Jul 14, 2018, 10:24 pm
Last edit by: SFO777
How to get the old layout back
- Delete the cookie named: newHP
- Go directly to https://www.united.com/ual/en/us/
- Enjoy it while it lasts
United Airlines' Redesigned Homepage Takes Off
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
- A more contemporary, user-friendly design
- Content personalized based on customer's MileagePlus status as well as upcoming, current and previous trips
- A new display that is fully responsive for optimal viewing on desktop and mobile devices
- A travel inspiration integration section that allows customers to explore curated content from different destinations United serves will be available later this year
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
https://www.united.com/ual/en/ca/
New (beta.)united.com layout -now standard site ("Classic View" returns) [2018]
Aug 9, 2018, 3:42 am
#286
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
Anyone manage to make a reservation with a given fare class? It won't even price a ticket in Y. Says there are no available flights.
Aug 9, 2018, 9:26 am
#287
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 637
I'm developing an irrational hatred of the icons at the top of the new trip management page (change your seat, etc). They're so bad. They would have been bad in the 80s.
Seriously, compare which of these looks better
OR
Last edited by l etoile; Aug 9, 2018 at 10:57 am Reason: removed misquote
Aug 9, 2018, 9:38 am
#288
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
UA's look way better. Bad analogy. Still, they don't look good and they are GIGANTIC. Why?
Last edited by l etoile; Aug 9, 2018 at 10:58 am Reason: Edited quote
Aug 9, 2018, 9:52 am
#289
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,337
I still can't believe how long it took Apple to color the Mac icons...
Aug 9, 2018, 10:40 am
#290
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,423
They don't look Gigantic on a tablet or a phone.
As I understand it the mobile.ual.com is gone or going away, they want to standardize. Apparently to an inferior version standardly poor across all devices.
Aug 9, 2018, 10:46 am
#291
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 867
Really hate the new layout. Things are harder to find, the site does not remember the last search. Thanks for wiki, I am back to the old site (while it lasts).
Aug 9, 2018, 12:02 pm
#292
Join Date: Jul 2014
Location: Rowley, MA / Edgartown, MA / Christiansted, St. Croix (USVI)
Programs: UA LT GS/4.96MM, Marriott LT Titanium, IHG Platinum, Global Entry, TSA Pre✓, Korea SeS, APEC
Posts: 579
Ugg, this new GUI is awful. Plus some of the basic features simply don't work, at least on Safari. I go to My Trips and nothing but a spinning arrow. How is it possible that a company as large and dependent in IT as United can allow this to happen. There are no possible excuses, someone senior needs to be fired. This is a leadership problem.
Aug 9, 2018, 12:43 pm
#293
Join Date: Dec 2015
Programs: UA 1K
Posts: 90
When I click on the tab that says 2 trips, should I see those trips?
Aug 9, 2018, 4:58 pm
#296
Join Date: Sep 2008
Programs: UA 1K, Marriott Gold, Hilton Gold, Starwood Gold
Posts: 951
Is it possible to access the old website? Find the new one difficult to read.
Aug 9, 2018, 5:24 pm
#297
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,423
Aug 9, 2018, 8:36 pm
#298
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,115
Aug 10, 2018, 1:16 am
#299
Join Date: Jun 2017
Location: Melbourne MEL Calgary YYC
Programs: UA1K, QF Plat, *A & Marriot Gold, OW Emerald, Hyatt Hertz PC CanPass Nexus APEC Global Entry
Posts: 468
Honestly it has several problems, so instead of getting frustrated I call the 1K desk and start with “I was on the web trying to.....” the last 2 calls my helpers told me that they get more calls now than ever for the simplest tasks that the web is not able to complete
so either fix the web or get more phone lines!
Bring your broom, it’s a mess!
so either fix the web or get more phone lines!
Bring your broom, it’s a mess!
Aug 10, 2018, 7:33 am
#300
Join Date: Sep 2008
Programs: UA 1K, Marriott Gold, Hilton Gold, Starwood Gold
Posts: 951
I followed the steps in Wiki in new site thread, but still got new site.
Anyone else found a way?
