Artpen100

I agree, the questions did not seem very refined, and I wonder whether they will properly interpret the answers. At least I think I made it clear I did strongly prefer LH and Centurion lounges.

By the way, as long as it was, you can leave and return to your place. Also, I got several fill in boxes. I think one regarding my last trip was “why didn’t you visit the United Club?” (Because the F&B are not very good so I went to the LH lounge.) It may depend on how you answer the questions.

mike2003242

There are some exceptions but the INTL carriers lounges are really not that much better! All the hype on here just to be let down.

UA_Flyer

Long is an understatement for this survey.

Whoever designed this survey probably have no idea of surveys are conducted with the minds of frequent business travelers.

The list of questions is longer than the stuff I fill out at the doctor’s office.

JBord

I agree with the comments about the odd questions in the survey. I wanted to be able to answer "Does not apply" to questions about take out food, bringing in food, burgers, etc.

But I thought it was odd they wanted comparisons to other *A lounges. It asked to think about the *A lounge you're most familiar with other than UA. For me, it's the LH Senator's Lounges, and IMO there isn't even a comparison. LH is less crowded, better food, better drinks, more comfortable, etc. I think the purpose of the survey was likely to justify changes to service (cost savings), but I have a hard time finding how they'll use survey responses to justify that if most people made the comparisons I did. Then I thought maybe the comparison was to eliminate UA clubs in airports where there are other *A lounges...

walkerci

If the US based United Clubs delivered the same level of food, drink, and service as at LHR, it would be worth buying a membership at current prices.

warrenw

I 100% agree. Funny though, LHR club is run by a contractor.

eng3

ofcourse it varies. I'd say most if not all INTL carries lounges are better. Very few are the same or worse. Maybe half are a little better and the other half I've visited are much much much better.

Reminds me the uncomfortable staff meetings we have at my company where we hear the managers interpret the employee survey results. They manage to turn every negative into a positive.

I didn't get this survey though

Boraxo

But none of it is free (unless I missed something) except at the lone Polaris lounge. I don't drink bud, box wine or generic so the free stuff is worthless to me.

HNLbasedFlyer

My opinion, the club is already pricey, seems like raising the price for higher end liquor or food just wouldn't be worth it - I find the free wines (they aren't in a box) to be fine

greenpau

mh3265a

I took the survey as well and it took quite a long time. I appreciated the detailed survey.

However, I was concerned with some of the verbiage in the survey. It seemed to indicate that UA was looking for rationale to charge for better food/service at UCs.

Boraxo

Concur, but I don't think I'd use the term "jewel" unless you mean costume jewelry.

I'd be fine with paid food/bev so long as the prices are reasonable and the product offerings are good. AA lounges (which admittedly I haven't visited for a while) offer some healthy food items that are as good or better than airport takeaway.

lincolnjkc

To me this turns into a bit of a slippery slope. I can justify expensing the club membership on the intangible/difficult to truly quantify ground of increased productivity while in transit [not to mention my general increased happiness/decreased stress with traveling for work] and the very tangible/easily quantified reduction in my F&B spend while enroute. I see the club benefit as an all-in arrangement.

If they start ala-carte-ing food and beverage to any significant extent ($2 for a coke, $5 for a cheese plate, etc.) the club looses a great deal of its appeal and justification--and then I, perhaps pessimistically, see it as only a matter of time before other core offerings go ala-carte (want WiFi? That will be $3 for 4 hours. Need travel assistance? $20, please)

Maybe I'm paranoid but UA seems to be in the "cut cut cut mode" again and the experience is (re)starting to suffer.

Boraxo

You have good reason to be paranoid. I did not intend to suggest UA should charge for the crap snacks that are currently offered, but rather to add premium items for sale. If everything goes to a la carte then honestly there is no reason for me to visit the club as I'd rather just sit at an airport bar. But as it stands now I have to leave the club to get a solid meal, which is a big minus (and why Polaris is so great at ORD).

greenpau

Thanks ... I needed that . Fair point, let's not get carried away ... I was envisioning the Claire's range or a handmade brooch from Etsy ... not Swarovski.