[Rumor] FA says "No catering on short flights" beginning April 1, 2018
#1
Original Poster
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,278
[Rumor] FA says "No catering on short flights" beginning April 1, 2018
There is a thread about this, IIRC, but I just can't find it.
Was on United's 15th shortest flight, AVP-EWR at 96 miles.
Pleasantly surprised: Stroopwaffel was handed out to everyone before door close, and FA proactively offered all 1k and GS a snack (pack). Orange juice and water was offered.
Flight duration 28 minutes.
UA really stepped up their game, I thought. Munoz came through.
Just as I was so impressed, FA announced (paraphrasing): "After April 1st, United will not offer any catering on its shortest flights. You will need to bring your own water from then on."
Yikes. United back to it's horrible self. Kirby at work.
Was on United's 15th shortest flight, AVP-EWR at 96 miles.
Pleasantly surprised: Stroopwaffel was handed out to everyone before door close, and FA proactively offered all 1k and GS a snack (pack). Orange juice and water was offered.
Flight duration 28 minutes.
UA really stepped up their game, I thought. Munoz came through.
Just as I was so impressed, FA announced (paraphrasing): "After April 1st, United will not offer any catering on its shortest flights. You will need to bring your own water from then on."
Yikes. United back to it's horrible self. Kirby at work.
#2
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,425
There is a thread about this, IIRC, but I just can't find it.
Was on United's 15th shortest flight, AVP-EWR at 96 miles.
Pleasantly surprised: Stroopwaffel was handed out to everyone before door close, and FA proactively offered all 1k and GS a snack (pack). Orange juice and water was offered.
Flight duration 28 minutes.
UA really stepped up their game, I thought. Munoz came through.
Just as I was so impressed, FA announced (paraphrasing): "After April 1st, United will not offer any catering on its shortest flights. You will need to bring your own water from then on."
Yikes. United back to it's horrible self. Kirby at work.
Was on United's 15th shortest flight, AVP-EWR at 96 miles.
Pleasantly surprised: Stroopwaffel was handed out to everyone before door close, and FA proactively offered all 1k and GS a snack (pack). Orange juice and water was offered.
Flight duration 28 minutes.
UA really stepped up their game, I thought. Munoz came through.
Just as I was so impressed, FA announced (paraphrasing): "After April 1st, United will not offer any catering on its shortest flights. You will need to bring your own water from then on."
Yikes. United back to it's horrible self. Kirby at work.
#4
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,300
OAK-LAX yesterday on a DL (Compass Air) 175 . . . my upgrade cleared 5 days out, there was a pillow and blanket waiting at every seat, a full snack basket was passed around, and drinks were offered multiple times. And didn't have to deal with weather at SFO.
Which would you choose?
Which would you choose?
#5
Join Date: Oct 2017
Programs: SPG, Marriott, UA, AA, CX, SQ
Posts: 165
OAK-LAX yesterday on a DL (Compass Air) 175 . . . my upgrade cleared 5 days out, there was a pillow and blanket waiting at every seat, a full snack basket was passed around, and drinks were offered multiple times. And didn't have to deal with weather at SFO.
Which would you choose?
Which would you choose?
- The airline that flies from the right airport instead of the most inconvenient one from Silicon Valley and the Peninsular
- The airline that flies mainline to LAX instead of delay- and cancellation- plagued regionals
- The airline that earns me award miles for 3-class first
- The airline that can also fly me nonstop to Singapore instead of a time-wasting SFO SEA NRT SIN scenic detour. my time is precious
#7
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,300
The DL flights ex-OAK OTOH are quite reliable.
Last edited by WineCountryUA; Mar 14, 2018 at 11:15 am Reason: discuss the issue;not the poster(s)
#10
Join Date: May 2013
Posts: 3,361
I've heard it is only very short flights where there's no service scheduled today and that it means no carts will be loaded unless the plane is being catered for another segment.
#11
Join Date: Oct 2015
Location: SFO
Programs: UA GS 1MM / Hilton Diamond / Bonvoy Gold / Hertz PC
Posts: 395
Perfect example: two weeks ago I had a day trip to LA. In the morning I flew down to LAX from SFO. Weather turned awful in SFO and they went down to one runway. I wasnt able to jump over a Southwest flight into OAK and landed on time. The flight I would have been on to SFO in UA was delayed five hours, as were most others on that route that day.
#12
Join Date: Dec 2007
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#15
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,953
There is a thread about this, IIRC, but I just can't find it.
Was on United's 15th shortest flight, AVP-EWR at 96 miles.
Pleasantly surprised: Stroopwaffel was handed out to everyone before door close, and FA proactively offered all 1k and GS a snack (pack). Orange juice and water was offered.
Flight duration 28 minutes.
UA really stepped up their game, I thought. Munoz came through.
Just as I was so impressed, FA announced (paraphrasing): "After April 1st, United will not offer any catering on its shortest flights. You will need to bring your own water from then on."
Yikes. United back to it's horrible self. Kirby at work.
Was on United's 15th shortest flight, AVP-EWR at 96 miles.
Pleasantly surprised: Stroopwaffel was handed out to everyone before door close, and FA proactively offered all 1k and GS a snack (pack). Orange juice and water was offered.
Flight duration 28 minutes.
UA really stepped up their game, I thought. Munoz came through.
Just as I was so impressed, FA announced (paraphrasing): "After April 1st, United will not offer any catering on its shortest flights. You will need to bring your own water from then on."
Yikes. United back to it's horrible self. Kirby at work.
I'm hoping this is just a case of a misinformed UX FA. UA should be provisioning beverages (and Stroopwafels!) on every flight, as there is no way to predict how long passengers may be sitting trapped in the cabin from door to door. Perhaps the new policy is "No official service, but customers can request a beverage and/or a Stroopwafel." Otherwise, I can see why UA may be timing this new policy with their "compassion training."