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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   Babyseat blocked recline (https://www.flyertalk.com/forum/united-airlines-mileageplus/1899463-babyseat-blocked-recline.html)

Kate Kilmer Mar 18, 18 9:23 pm

Babyseat blocked recline
 
Hello:

First, please know that I'm not complaining about a baby's safety - I am always for a baby's safety above everything else.
My question is this - I sat on a United flight and my seat was in front of a baby who was seated in a car seat. The seat was positioned so the baby faced the back of the plane.
Positioning the seat in this manner is often more safe for the baby - and so should absolutely be positioned this way.
Because of this positioning, my seat was unable to recline - not even a little bit.
I wrote to United after my flight and they said "they were only responsible for my travel, and that a reclining seat is not guaranteed."
As a gesture, they did return a portion of my frequent flyer miles.
However, my question is this - doesn't the cost of my ticket include the full use of my seat, and a reclining one at that?
I'm just curious as to what my "rights' are as a paying passenger.
Thank you.

Two Bee Mar 18, 18 9:33 pm

Welcome aboard!

Did you address this issue with the f/a, and if so what was the response?

bhunt Mar 18, 18 9:40 pm

Some airlines don't have reclining seats. aka Spirit. So there no federal regulation saying you have a reclining seat.

username Mar 18, 18 9:44 pm

I can see during takeoff and landing, parents would want to do this for their babies. However, during cruising, it seems kind of bad for them to do this and inconvenient other passengers. Or, the seat is only designed to be put this way? In that case, should UA ban it?

mherdeg Mar 18, 18 9:48 pm

It is interesting to compare the feedback in this thread (too bad for you) vs. the feedback given to a parent of a child who was unable to use their car seat as designed because someone had reclined their seat (too bad for you): https://www.flyertalk.com/forum/virg...ined-seat.html

mduell Mar 18, 18 9:48 pm

Nope. UA has several rows that don't recline ever on each aircraft type.

UA doesn't prohibit inconsiderate parents from being passengers.

Kannai Mar 18, 18 9:50 pm

I should say that, while they don't guarantee a reclining seat, a fully functioning seat is implied to come with purchase. I wouldn't care if it were a short flight, but if it were a long one (like the transpacs I normally take in Y), I'd take great issue with someone preventing me from reclining (aside from during meals of course). When another passenger interferes with this, that's a problem.

Also, I believe the seat map when selecting seats indicates which ones have "limited recline," which is probably code for almost none to none. If there isn't that warning, I would expect to be able to fully recline my seat.

Explorer789 Mar 18, 18 9:53 pm

I had a flight couple months ago with the exact same problem. First, I thought the seat was broken or the person behing was willfully preventing the recline, then I looked back and it was a babyseat. I just let out a *sigh* and carried on. Luckily, it was only a two hour flight, so not long enough for me to get cramped in full upright position.

There's really not much anyone can do in this situation as baby's safety takes precedence. Either politely ask the FA if you can swap to another empty seat. If flight is full, then you are basically out of luck.

WineCountryUA Mar 18, 18 9:57 pm


Originally Posted by username (Post 29540963)
.... In that case, should UA ban it?

Airlines are required to accept any FAA approved child restraint system which includes certain aft/ rear-facing child seats.
https://www.faa.gov/documentLibrary/...AC_120-87C.pdf


10.f Operators Prohibiting CRS Use. No aircraft operator may prohibit a child from using an approved CRS when the parent/guardian purchases a seat for the child. If an approved CRS, for which a ticket has been purchased, does not fit in a particular seat on the aircraft, the aircraft operator has the responsibility to accommodate the CRS in another seat in the same class of service.
The FAA does require these be placed in window seats, not blocking anyone/s exit in an emergency.

CDTraveler Mar 18, 18 10:23 pm


Originally Posted by Kate Kilmer (Post 29540922)
I wrote to United after my flight and they said "they were only responsible for my travel, and that a reclining seat is not guaranteed."
As a gesture, they did return a portion of my frequent flyer miles.
However, my question is this - doesn't the cost of my ticket include the full use of my seat, and a reclining one at that?
I'm just curious as to what my "rights' are as a paying passenger.
Thank you.

There is no right to a reclining seat. If there were, every seat on the plane would have to be a reclining seat, and quite a few don't, such as ones in front of the exit row, or at the back of the cabin. I don't see that you were denied "full use of your seat" - did you have to share the seat with someone? Give it up halfway through the flight? An optional feature of the seat, which is nowhere guarantee by the airline, was unavailable. The airline was generous in returning a portion of your miles.

Two Bee Mar 18, 18 10:45 pm


Originally Posted by CDTraveler (Post 29541042)
There is no right to a reclining seat. If there were, every seat on the plane would have to be a reclining seat, and quite a few don't, such as ones in front of the exit row, or at the back of the cabin. I don't see that you were denied "full use of your seat" - did you have to share the seat with someone? Give it up halfway through the flight? An optional feature of the seat, which is nowhere guarantee by the airline, was unavailable. The airline was generous in returning a portion of your miles.

An inquisitional method of questioning a brand new poster is sort of unnecessary, don't ya think?

Hang around Kate, there are others that can assist you with your questions.

iluv2fly Mar 18, 18 10:56 pm

So if someone used the "knee defender" you would be okay with that?

Juventini Mar 18, 18 11:04 pm

Wasn't there a statement in the hemisphere mag?
"if someone preventing the full function of an equipment on board, notify united personnel immediately " or something like that

fezzington Mar 18, 18 11:37 pm


Originally Posted by WineCountryUA (Post 29540988)
The FAA does require these be placed in window seats, not blocking anyone/s exit in an emergency.

One would think so, but that's not the case. I don't have my work phone in front of me but I believe the verbiage is that they are "preferred" in a window seat, "whenever possible" -- if it's not, the people sitting outboard of the seat must be in the same party, and their egress must not be blocked by the seat. You'll hear staff across many airlines shorten that and say it's "required".

While I'm on the topic, CRS cannot go in rear facing seats, exit rows, seats immediately forward or aft of emergency exits, or in seats with more than a certain amount of rotation (I know that excludes the new Polaris seats). Additionally, ACSDs can't go in any lie flat seats (they don't fit, iirc)

As for the OP, there's no specific guidance I can remember off the top of my head in this case. Though if you encountered the issue during boarding, I'd certainly bring it up to the working crew.

docbert Mar 19, 18 12:03 am


Originally Posted by CDTraveler (Post 29541042)
There is no right to a reclining seat. If there were, every seat on the plane would have to be a reclining seat, and quite a few don't, such as ones in front of the exit row, or at the back of the cabin.

Whilst I agree there's no right to a seat reclining, United at least does call out non-reclining seats, such as those in front of the exit rows, as being non-reclining on their seat map.

Thus anyone that has selected a specific seat on the website and NOT selected one of those seats would certainly have a reasonable expectation that their seat would recline.

https://cimg6.ibsrv.net/gimg/www.fly...89316c4d69.png


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