Signs you'll have a good service experience with UA
Feb 3, 2019, 8:18 pm
#39
Moderator: Hyatt; FlyerTalk Evangelist
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Having said that I also think there's room for that attitude and the main idea of this thread to coexist.
Feb 4, 2019, 7:10 am
#40
Original Poster
Join Date: Apr 2004
Location: CHI - LIS
Programs: UA GS
Posts: 452
OP here. By misrepresenting the topic of my post (“good service experience on UA” as “good flight”) the rabbi creates excellent fodder for a “star letter.”
Feb 4, 2019, 7:58 am
#41
Join Date: Jan 2019
Location: PHL | EWR
Programs: UA Platinum | Amex Platinum
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My encounters with good FA service have been varied, but overall positive. Many FAs tend to be frazzled too easily in things such as getting the door shut, so the PDB, FC overhead bin, coat taking, etc details sometimes go ignored..
But I've gained some perspective on an FA's job by noticing that complimenting them on what they do right goes a long way... Usually their expression is like it made their day! ^ But my MOST notable experience was on one recent flight which had a semi-rocky start and operations smoothed out after takeoff, and the crew seemed tired but still put on their best faces. After the meal service was over, I went to the galley and casually said to the purser "I just wanted to let you know what a great job you guys have been doing". She grabbed my hands in hers and said "you have no idea what it means for us to hear that. We had such rough flights prior, so we really needed to hear that. Thank you." You should have seen her face, she was genuinely overwhelmed with joy just hearing that..!
Have you complimented a FA today?? It seems to be a rather thankless job where the small details (as discussed on this thread) often go unnoticed, from what I've personally been hearing
But I've gained some perspective on an FA's job by noticing that complimenting them on what they do right goes a long way... Usually their expression is like it made their day! ^ But my MOST notable experience was on one recent flight which had a semi-rocky start and operations smoothed out after takeoff, and the crew seemed tired but still put on their best faces. After the meal service was over, I went to the galley and casually said to the purser "I just wanted to let you know what a great job you guys have been doing". She grabbed my hands in hers and said "you have no idea what it means for us to hear that. We had such rough flights prior, so we really needed to hear that. Thank you." You should have seen her face, she was genuinely overwhelmed with joy just hearing that..!
Have you complimented a FA today?? It seems to be a rather thankless job where the small details (as discussed on this thread) often go unnoticed, from what I've personally been hearing
Feb 4, 2019, 9:04 am
#42
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you are very correct. The two are not mutually exclusive. The op is 100% spot on. The topic just made me think about another perspective on this.
Feb 6, 2019, 1:01 am
#43
Join Date: Oct 2011
Programs: AC E50, UA 1K 108,678 miles 2014
Posts: 146
That’s what they do at every class of service when serving on SQ.
I think the above poster would be horrified.😉
Feb 6, 2019, 8:30 am
#44
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I’ve only found that requirement to work for wine, cheese and 1930/40s movies.
I keep the jacket when flying LAX/SFO. When flight attendants seem disappointed that I don’t want to hang my jacket, it’s always a good sign of things to come.
I keep the jacket when flying LAX/SFO. When flight attendants seem disappointed that I don’t want to hang my jacket, it’s always a good sign of things to come.
Last edited by WineCountryUA; Feb 6, 2019 at 8:11 pm Reason: merging consecutive posts by same member
Feb 6, 2019, 9:37 am
#45
Join Date: Feb 2010
Programs: UA 1K
Posts: 546
Based on a sample of N=1 (a recent UA2), the purser introducing herself to every J passenger and proactively offering pajamas and a mattress pad was a good sign. However, based on another N=1 sample (a recent UA28), the purser didn't introduce herself, but I still experienced great service in the A zone of the 789 (F/As actually walked through the aisles in between the two meal services and checked on passengers, refilled drinks, and offered hot bites).
Last edited by aindfan; Feb 6, 2019 at 4:15 pm
