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EWR Polaris lounge -- Reviews, Experiences, Q&A, ..

EWR Polaris lounge -- Reviews, Experiences, Q&A, ..

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Old Jan 17, 20, 10:12 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
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Access to Polaris lounges (source):


update 29 Sept 2017, effective 1 Oct, 2017

Departure: The airport you are leaving on an international J/F flight* from, i.e. EWR-ORD-NRT
Connecting: The airport to or from which you have a short-haul flight to connect to a longer flight, i.e. EWR-ORD-NRT or NRT-ORD-EWR
Arrival: The airport you arrive at after your long-haul flight, i.e. EWR-ORD-NRT

Hours- 4:30a - 10:45p

*Currently it appears that any departing international flight on an *A partner qualifies (except AC operated transborder flights ), but only United flights with the premium cabin class listed as 'Polaris Business' or 'Polaris First' will qualify for entrance after arriving off a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean ... ) are not eligible for Polaris lounge access.

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Consolidated "Polaris Lounge Access Questions" Thread

Status of new permanent EWR United Clubs?
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Old May 24, 22, 2:15 pm
  #361  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 4,736
Originally Posted by seanp7 View Post
Visited on May 13, 2022 and was there 7-9.45pm (closing)....
Are they still closing down the sit-down dining area around 7:30?
eng3 is offline  
Old May 24, 22, 4:09 pm
  #362  
 
Join Date: Nov 2015
Posts: 698
Thanks. Been to the lounge many times alone but first time traveling with the family. I know many lounges will have a dedicated kids area.
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Old May 24, 22, 6:02 pm
  #363  
 
Join Date: Aug 2005
Location: NYC, FLL
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Originally Posted by eng3 View Post
Are they still closing down the sit-down dining area around 7:30?
No, that's what happened to me in Dec/Jan, but it's definitely closer to 8.30/9 now (or at least, last week). Don't push it though, put your name down and get a pager at least.
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Old May 25, 22, 10:04 am
  #364  
 
Join Date: Mar 2010
Location: DAY
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Originally Posted by eng3 View Post
I find people talking loudly on their phone or on speaker phone (ie group facetime) far more annoying than a few random kids running around. Maybe my kid filter works better than my adult filter.
Originally Posted by Flying Machine View Post

On a serious note, kids are a sign of life zoom meetings talking loudly, not so much!
I am pretty surprised that none of the Polaris lounges have any type of phone booths or similar area for passengers to discretely take calls without disturbing overall lounge vibe. They are a standard in the new United Clubs, at least at the hub locations.
Seems odd for a product aimed at business travelers not to accommodate this need.
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Old May 25, 22, 10:26 am
  #365  
 
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
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Originally Posted by goodeats21 View Post
I am pretty surprised that none of the Polaris lounges have any type of phone booths or similar area for passengers to discretely take calls without disturbing overall lounge vibe. They are a standard in the new United Clubs, at least at the hub locations.
Seems odd for a product aimed at business travelers not to accommodate this need.
I seem to remember there were a few in the EWR PL in that first seating area around the corner -- I'll have to check next trip...

ETA - found a picture -- they do exist...

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Old May 25, 22, 12:55 pm
  #366  
 
Join Date: Mar 2010
Location: DAY
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Posts: 8,954
Originally Posted by bmwe92fan View Post
I seem to remember there were a few in the EWR PL in that first seating area around the corner -- I'll have to check next trip...

ETA - found a picture -- they do exist...

Oh, wow. That's great. I had no idea they were there. Do any of the other PL's have them?
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Old May 25, 22, 1:13 pm
  #367  
 
Join Date: Apr 2004
Programs: United Mileage Plus GS, 1MM, 1.8 MM, IC RA
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IAD has a row of them in the PL.
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Old May 25, 22, 2:10 pm
  #368  
 
Join Date: Aug 2015
Posts: 9,118
Originally Posted by goodeats21 View Post
Oh, wow. That's great. I had no idea they were there. Do any of the other PL's have them?
From memory I want to say it's only ORD that lacks them. However, now I can't think of where they are in IAH, if they are there. (Maybe next to the kids room. )
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Old May 25, 22, 2:30 pm
  #369  
 
Join Date: Apr 2009
Location: Houston
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Originally Posted by fumje View Post
From memory I want to say it's only ORD that lacks them. However, now I can't think of where they are in IAH, if they are there. (Maybe next to the kids room. )
I can't think of them in IAH either, but will check in a couple days
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Old May 25, 22, 5:50 pm
  #370  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
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Originally Posted by goodeats21 View Post
I am pretty surprised that none of the Polaris lounges have any type of phone booths or similar area for passengers to discretely take calls without disturbing overall lounge vibe. They are a standard in the new United Clubs, at least at the hub locations.
Seems odd for a product aimed at business travelers not to accommodate this need.
Several lounges have these, but people who have no issue talking loudly on their phone or facetime on speakerphone are either totally clueless or just don't care so they aren't going to going in the phone booth.

I'd go in the phone booth just to get away from the noise, but then it stars to feel claustrophobic. After all, I'm about to be boxed into a plane for several hours.
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Old May 28, 22, 2:43 pm
  #371  
 
Join Date: Apr 2009
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Originally Posted by kirkwoodj View Post
I can't think of them in IAH either, but will check in a couple days
Greetings from IAH PL, I do not find any phone room/booths.
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Old May 28, 22, 2:45 pm
  #372  
 
Join Date: Nov 2015
Posts: 698
Im at the EWR PL. they definitely have at least two phone booths

edit. Found two more
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Last edited by omaralt; May 28, 22 at 3:06 pm
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Old Jun 15, 22, 7:41 pm
  #373  
 
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.5MM, AA 2MM, EK, BA, SQ, CX, Marriot LT, Accor P
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Currently sitting in the EWR Polaris lounge and its been a real challenge to be positive tonight - I arrived at 4pm - put my name on the list for the restaurant and was seated at 5pm - multiple tables left lounge after not getting any food before their flight - and our food took an hour for a burger and salad - we tried the buffet but most food was empty while thenstaff huddled in the corners on their phones - I realize that finding good people is hard - but this was pathetic even for UA - they arent even trying any more!

When I entered I asked why I needed to show my passport after just clearing security and a green light-as a GS - she told me it was to make sure I didnt lose my passport in the 100 feet from security - what a joke lol.

The other major post Covid change - bar staff are actively soliciting tips - big ones too - its sad. I watched a bartender take a $20 form a woman who expected change for her two drinks - he grabbed the $20 and walked away.
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Old Jun 15, 22, 7:53 pm
  #374  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,651
Originally Posted by bmwe92fan View Post
Currently sitting in the EWR Polaris lounge and its been a real challenge to be positive tonight - I arrived at 4pm - put my name on the list for the restaurant and was seated at 5pm - multiple tables left lounge after not getting any food before their flight - and our food took an hour for a burger and salad - we tried the buffet but most food was empty while thenstaff huddled in the corners on their phones - I realize that finding good people is hard - but this was pathetic even for UA - they arent even trying any more!

When I entered I asked why I needed to show my passport after just clearing security and a green light-as a GS - she told me it was to make sure I didnt lose my passport in the 100 feet from security - what a joke lol.

The other major post Covid change - bar staff are actively soliciting tips - big ones too - its sad. I watched a bartender take a $20 form a woman who expected change for her two drinks - he grabbed the $20 and walked away.
I think this is something that needs to be written up and sent in to United
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Old Jun 15, 22, 8:11 pm
  #375  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2MM/Lifetime UC, QFF Platinum, HH Diamond, HawaiianMiles
Posts: 7,677
Disgraceful
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