Jun 26, 2018, 8:03 pm
Last edit by: SPN Lifer
United Polaris Lounge at George Bush Intercontinental Airport
Facts & Highlights
Facts & Highlights
- 191 seats
- 324 power outlets and 264 USB ports
- 2 private daybeds outfitted with Saks Fifth Avenue bedding
- 6 luxurious shower suites, featuring rainfall showers and Soho House & Co's Cowshed Spa products
- Personal valet services, including steaming garments
- A private dining area with table service for up to 28 guests
- 11 pieces of contemporary art
in Terminal E, this exclusive 12,528-square-foot lounge features an array of plush seating, Texas and South American-inspired cuisine, shower suites and stunning views of taxiing planes.
…. The lounge is open this summer from 5:30 a.m. to 10 p.m.
…. The lounge is open this summer from 5:30 a.m. to 10 p.m.
update 29 Sept 2017, effective 1 Oct 2017
Trans-border flights (Canada, Mexico, ..) for UA and partner flights do not qualify
Departure: The airport you are leaving on an international J/F flight* from, i.e. SFO-TPE
Connecting: The airport to or from which you have a short-haul flight to connect to a longer flight, i.e. LAX-SFO-NRT or NRT-SFO-LAX
Arrival: The airport you arrive at after your long-haul flight, i.e. NRT-IAH-MSY
Hours - …. The lounge is open this summer from 5:30 a.m. to 10 p.m.
Related Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
EWR Polaris lounge -- Reviews, Experiences, Q&A, ...
IAD Polaris lounge -- Reviews, Experiences, Q&A, ...
ORD Polaris lounge -- Reviews, Experiences, Q&A, ...
SFO Polaris Lounge -- Reviews, Experiences, Q&A, ...
LAX Polaris Lounge -- Reviews, Experiences, Q&A, ...
Consolidated "Polaris Lounge Access Questions" Thread
IAH Polaris lounge (E11/12 - top fl) -- Reviews, Experiences, Q&A, ...
Aug 5, 2018, 4:50 pm
#121
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,018
I don't have the answer, but perhaps someone would know...if BR/CA paid UA enough, would they keep the lounge open until that time? I have no idea what other lounges are ordinarily used for their flyers at IAH, but just curious if that is a consideration at all. It seems like there was certainly some amount of cooperation at the SFO Polaris club...
Aug 5, 2018, 5:01 pm
#122
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
I don't have the answer, but perhaps someone would know...if BR/CA paid UA enough, would they keep the lounge open until that time? I have no idea what other lounges are ordinarily used for their flyers at IAH, but just curious if that is a consideration at all. It seems like there was certainly some amount of cooperation at the SFO Polaris club...
No brainer would definitely use the Polaris lounge when I fly out NH.
Aug 8, 2018, 3:36 pm
#124
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Aug 22, 2018, 10:38 am
#125
Join Date: Nov 2017
Programs: United Mileage Plus
Posts: 6
I wasn't sure how to tell specifically from the flight list, but are there any Polaris flights out of IAH that have the new Polaris seats (hard product)?
I took the EWR>TLV Polaris flight which was pretty great, service included. My return EWR>IAH flight was delayed 6 hours, so I got to spend 6 hours in the EWR Polaris Lounge!
I have another Polaris return flight from FCO to IAD, which will permit me access to IAH's Polaris Lounge, so I'm looking forward to seeing what this lounge is like.
I took the EWR>TLV Polaris flight which was pretty great, service included. My return EWR>IAH flight was delayed 6 hours, so I got to spend 6 hours in the EWR Polaris Lounge!
I have another Polaris return flight from FCO to IAD, which will permit me access to IAH's Polaris Lounge, so I'm looking forward to seeing what this lounge is like.
Aug 22, 2018, 11:12 am
#126
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
I wasn't sure how to tell specifically from the flight list, but are there any Polaris flights out of IAH that have the new Polaris seats (hard product)?
I took the EWR>TLV Polaris flight which was pretty great, service included. My return EWR>IAH flight was delayed 6 hours, so I got to spend 6 hours in the EWR Polaris Lounge!
I have another Polaris return flight from FCO to IAD, which will permit me access to IAH's Polaris Lounge, so I'm looking forward to seeing what this lounge is like.
I took the EWR>TLV Polaris flight which was pretty great, service included. My return EWR>IAH flight was delayed 6 hours, so I got to spend 6 hours in the EWR Polaris Lounge!
I have another Polaris return flight from FCO to IAD, which will permit me access to IAH's Polaris Lounge, so I'm looking forward to seeing what this lounge is like.
Oct 20, 2018, 9:46 pm
#128
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
The renovation of the old UC space looks great. I can't see anything resembling the old top floor of the UC.
Best lounge at IAH for sure. Better than Centurion.
Enjoyed my visit and sit-down service except for an obnoxiously loud group of 6 people drinking like there's no tomorrow.
Best lounge at IAH for sure. Better than Centurion.
Enjoyed my visit and sit-down service except for an obnoxiously loud group of 6 people drinking like there's no tomorrow.
Nov 17, 2018, 10:38 am
#129
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
I visited this lounge a couple of days ago, while waiting for my Sydney flight. After visiting the ORD Polaris club, this visit was a disappointment.
I decided to grab a bite to eat, and while they were not very busy, it took a while to get acknowledged. I ordered a Bloody Mary, as well as a burger, a soup, and a shrimp dish. When the soup arrived, I asked for my Bloody Mary, and the waitress said she was going to check on it. When the shrimp dish came, I asked for my Bloody Mary (again), and the waitress said she was going to check. She never came back. When my main dish arrived, I asked for some mayo, as well as for my Bloody. The waitress said she was going to bring those two items to me immediately, but again... nothing happened. I asked another waitress for my Bloody and for some mayo, and I finally got both items when I was just about done with the food.
Afterwards, I went to the customer service desk and said I had a question about a future reservation. The employee asked what airline status I said, and told me to call the 1K desk. She said management had told them they can only help out with same-day reservation.
Overall, this lounge was a let-down.
I decided to grab a bite to eat, and while they were not very busy, it took a while to get acknowledged. I ordered a Bloody Mary, as well as a burger, a soup, and a shrimp dish. When the soup arrived, I asked for my Bloody Mary, and the waitress said she was going to check on it. When the shrimp dish came, I asked for my Bloody Mary (again), and the waitress said she was going to check. She never came back. When my main dish arrived, I asked for some mayo, as well as for my Bloody. The waitress said she was going to bring those two items to me immediately, but again... nothing happened. I asked another waitress for my Bloody and for some mayo, and I finally got both items when I was just about done with the food.
Afterwards, I went to the customer service desk and said I had a question about a future reservation. The employee asked what airline status I said, and told me to call the 1K desk. She said management had told them they can only help out with same-day reservation.
Overall, this lounge was a let-down.
Nov 17, 2018, 10:40 am
#130
Join Date: Apr 2007
Location: USA
Programs: 1K 1MM; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,465
That’s a disappointment on the bad service for sure.
On the “same day reservation only” issue, that’s been the case for years. I’ve asked probably once a year or so at various clubs and it’s always met with that reply.
On the “same day reservation only” issue, that’s been the case for years. I’ve asked probably once a year or so at various clubs and it’s always met with that reply.
Nov 17, 2018, 11:04 am
#131
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
I thought one of the benefits of the Polaris club was that they would be able to help with future reservations. I could have been wrong about that, or misread it somewhere.
Nov 17, 2018, 11:26 am
#132
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,034
it has been 'same day' for a while. If you find a willing agent and a simple request ... that can work. Anything that is more complicated than a seat change for a future flight ... no longer an option.
Nov 21, 2018, 11:41 am
#134
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,505
Unchanged from day 1. Hot items: Brazilian empanadas; Argentine beef stew; chipotle mac and cheese; Brussels sprouts; pulled pork and chicken sliders. Cold items: salad items, cheeses, soba noodle, variety of desserts including dulce de leche rice pudding, I'm probably missing an item or two.
Nov 21, 2018, 6:20 pm
#135
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,218
I personally found the selection of buffet items at IAH Polaris lounge far superior to the buffet selection of the SFO Polaris lounge, however, I prefer the privacy of the downstairs area of the SFO Polaris lounge as I found it difficult to find a quiet area in the IAH Polaris lounge.