Jul 14, 2018, 10:24 pm
Last edit by: SFO777
How to get the old layout back
- Delete the cookie named: newHP
- Go directly to https://www.united.com/ual/en/us/
- Enjoy it while it lasts
United Airlines' Redesigned Homepage Takes Off
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
- A more contemporary, user-friendly design
- Content personalized based on customer's MileagePlus status as well as upcoming, current and previous trips
- A new display that is fully responsive for optimal viewing on desktop and mobile devices
- A travel inspiration integration section that allows customers to explore curated content from different destinations United serves will be available later this year
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
https://www.united.com/ual/en/ca/
New (beta.)united.com layout -now standard site ("Classic View" returns) [2018]
Jul 26, 2018, 1:55 pm
#166
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,256
At least the wacky award options are still there, bless United's heart. I was just offered VPS-IAH-OMA-ORD-CDG as the only Paris economy saver option on a given day. (VPS-IAH-IND-YYZ-CDG is pricing out at 70K one way for cattle class on that same day)
Jul 26, 2018, 3:10 pm
#167
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Not live for me until today. So, it may not be live for everyone yet.
What's up with United's ridiculous Space Invaders-era graphic?
https://www.united.com/en/US/manager...372000ac3a.gif
What's up with United's ridiculous Space Invaders-era graphic?
https://www.united.com/en/US/manager...372000ac3a.gif
Last edited by WineCountryUA; Jul 26, 2018 at 4:03 pm Reason: merging consecutive posts by same member
Jul 26, 2018, 3:38 pm
#168
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
What's up with United's ridiculous Space Invaders-era graphic?
https://www.united.com/en/US/manager...372000ac3a.gif
https://www.united.com/en/US/manager...372000ac3a.gif
Jul 27, 2018, 7:51 am
#169
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,263
Anyone getting a security error when trying to visit United.com?
In chrome, I get "NET::ERR_CERT_SYMANTEC_LEGACY" which means UA is using a no-longer trusted security certificate issued by Symantec or its subsidiaries (including GeoTrust, Thawte, and VeriSign)
In chrome, I get "NET::ERR_CERT_SYMANTEC_LEGACY" which means UA is using a no-longer trusted security certificate issued by Symantec or its subsidiaries (including GeoTrust, Thawte, and VeriSign)
Jul 27, 2018, 8:06 am
#170
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,415
Are the same people doing FT's website upgrades now?
Jul 27, 2018, 8:34 am
#171
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
Working fine for me, even in different browsers.
Jul 27, 2018, 8:57 am
#172
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Ugh I'm really not a fan. Whose brilliant idea was so much white space? I now have to scroll down to see simple information in reservations with just one segment.
But hey what really matters is trying to upsell me, right, United?
But hey what really matters is trying to upsell me, right, United?
Jul 27, 2018, 9:21 am
#173
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
David
Jul 27, 2018, 9:46 am
#174
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,263
Jul 27, 2018, 10:42 am
#175
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
Jul 27, 2018, 2:01 pm
#176
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
RNE, opining that a website is a tool that should look artful, not artwork that tools along.
Jul 27, 2018, 3:39 pm
#177
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,938
I booked an award reservation for my wife with my miles today. The confirmation email was never sent to my email account (only the "processing" email was sent). Also, the reservation did not appear on "my trips" list automatically. I manually added it later after I called 1K line. However, the reservation did appear on App of my wife's account (not on my App, either).
The other complaint is that it took several minutes to open an existing reservation. This is true for both Firefox and Sefari.
The other complaint is that it took several minutes to open an existing reservation. This is true for both Firefox and Sefari.
Jul 27, 2018, 4:59 pm
#178
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,900
Got it for the first time today. Why after I log in is everything grayed out until I close the login window in an unnecessary step? And, yes, scroll scroll scroll. At least I’m back in normal land once I hit the flight selection screen, for now.
Jul 27, 2018, 7:02 pm
#179
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,966
They finally fixed some of the horrendous login issues. At least now it is just ugly and clumsy ... I can work with that.
Jul 27, 2018, 11:17 pm
#180
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,763
As the discussion about how to see PQDs above $12K and after 1K (re-)qualification after the changes of the new United.com design has sprung up in three different threads, have consolidated the discussion into a single thread, https://www.flyertalk.com/forum/unit...ly-2017-a.html. Future PQD display posts will also be moved to the consoldiated thread.
WineCountryUA
UA coModerator
WineCountryUA
UA coModerator
