Jul 14, 2018, 10:24 pm
Last edit by: SFO777
How to get the old layout back
- Delete the cookie named: newHP
- Go directly to https://www.united.com/ual/en/us/
- Enjoy it while it lasts
United Airlines' Redesigned Homepage Takes Off
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
- A more contemporary, user-friendly design
- Content personalized based on customer's MileagePlus status as well as upcoming, current and previous trips
- A new display that is fully responsive for optimal viewing on desktop and mobile devices
- A travel inspiration integration section that allows customers to explore curated content from different destinations United serves will be available later this year
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
https://www.united.com/ual/en/ca/
New (beta.)united.com layout -now standard site ("Classic View" returns) [2018]
May 2, 2018, 7:00 pm
#16
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I had no problem searching for a one way booking on the beta site. There is a radio button you click to mark the search as one way and the return date field disappears.
May 2, 2018, 7:25 pm
#17
Join Date: Jul 2017
Location: Outside of Cleveland Ohio
Programs: UA *G. DL ̶G̶O̶L̶D̶ Member, Hilton/SPG Gold, Hertz PC
Posts: 362
Would be nice for UA to spend the energy fixing the back end and booking engine rather than fiddling with the font and graphics on the landing page.
May 2, 2018, 7:46 pm
#18
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,119
My initial thought was, "Worse." Then I tried to use the booking engine... and yeah, definitely worse. The "all search options" link adds an "award travel" and "nonstop" checkbox--great "extra" options, United.
Where are the fare code restrictions, upgrade options, etc.?!
May 2, 2018, 7:47 pm
#19
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,002
This.
My initial thought was, "Worse." Then I tried to use the booking engine... and yeah, definitely worse. The "all search options" link adds an "award travel" and "nonstop" checkbox--great "extra" options, United. Where are the fare code restrictions, upgrade options, etc.?!
My initial thought was, "Worse." Then I tried to use the booking engine... and yeah, definitely worse. The "all search options" link adds an "award travel" and "nonstop" checkbox--great "extra" options, United.
Where are the fare code restrictions, upgrade options, etc.?!
May 2, 2018, 8:19 pm
#20
Join Date: Nov 2005
Location: DTW and ORD
Posts: 667
This.
My initial thought was, "Worse." Then I tried to use the booking engine... and yeah, definitely worse. The "all search options" link adds an "award travel" and "nonstop" checkbox--great "extra" options, United. Where are the fare code restrictions, upgrade options, etc.?!
My initial thought was, "Worse." Then I tried to use the booking engine... and yeah, definitely worse. The "all search options" link adds an "award travel" and "nonstop" checkbox--great "extra" options, United.
Where are the fare code restrictions, upgrade options, etc.?!
May 2, 2018, 8:48 pm
#22
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,404
Tabbing from the "From" field never reaches "To" (if the suggestion box loads). How do you search for anything? Use the mouse??? 
May 2, 2018, 8:55 pm
#23
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,717
May 2, 2018, 9:08 pm
#24
Join Date: Aug 2006
Location: ORD
Posts: 435
I don't understand how United chooses to allocate its information technology budget.
May 2, 2018, 9:47 pm
#25
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,166
Some of the backgrounds could be on a hotel site. Obviously they won’t want to show glossy zooms of a 10-across knee crusher in Y on the 777s, but nothing to do with flight whatsoever is odd.
seems like they want to compete with travel portals and feature hotel and car and package bookings rather than pure flights
this would have been good for PMUA when it owned Westin and Hertz (and Hilton???)
seems like they want to compete with travel portals and feature hotel and car and package bookings rather than pure flights
this would have been good for PMUA when it owned Westin and Hertz (and Hilton???)
May 2, 2018, 9:48 pm
#26
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,166
May 2, 2018, 10:36 pm
#27
Original Poster
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
May 2, 2018, 11:18 pm
#28
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,341
In my first click this is already a fail and I will not use it.
Enter the "From" city and click tab. Tab simply takes you between your entry, the airport(s) that come up based on your entry and the "X" to close the airports list. It doesn't take you to the "To" city as it is supposed to and as it does on the existing website. I am a total keyboard user and will only use the mouse sparingly. This beta site can't even let me enter a simple search so I will not use it.
-RM
Enter the "From" city and click tab. Tab simply takes you between your entry, the airport(s) that come up based on your entry and the "X" to close the airports list. It doesn't take you to the "To" city as it is supposed to and as it does on the existing website. I am a total keyboard user and will only use the mouse sparingly. This beta site can't even let me enter a simple search so I will not use it.
-RM
May 3, 2018, 12:32 am
#29
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,821
....
Enter the "From" city and click tab. Tab simply takes you between your entry, the airport(s) that come up based on your entry and the "X" to close the airports list. It doesn't take you to the "To" city as it is supposed to and as it does on the existing website. ....
Enter the "From" city and click tab. Tab simply takes you between your entry, the airport(s) that come up based on your entry and the "X" to close the airports list. It doesn't take you to the "To" city as it is supposed to and as it does on the existing website. ....
May 3, 2018, 6:44 am
#30
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Looks like an update to make it easier for the 1-2x a year flier to get started more quickly - Kirby's half the revenue from the 1x a year fliers. Lessons from that and Allegiant on the upsell / package.
As long as they don't remove features for advanced users fine with me.
As long as they don't remove features for advanced users fine with me.