Hearing more of "No BoB Catered" on Short(er) flights
#16
Join Date: Apr 2016
Programs: UA 1K 1MM, AA Gold, Marriott Titanium, Hilton Diamond, Hyatt Discoverist
Posts: 687
I don't disagree with your observation, although like the pyjamas, it has prompted me to wonder why they don't just use a mileage chart to determine PJ provisioning or BoB / snacks. Mileage is the underlying variable in the stage length, so attempting to average the variance out of it and using that as the deciding factor is oddly opaque. But perhaps that's what they want.
#17
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,275
It is a rumor only at this point:
[Rumor] FA says "No catering on short flights" beginning April 1, 2018
#19
Join Date: Jun 2017
Location: SEA
Programs: UA Gold, DL GM, AS; Marriott and SPG Gold, Hyatt
Posts: 51
#20
The word "Snacks" at the bottom is underneath the "Snack Shop" header.
#21
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,230
I complained to 1KVoice about this back in January (after not having any snacks loaded on a YYZ-ORD flight). The flight is scheduled for longer than 90 minutes, so as per their published schedule it should have had snacks. Here was their reply:
I wrote back and sent them the link to their website where it said 90 minutes and NOT two hours. They wrote back and said they would investigate the discrepancy, but never got back to me. So perhaps the policy has been changed to a two hour flight minimum - they just haven't bothered to publicly announce it!
EDIT: I just checked and the page now does say 2 hours! https://www.united.com/web/en-US/con...my/dining.aspx . It definitely didn't say that when I flew in January!
Dear Toronto1970:
Thank you for contacting us.
I am sorry for the confusion regarding food on board. This is from our website: Choice Menu Snack Shop offers snacks and snackboxes for purchase throughout the day in United Economy on most United mainline and United Express flights with a scheduled flight time over two hours. Choice Menu Bistro on Board offers freshly prepared meals available for purchase in United Economy on most United mainline flights with a scheduled flight time over 3.5 hours departing before 8 p.m.
I hope this helps answer your question. We appreciate your loyalty as a Premier 1K and look forward to serving you again.
Thank you for contacting us.
I am sorry for the confusion regarding food on board. This is from our website: Choice Menu Snack Shop offers snacks and snackboxes for purchase throughout the day in United Economy on most United mainline and United Express flights with a scheduled flight time over two hours. Choice Menu Bistro on Board offers freshly prepared meals available for purchase in United Economy on most United mainline flights with a scheduled flight time over 3.5 hours departing before 8 p.m.
I hope this helps answer your question. We appreciate your loyalty as a Premier 1K and look forward to serving you again.
EDIT: I just checked and the page now does say 2 hours! https://www.united.com/web/en-US/con...my/dining.aspx . It definitely didn't say that when I flew in January!
#22
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,349
I complained to 1KVoice about this back in January (after not having any snacks loaded on a YYZ-ORD flight). The flight is scheduled for longer than 90 minutes, so as per their published schedule it should have had snacks. Here was their reply:
I wrote back and sent them the link to their website where it said 90 minutes and NOT two hours. They wrote back and said they would investigate the discrepancy, but never got back to me. So perhaps the policy has been changed to a two hour flight minimum - they just haven't bothered to publicly announce it!
EDIT: I just checked and the page now does say 2 hours! https://www.united.com/web/en-US/con...my/dining.aspx . It definitely didn't say that when I flew in January!
I wrote back and sent them the link to their website where it said 90 minutes and NOT two hours. They wrote back and said they would investigate the discrepancy, but never got back to me. So perhaps the policy has been changed to a two hour flight minimum - they just haven't bothered to publicly announce it!
EDIT: I just checked and the page now does say 2 hours! https://www.united.com/web/en-US/con...my/dining.aspx . It definitely didn't say that when I flew in January!