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EWR Polaris lounge -- Reviews, Experiences, Q&A, ..

Old Jun 3, 2018, 2:29 pm
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Last edit by: SPN Lifer
Access to Polaris lounges (source):


update 29 Sept 2017, effective 1 Oct, 2017

Departure: The airport you are leaving on an international J/F flight* from, i.e. EWR-ORD-NRT
Connecting: The airport to or from which you have a short-haul flight to connect to a longer flight, i.e. EWR-ORD-NRT or NRT-ORD-EWR
Arrival: The airport you arrive at after your long-haul flight, i.e. EWR-ORD-NRT

Hours- 4:30a - 10:45p

*Currently it appears that any departing international flight on an *A partner qualifies (except AC operated transborder flights ), but only United flights with the premium cabin class listed as 'Polaris Business' or 'Polaris First' will qualify for entrance after arriving off a United Polaris flight.
UA premium cabin flights not marketed as Polaris, such as Domestic First or International Business (Canada, Mexico, Caribbean ... ) are not eligible for Polaris lounge access.

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EWR Polaris lounge -- Reviews, Experiences, Q&A, ..

Old Dec 5, 2018, 5:07 pm
  #181  
 
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,052
Originally Posted by flybyFIRE
Anyone know if the lounge is open on Christmas Day??
Of course it's open on Christmas Day.
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physioprof is offline  
Old Dec 5, 2018, 6:02 pm
  #182  
 
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
I experienced the EWR Polaris Lounge for the first time in November. I did not really enjoy it. I like to sit near the windows (I always do that in the ORD Polaris Lounge). In that area near the windows, there was constant noise of dishes clattering (reminded me of the noise when that location was a UC). The employees were very loud. There was a weird loud humming noise coming from the air conditioner (or the heating system). The food was not so good. I don't know who is the designer who chose the furniture for the area near the windows. The little tables are so low that that would produce a lot of dropped food. When my wife complained to me about it, I told her that higher tables would cost more....... The redeeming factor is that, on November 21st, the Lounge was empty when we arrived so my wife and I had our lunch in the cubicles. However, the seating in the cubicles is OK if you are relaxing but not so OK if you are trying to eat. Had to sit on the edge.......again not to drop food.....
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Old Dec 6, 2018, 12:40 pm
  #183  
 
Join Date: Mar 2014
Location: SYD, CBR, BDL
Programs: UA 1K, VA Platinum
Posts: 1,188
EWR-LAX-SYD next week all in J on UA metal. But on separate tickets. Any issue just using the LAX-SYD boarding pass for EWR polaris lounge entry?
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Old Dec 6, 2018, 8:25 pm
  #184  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,627
Originally Posted by UAinAUS
EWR-LAX-SYD next week all in J on UA metal. But on separate tickets. Any issue just using the LAX-SYD boarding pass for EWR polaris lounge entry?
youll hafta tell us!
kirkwoodj is offline  
Old Dec 6, 2018, 8:35 pm
  #185  
 
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 8,932
Originally Posted by UAinAUS
EWR-LAX-SYD next week all in J on UA metal. But on separate tickets. Any issue just using the LAX-SYD boarding pass for EWR polaris lounge entry?
I had no issue when doing CDG-ORD-EWR last summer - 2 separate tickets, but used my CDG-ORD ticket to get into the ORD Polaris lounge and had zero problems.
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Old Dec 18, 2018, 2:46 am
  #186  
 
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,883
Just sharing my experience entering with an SQ21 (EWR-SIN 9:45am dep) boarding pass:

No issues on entry, and was told that there'd be a shuttle back to Terminal B where SQ departs. Had a nice breakfast with outstanding service. They even managed to get me something from the dessert menu. The shower attendant insisted on getting my booking confirmation number which was a first for me.

Unfortunately, when I got to the shuttle boarding point, I was told they "don't service Singapore", even after showing them my Terminal B boarding pass.

With only 50 mins before departure I had to run to the Airtrain and re-clear the painfully slow security at B.

Polaris lounge was a nice experience but with the VS Clubhouse being the alternative for SQ, I'm not sure it's worth the detour to C.
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Old Dec 18, 2018, 6:23 am
  #187  
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Originally Posted by SilverChris
Just sharing my experience entering with an SQ21 (EWR-SIN 9:45am dep) boarding pass:

No issues on entry, and was told that there'd be a shuttle back to Terminal B where SQ departs. Had a nice breakfast with outstanding service. They even managed to get me something from the dessert menu. The shower attendant insisted on getting my booking confirmation number which was a first for me.

Unfortunately, when I got to the shuttle boarding point, I was told they "don't service Singapore", even after showing them my Terminal B boarding pass.

With only 50 mins before departure I had to run to the Airtrain and re-clear the painfully slow security at B.

Polaris lounge was a nice experience but with the VS Clubhouse being the alternative for SQ, I'm not sure it's worth the detour to C.
Agreed. For a flight boarding around 9am in Terminal B, it's not worth the detour to the PL. The only scenario it may make sense is on very early morning arrivals into Terminal C (since you are already there) with onward connection to SIN. If EWR is your origin point on the day of the flight, it is most practical to go straight to Terminal B.
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Old Dec 18, 2018, 9:57 am
  #188  
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Join Date: Oct 1999
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Originally Posted by SilverChris
Just sharing my experience entering with an SQ21 (EWR-SIN 9:45am dep) boarding pass:

Unfortunately, when I got to the shuttle boarding point, I was told they "don't service Singapore", even after showing them my Terminal B boarding pass.

With only 50 mins before departure I had to run to the Airtrain and re-clear the painfully slow security at B.
No access to the B-shuttle is extremely short-sighted and should be changed! Please write into UA.
Glad you did make your flight!!!
cesco.g is offline  
Old Dec 18, 2018, 11:18 pm
  #189  
 
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,477
I've been through the EWR PL a few times. This past Saturday, while doing IAH-EWR-DEL, I figured I could catch the Texans-Jets game during the layover. Alas, no TV anywhere in the PL! I guess I hadn't noticed before and just assumed there would be one or two above the bar, as there are in the ORD PL. (One of the agents said they nearly had riots during the World Cup, which is not a surprise.) I guess the theory is that people can mostly stream live sporting events these days (and indeed, I was eventually able to stream the Texans-Jets game on my iPhone), but it's still a bit odd to have inconsistency among the PL's in the system. Perhaps the (very) long lag between the opening of ORD and the other PL's convinced the gurus that TVs were no longer a needed amenity.
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Last edited by st530; Dec 19, 2018 at 4:13 am Reason: grammar
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Old Dec 18, 2018, 11:31 pm
  #190  
 
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,228
Originally Posted by st530
Alas, no TV anywhere in the PL!
Interesting. Hadn't noticed this either.
I applaud this move, however.
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Old Jan 10, 2019, 6:26 pm
  #191  
 
Join Date: Aug 2000
Location: Victoria, BC, Canada
Posts: 55
I'm arriving at EWR in Polaris business from MXP and connecting to an AC flight to YVR. I was interested in trying out the Polaris Lounge while I'm there, but I'm a little confused as to how it works and have a couple of questions.

1. Can I go to the PL before clearing customs and immigration or do I have to clear customs first then go through security before proceeding to the lounge?
2. My AC flight leaves from Terminal A (concourse A1). After visiting the Polaris lounge, can I take an airside bus to Terminal A, and does it go to concourse A1? If it doesn't stop at concourse A1, am I correct in thinking that I would then need to exit the concourse where the bus stops and then go through security again to get to A1?

Thanks.
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Old Jan 10, 2019, 7:39 pm
  #192  
 
Join Date: Jul 2013
Location: CLE
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Posts: 263
Originally Posted by st530
I've been through the EWR PL a few times. This past Saturday, while doing IAH-EWR-DEL, I figured I could catch the Texans-Jets game during the layover. Alas, no TV anywhere in the PL! I guess I hadn't noticed before and just assumed there would be one or two above the bar, as there are in the ORD PL. (One of the agents said they nearly had riots during the World Cup, which is not a surprise.) I guess the theory is that people can mostly stream live sporting events these days (and indeed, I was eventually able to stream the Texans-Jets game on my iPhone), but it's still a bit odd to have inconsistency among the PL's in the system. Perhaps the (very) long lag between the opening of ORD and the other PL's convinced the gurus that TVs were no longer a needed amenity.
ORD has a few by the bar showing sports. I think it's necessary. You don't even notice them in other parts of the lounge.
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Old Jan 10, 2019, 8:02 pm
  #193  
 
Join Date: Aug 2015
Location: WAS/TYO
Programs: AA PPro, TP Gold, UA Silver, Bonvoy/Hilton Gold, Global Entry
Posts: 296
Originally Posted by garryoak
I'm arriving at EWR in Polaris business from MXP and connecting to an AC flight to YVR. I was interested in trying out the Polaris Lounge while I'm there, but I'm a little confused as to how it works and have a couple of questions.

1. Can I go to the PL before clearing customs and immigration or do I have to clear customs first then go through security before proceeding to the lounge?
2. My AC flight leaves from Terminal A (concourse A1). After visiting the Polaris lounge, can I take an airside bus to Terminal A, and does it go to concourse A1? If it doesn't stop at concourse A1, am I correct in thinking that I would then need to exit the concourse where the bus stops and then go through security again to get to A1?

Thanks.
1. You would need to clear customs and reclear security.
2. AFAIK, I don't think the AC concourse is accessible with the airside bus. You'd need to take the monorail, and clear security again.
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Old Jan 10, 2019, 8:43 pm
  #194  
 
Join Date: Aug 2000
Location: Victoria, BC, Canada
Posts: 55
Originally Posted by JMBResona
1. You would need to clear customs and reclear security.
2. AFAIK, I don't think the AC concourse is accessible with the airside bus. You'd need to take the monorail, and clear security again.
Thanks. That's kind of what I suspected. I have quite a long layover (4 hours) and I'm just trying to figure out if it is worth the hassle of going through security twice to use the Polaris Lounge. It sounds like it's much better than the AC lounge in Terminal A!
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Old Jan 11, 2019, 6:20 am
  #195  
 
Join Date: Jan 2010
Location: EWR, NJ
Programs: UA 2 MM, UA 1K
Posts: 663
Originally Posted by JMBResona
1. You would need to clear customs and reclear security.
2. AFAIK, I don't think the AC concourse is accessible with the airside bus. You'd need to take the monorail, and clear security again.

UA uses terminal A for some of their flights. There is a bus at gate C71. You can go to the Polaris lounge in C and take the bus over, all behind security. I have done this for a connection to YYZ. "Alternatively, a shuttle service connects Terminal A with Terminal C. You can board it close to gate A28 at Terminal A and close to gate C71 at Terminal C."
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