Is United the Romper Room of Airlines?
Mar 17, 2018, 7:18 pm
#47
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,257
....The issue is that (1) United's culture is NOT one of customer service, (2) this causes bad things to keep happening, and (3) management is making the situation worse by focusing on trying to cut costs at a time of record profits rather than improving service and product.
Mar 17, 2018, 8:07 pm
#48
Join Date: Jul 2001
Posts: 2,925
For your edification and/or entertainment. The OP has some “interesting” ideas when it comes to travel, especially for someone who doesn’t fly on United.
My Bag was delayed for over 12 hours
Requesting 40,000 miles?!?!?
HAHAHAHAHAHAHAHAHAHAHAHAHAHA!!!!
My Bag was delayed for over 12 hours
Requesting 40,000 miles?!?!?
HAHAHAHAHAHAHAHAHAHAHAHAHAHA!!!!
Mar 19, 2018, 6:24 am
#51
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777
Mar 19, 2018, 7:54 am
#53
Join Date: Mar 2013
Posts: 506
I'm genuinely curious what it takes for United to get to Asia/International carriers' service level. Not even United I guess, but rather all US carriers. WN and VX are better but not that much better.
Honestly air travel in the US is just like train travel in China. If you know how it works, it's easy to navigate, but it's not a pleasant process, and those who don't know any better will fall through the cracks.
Honestly air travel in the US is just like train travel in China. If you know how it works, it's easy to navigate, but it's not a pleasant process, and those who don't know any better will fall through the cracks.
Mar 19, 2018, 11:21 pm
#56
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Mar 19, 2018, 11:33 pm
#57
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
(Except for the food offerings) I prefer that ANY TIME to United in Y on their HD planes.
Mar 19, 2018, 11:38 pm
#58
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,878
Mar 19, 2018, 11:45 pm
#59
Join Date: Nov 2010
Programs: UA Premier Platinum, DL Platinum
Posts: 597
Think they look back to the halcyon days of when they only broke guitars?
Mar 20, 2018, 2:47 am
#60
Join Date: Aug 2014
Location: 42.1% in PDX , 49.9% in PVG & 8% in the air somewhere
Programs: Marriott Ambassador Elite, UA 1K, AS MVP GLD 75K, DL Pt
Posts: 1,086
It seems like United Airlines is like a Kindergarten classroom with chaos by the Flight Attendants and Ground Staff. Why do we continue hearing about United Airlines making it hell for the passengers? Mr. Munoz I feel needs to be fired and there needs to be a better CEO and more accountability. How can United even fathom to be part of the Star Alliance with their constant bad reports? The media is now on to United and they now have a bad image worldwide.
I wonder if Untied may not be around in the next few years. I can't even imagine how they are able to be FAA certified under these circumstances. I know other airlines have their issues but come on it seems like United keep repeating the same mistakes over and over again and their promise to fix their image gets marred over and over again.
What says you?
I wonder if Untied may not be around in the next few years. I can't even imagine how they are able to be FAA certified under these circumstances. I know other airlines have their issues but come on it seems like United keep repeating the same mistakes over and over again and their promise to fix their image gets marred over and over again.
What says you?
But they ain't going anywhere, and sadly they are still my primary choice for reasons other than the back of the rankings. Sadly I think their management knows that too, LOL