Jul 14, 2018, 10:24 pm
Last edit by: SFO777
How to get the old layout back
- Delete the cookie named: newHP
- Go directly to https://www.united.com/ual/en/us/
- Enjoy it while it lasts
United Airlines' Redesigned Homepage Takes Off
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
- A more contemporary, user-friendly design
- Content personalized based on customer's MileagePlus status as well as upcoming, current and previous trips
- A new display that is fully responsive for optimal viewing on desktop and mobile devices
- A travel inspiration integration section that allows customers to explore curated content from different destinations United serves will be available later this year
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
https://www.united.com/ual/en/ca/
New (beta.)united.com layout -now standard site ("Classic View" returns) [2018]
Jul 25, 2018, 9:29 am
#151
Join Date: Feb 2010
Location: SJC, SFO, MRY
Programs: Southwest ALP, United 2MM Lifetime Platinum, HH Diamond, Marriott Lifetime Platinum
Posts: 142
Thanks for confirming it wasn't just me! Site won't accept my password on Chrome.
Jul 25, 2018, 9:47 am
#152
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
This having to scroll down on websites to see anything useful is the cool new trend generally. You see it everywhere. I wonder why web designers think it is a good idea (though I think the answer has nothing to do with good design and everything to do with because that is the way everyone else is doing it).
Jul 25, 2018, 9:51 am
#153
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
Is anyone else getting "Please contact Mileage plus service center for assistance with your account"? I can still log in via the iPhone App...
Jul 25, 2018, 10:38 am
#154
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,405
Jul 25, 2018, 11:11 am
#155
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
This having to scroll down on websites to see anything useful is the cool new trend generally. You see it everywhere. I wonder why web designers think it is a good idea (though I think the answer has nothing to do with good design and everything to do with because that is the way everyone else is doing it).
The pages and fonts also display at huge sizes, but fortunately Ctrl-minus sign can fix that.
Jul 25, 2018, 12:07 pm
#156
Join Date: May 2006
Posts: 158
Same issue with trying to access my account via Chrome. Clearing cookies fixed things.
Jul 26, 2018, 9:41 am
#157
Join Date: May 2006
Posts: 158
Anyone else having the login issue pop up repeatedly? Basically, every time I log out (or am timed out) I'm unable to get back in without clearing the cookies and re authenticating my browser using the security questions.
Jul 26, 2018, 9:46 am
#158
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
Pretty much everything is an issue right now, every time. On the website and the app.
Jul 26, 2018, 10:42 am
#159
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
New Advisory Page Appears Prior to Reservation Details
A new advisory page appeared when I clicked on a booked reservation...
Trip to Rome
Important information about your trip
Your upcoming trip requires travel documentation such as passports and/or visas. Use this tool to determine which documents you’ll need.
Learn more about international travel here.
Important information about your trip
Your upcoming trip requires travel documentation such as passports and/or visas. Use this tool to determine which documents you’ll need.
Learn more about international travel here.
Jul 26, 2018, 11:19 am
#160
Join Date: Jan 2017
Location: EWR, GVA
Programs: UA Gold
Posts: 78
this new united website is terrible.. it is so slow and nothing is loading.. i have to refresh just get it to barely work.. sucks!
Jul 26, 2018, 12:12 pm
#162
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
Another tablet influenced website downgrade. I'd love to know what UI Design Idiot thinks that increasing the amount of white space and reducing the amount of information on a screen is good? Looking at a reservation from the old site, on my 1920x1080 monitor would show 4 segments and most of the additional information in a single screen. Now it takes up more than 3 screens worth of data to see the same information. Lots of scrolling up/down to view it all. I hate to see what it looks like if I print it out.
On another issue, the DW and I are on the same PNR for an itinerary next months. The PQM totals for the flights are different for each of us. I get 5,576 and she gets 5,342 PQMs, a difference of 244, never seen that one before.
All I can say is Blech!
On another issue, the DW and I are on the same PNR for an itinerary next months. The PQM totals for the flights are different for each of us. I get 5,576 and she gets 5,342 PQMs, a difference of 244, never seen that one before.
All I can say is Blech!
Jul 26, 2018, 12:22 pm
#163
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,405
Does she have status? Only Premier members get the 500 PQM minimum per leg.
Jul 26, 2018, 12:54 pm
#164
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
Jul 26, 2018, 1:22 pm
#165
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,656
Personal PC still on the old website, I guess I'm lucky.
Work PC is new, and I still hate it.
Work PC is new, and I still hate it.