Jul 14, 2018, 10:24 pm
Last edit by: SFO777
How to get the old layout back
- Delete the cookie named: newHP
- Go directly to https://www.united.com/ual/en/us/
- Enjoy it while it lasts
United Airlines' Redesigned Homepage Takes Off
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
- A more contemporary, user-friendly design
- Content personalized based on customer's MileagePlus status as well as upcoming, current and previous trips
- A new display that is fully responsive for optimal viewing on desktop and mobile devices
- A travel inspiration integration section that allows customers to explore curated content from different destinations United serves will be available later this year
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
https://www.united.com/ual/en/ca/
New (beta.)united.com layout -now standard site ("Classic View" returns) [2018]
Oct 18, 2018, 9:35 am
#406
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Man, this website is idiotic.
Now none of my flight activity is showing:
How do other beta testers feel?
David
Now none of my flight activity is showing:
David
Oct 18, 2018, 9:58 am
#407
Join Date: Jun 2011
Posts: 129
It also isn't showing award redeposits.
Like most of this airline's technology-related "enhancements," the new "My Account" page is total garbage. I particularly enjoy how I see "General Member" for a while until whatever bloated, amateurish code they wrote changes it to "Premier 1K Member."
Like most of this airline's technology-related "enhancements," the new "My Account" page is total garbage. I particularly enjoy how I see "General Member" for a while until whatever bloated, amateurish code they wrote changes it to "Premier 1K Member."
Oct 18, 2018, 10:26 am
#408
Join Date: Feb 2005
Location: Portland OR & Bangkok
Programs: United GS, Marriott Ambassador
Posts: 662
Oct 18, 2018, 11:10 am
#409
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 641
If you go look at their corporate jobs page, there are a lot of openings for senior IT people, so that might go some way towards explaining this semi-functional train wreck of a page redesign...
Oct 18, 2018, 12:46 pm
#410
Join Date: Aug 2018
Location: STL
Programs: UA Plat
Posts: 72
Same issue here and also have had issues since 2016 seeing MP statements. Didn't used to care because I could just export the detail. Was working yesterday so at least I am ~sort of current
Oct 21, 2018, 12:04 am
#411
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,502
Oct 22, 2018, 10:03 am
#412
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
This is still happening. Am I the only one seeing this? When I search for international upgrades with miles and copay, I get two columns - the economy fare, and the economy fare plus co-pay and miles, with the little yellow, red and green balloons (well, darn few green balloons) - but the third column that would show the plain business class fare has dropped off.
Oct 22, 2018, 10:24 am
#413
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Oct 22, 2018, 10:27 am
#414
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 641
Oct 29, 2018, 11:46 am
#415
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
The reservation page is serving up the classic view for me now.
Yay ^
Yay ^
Nov 15, 2018, 9:39 am
#416
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 641
Classic View is gone! (At least for me) And without fixing the many bugs and annoyances that made me use it in the first place 
My guess? Complaints dropped because people were using classic view, and they mistook that for things being fixed. I guess it's back to leaving negative website feedback every time it takes me multiple extra clicks to do something simple...
My guess? Complaints dropped because people were using classic view, and they mistook that for things being fixed. I guess it's back to leaving negative website feedback every time it takes me multiple extra clicks to do something simple...
Nov 15, 2018, 9:49 am
#417
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Classic View is gone! (At least for me) And without fixing the many bugs and annoyances that made me use it in the first place
My guess? Complaints dropped because people were using classic view, and they mistook that for things being fixed. I guess it's back to leaving negative website feedback every time it takes me multiple extra clicks to do something simple...
My guess? Complaints dropped because people were using classic view, and they mistook that for things being fixed. I guess it's back to leaving negative website feedback every time it takes me multiple extra clicks to do something simple...
Nov 17, 2018, 7:45 am
#418
Join Date: Aug 2017
Location: ORD
Programs: UA 1K
Posts: 25
No access to the better Classic view.
I just submitted feedback to bring it back since the new view is terrible.
I just submitted feedback to bring it back since the new view is terrible.
Nov 27, 2018, 5:33 am
#419
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,617
Classic View, how I loved you, and now you're gone....a last vestige of PMCO. I hate the new website look and feel. Up to a couple of days ago, no problem...I just switched to Classic. Now it's gone for good, I assume. And what's worse, for some reason, the new site takes it time until it presents the "Sign In" option at the top of the page.
