UC agent: “We only help w/ same-day reservations.”
Apr 5, 2018, 9:19 pm
#31
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
Sorry, I regressed into a time-warp.......went back to my pre-merger days.
Nevertheless, never could understand how ALL CUSTOMER SERVICE agents are no longer trained to do the same thing, you know, like help people. Are not ticket counter agents, UC agents and Reservationists able to look at the same PNR, make changes or adjustments (regardless of what computer system (Aero/Shares?) they are using? All carpenters use the same tools or do some use just saws and others use only hammers ?
Last edited by FlyingNone; Apr 5, 2018 at 11:26 pm
Apr 6, 2018, 9:45 am
#32
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
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Sorry, I regressed into a time-warp.......went back to my pre-merger days. Nevertheless, never could understand how ALL CUSTOMER SERVICE agents are no longer trained to do the same thing, you know, like help people. Are not ticket counter agents, UC agents and Reservationists able to look at the same PNR, make changes or adjustments (regardless of what computer system (Aero/Shares?) they are using? All carpenters use the same tools or do some use just saws and others use only hammers ?
Sorry, I regressed into a time-warp.......went back to my pre-merger days.
Nevertheless, never could understand how ALL CUSTOMER SERVICE agents are no longer trained to do the same thing, you know, like help people. Are not ticket counter agents, UC agents and Reservationists able to look at the same PNR, make changes or adjustments (regardless of what computer system (Aero/Shares?) they are using? All carpenters use the same tools or do some use just saws and others use only hammers ?