWR United Clubs?
EWR Polaris lounge -- Reviews, Experiences, Q&A, ..
#406
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Bronze
Posts: 6,249
#409
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,937
Poor quality. We tried 6 different items from The Dining Room menu (two visits over the last 2 weeks) and weren't impressed with anything, although we didn't order the burger which is usually good. The avocado toast was the worst letdown-it was outright bad. The club is pretty dirty, from the years of inactivity, I presume. There was heavy dust and grime in multiple areas. I was tempted to complain but they were really short-staffed there and seemed harried, especially the server staff in The Dining Room.
#410
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,898
I had the soup, salad, salmon, and ice cream a few days ago and thought everything was good, particularly the salmon.
The coffee machine at the bar was turned off and the rude bartender refused to turn it on. I hope they don't start playing that "no barista in the afternoon" game that Alaska plays in its lounges. I walked over to the new United Club and had a very strong flat white.
The coffee machine at the bar was turned off and the rude bartender refused to turn it on. I hope they don't start playing that "no barista in the afternoon" game that Alaska plays in its lounges. I walked over to the new United Club and had a very strong flat white.
#411
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,252
Tried the chicken and pannacotta. Chicken was overcooked and needed seasoning. Panna Cotta was way too hard.
I would have tried more but they didn't switch to lunch to 1130 and my flight was boarding at noon (which ended up delayed of course)
I would have tried more but they didn't switch to lunch to 1130 and my flight was boarding at noon (which ended up delayed of course)
#413
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,257
EWR Polaris Dinning Room service staff are often stressed consider how busy the dinning room can get.
#414
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,937
Lounge has been opened since November 2021, so I doubt it is inactivity of the lounge causes the dust to accmulate. Likely the inactiveity of the cleaning crews (not doing their job) is the reason.
EWR Polaris Dinning Room service staff are often stressed consider how busy the dinning room can get.
EWR Polaris Dinning Room service staff are often stressed consider how busy the dinning room can get.
#415
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,252
Lounge has been opened since November 2021, so I doubt it is inactivity of the lounge causes the dust to accmulate. Likely the inactiveity of the cleaning crews (not doing their job) is the reason.
EWR Polaris Dinning Room service staff are often stressed consider how busy the dinning room can get.
EWR Polaris Dinning Room service staff are often stressed consider how busy the dinning room can get.
There are areas where a table hadn't been cleared, things like that
Overall, a decent job. Just slower and perhaps more lazy than the other PLs
#416
Join Date: Apr 2016
Location: BNA (Nashville)
Programs: HH Diamond
Posts: 6,205
I visited in early June and had a great visit. My layover was pretty long, so I was able to relax and really enjoy it. I had dinner in the sit down part. I was seated quickly. The wait staff was really nice and funny. I had a beer and some water. I had a really nice meal. I thought the flavors were good.
I then chilled out over in the lounge area. It was pretty crowded, but I found a nice place to relax.
I took a walk through the terminal (it was a really long layover) and then came back. The same lady at the desk saw me and just waved me in. I went to the bar. I had two fantastic drinks. Tipped $5 after the first drink, got basically straight vodka for the second one. Flirted a bit with the bartenders, chatted with the nice lady next to me, saw my waitress from the restaurant and she came over and chatted.
I can think of worse ways to spend a long layover in EWR.
I have a long layover in ORD before I catch a Swiss flight on October. I will definitely spend most of that time at the Polaris Lounge.
I then chilled out over in the lounge area. It was pretty crowded, but I found a nice place to relax.
I took a walk through the terminal (it was a really long layover) and then came back. The same lady at the desk saw me and just waved me in. I went to the bar. I had two fantastic drinks. Tipped $5 after the first drink, got basically straight vodka for the second one. Flirted a bit with the bartenders, chatted with the nice lady next to me, saw my waitress from the restaurant and she came over and chatted.
I can think of worse ways to spend a long layover in EWR.
I have a long layover in ORD before I catch a Swiss flight on October. I will definitely spend most of that time at the Polaris Lounge.
#417
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,937
I didn't find it dirty from inactivity, didn't see any piles of dust. I typically just got the single seat cubes, dining room, shower, sleep room, I guess those are pretty busy areas.
There are areas where a table hadn't been cleared, things like that
Overall, a decent job. Just slower and perhaps more lazy than the other PLs
There are areas where a table hadn't been cleared, things like that
Overall, a decent job. Just slower and perhaps more lazy than the other PLs
#418
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,327
I wasn't talking about uncleared tables, I was talking about surfaces that haven't been cleaned in weeks at least, but perhaps months or more. The worst were the screen walls between the buffet and the seating areas, they were literally covered in dust. These walls were filthy:
img
img
#419
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,937
I think dust builds up there whether lounge is being used or not. And unfortunately they don't have a regular cleaning schedule for things they expect people aren't touching. However, I think the latter is something more general to / typical of American culture than United and the EWR PL specifically.
#420
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,252
Had breakfast and lunch due to a cancellation/delay:
"United" bowl and yogurt bowl. The first tasted horrible, I just picked out the fruit. Kind of did the same with the yogurt one too as the yogurt was pretty crappy. Tasted like that zero fat chobani wall paste.
Chicken was overcooked and lacked seasoning, I miss the cod
Panna Cotta had was broken and had too much gelatin so had the texture of jello
"United" bowl and yogurt bowl. The first tasted horrible, I just picked out the fruit. Kind of did the same with the yogurt one too as the yogurt was pretty crappy. Tasted like that zero fat chobani wall paste.
Chicken was overcooked and lacked seasoning, I miss the cod
Panna Cotta had was broken and had too much gelatin so had the texture of jello