Jul 14, 2018, 10:24 pm
Last edit by: SFO777
How to get the old layout back
- Delete the cookie named: newHP
- Go directly to https://www.united.com/ual/en/us/
- Enjoy it while it lasts
United Airlines' Redesigned Homepage Takes Off
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
- A more contemporary, user-friendly design
- Content personalized based on customer's MileagePlus status as well as upcoming, current and previous trips
- A new display that is fully responsive for optimal viewing on desktop and mobile devices
- A travel inspiration integration section that allows customers to explore curated content from different destinations United serves will be available later this year
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
https://www.united.com/ual/en/ca/
New (beta.)united.com layout -now standard site ("Classic View" returns) [2018]
May 3, 2018, 7:59 am
#31
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
Looks like an update to make it easier for the 1-2x a year flier to get started more quickly - Kirby's half the revenue from the 1x a year fliers. Lessons from that and Allegiant on the upsell / package.
As long as they don't remove features for advanced users fine with me.
As long as they don't remove features for advanced users fine with me.
May 3, 2018, 8:04 am
#32
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,322
Lipstick...pig...
May 3, 2018, 8:14 am
#33
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Pretty good, but when are they going to change the reservations pages and the graphics that still look like 1999
May 3, 2018, 9:47 am
#34
Join Date: Apr 2009
Location: SoCal
Programs: UA Plat, National Exec Elite
Posts: 833
May 3, 2018, 10:20 am
#35
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
United was awesome in that you didn't have to validate the airport code you entered. It throws an error if you screw up. That's perfect. 99% of the time I enter the right code without fat-fingering. For the 1% I'm wrong I'll take an error message. For the hundreds of searches I do a month I'm not going to be forced to select the airport I want to use before moving to the next step.
They are breaking something that's not broken.
-RM
May 3, 2018, 10:35 am
#36
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
May 3, 2018, 1:42 pm
#37
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 6,912
apparently all websites MUST move to material design eventually.
May 4, 2018, 9:20 am
#38
Join Date: Feb 2009
Location: CLE
Programs: UA 1K MM, DL Plat
Posts: 982
Ugh. Got fed the new Beta site, and the survey, for the first time today. I know it's the current trend in design, but I truly hope we're reaching peak "information scarcity". Every update like this just removes more information from the page, buries controls into more clicks, and replaces utilities with HD graphics and advertising. I feel like we're converging on the point that Sci-Fi author Neil Stephenson wrote about in "The Diamond Age" -- soon, there won't even be words on the page, just "mediaglyphs" that any toddler could click on to use the site... 
But, seriously, this is now harder to use. Even the prior update, with the "tiles" showed you more valuable information. You had your account summary in one block. Upcoming flights in another. Links to all major features of the site handily available on the page, without scrolling. Now, we have the "big and easy" version where you have to swap tabs to see anything. If you click on your account info, you only get a narrow sidebar, and yet they still grey-out the entire page, so you have to click again to do anything else. "My trips" are now giant tiles instead of a list of upcoming trips, so you can't really see anything other than the next upcoming one.
If the goal was to "dumb down" the site, well... congratulations. They've succeeded. *sigh*
But, seriously, this is now harder to use. Even the prior update, with the "tiles" showed you more valuable information. You had your account summary in one block. Upcoming flights in another. Links to all major features of the site handily available on the page, without scrolling. Now, we have the "big and easy" version where you have to swap tabs to see anything. If you click on your account info, you only get a narrow sidebar, and yet they still grey-out the entire page, so you have to click again to do anything else. "My trips" are now giant tiles instead of a list of upcoming trips, so you can't really see anything other than the next upcoming one.
If the goal was to "dumb down" the site, well... congratulations. They've succeeded. *sigh*
May 4, 2018, 10:50 am
#39
Join Date: Jul 2009
Location: WAS
Programs: UA Silver, Marriott Gold, IHG Silver, Hilton Silver, Hertz PC, National Exec Elite, Avis PC
Posts: 1,290
I have "preview.united.com" subscription turned on in my profile but never got an email about this. This update, like last time, only seems to apply to top level pages, and once you get into something it is still basically the old Continental.
May 4, 2018, 11:01 am
#40
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Same for me as it's only a new home page but everything else is the same-old same-old
May 4, 2018, 4:00 pm
#42
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
So long as they keep the legacy (what is it, about fifteen years old now?) continental.com manage reservations list page the same, I'm a happy camper.
May 4, 2018, 5:09 pm
#43
Join Date: Mar 2018
Posts: 26
The more I play with it the more I like the non-Beta version.
May 14, 2018, 12:08 pm
#44
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,020
New home page (beta)
https://beta.united.com/
I already don't like it. Best thing about current page is quickness to view seats on upcoming flights. Edit - I guess it's about same...
Saved searches are gone?
I already don't like it. Best thing about current page is quickness to view seats on upcoming flights. Edit - I guess it's about same...
Saved searches are gone?
Last edited by IAH-OIL-TRASH; May 14, 2018 at 12:25 pm
May 14, 2018, 12:14 pm
#45
Join Date: Dec 2008
Location: PEK, AUS, WAS, HKG
Programs: CX Gold
Posts: 1,122