Gate Upgrade process change? post boarding?
#16
Join Date: Jun 2004
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So on a standard narrow body, boarding starts at T-35. Checking ends at T-30. In between, during those 5 min, people are checking in, changing flights, buying up. To process before T-30 cuts those people off. Throw on an hourly serviced commuter market, where time is $$, a lot of high statused and high fares people are jumping on earlier flights. Say your #1 at T-35 as a plat and at T-32 a 1k switches flights and the agent processed early. He’s screwed. Or say an F ticketed person changes flights 33 min before dptr and they cleared coach upgrades 5 min before the checking cutoff. Processing early is convienen and liked by many, but likely not by the person who should have gotten it that changes flights just before they’re cut off from that ability
#17
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Doesn't the GA also have to wait until T-15 to offload no-shows (e.g., misconnects)? I get the sense that when the GA expects no-shows, he or she may prefer to wait before processing any gate upgrades, then do them all at once.
#19
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The part that doesn't make a whole lot of sense is telling OP to board. It's generally been my practice to hang out near the gate if I'm expecting an upgrade, and I'd think that's easier for the GA than walking the BP all the way to the back of the plane before closing the door.
#20
Join Date: Dec 2002
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I'd say that the majority of my gate upgrades have occurred after boarding is well underway, typically somewhere around Group 3 time period which likely matches up with the T-30 start of processing since so many of my flights now seem to start boarding at T-40 or so. My last flight, I saw that there were still 4 open seats, and increasing at the time of boarding presumably from people changing flights or misconnecting because of the Northeastern storms and I was #1 on the list. I mentioned to the gate agent as I boarded I would see her on board later once they processed the upgrades and she told me to just monitor the app and once it updated to go take my seat. That was a first for me in terms of being told to watch for that. She did come on later though and distributed new BPs for the upgrades though.
#21
Join Date: Jan 2001
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Short version: three seats free and I was the first one on upgrade list, boarding starts and gate agent does not clear anybody and boards everybody then she clears the upgrades
IS first time, at least for me, when a gate agent clears on purpose an upgrade after boarding and I find it very annoying. IS this a new procedure or it was just the gate agent that couldn't be bother to clear the upgrades before boarding?
IS first time, at least for me, when a gate agent clears on purpose an upgrade after boarding and I find it very annoying. IS this a new procedure or it was just the gate agent that couldn't be bother to clear the upgrades before boarding?
It is not new, it became this way when United merged with Continental (CO's method). Hard to believe they would allow people to board and then have them go upstream (while the flight is still boarding) -- talk about confusion and chaos. Gone are the days when United simply had people wait at the podium and those that cleared then walked right into first class (after being offloaded in coach). Anyone else who didn't clear then took their assigned seat in coach. Simple.
#22
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#23
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Full overhead bins should never be a problem if the airlines would put a stop to bin-hogging and poaching of bins not in one's assigned row - I've seen many very small items up there as well that could easily fit under the seat in front of the passenger thereby allowing for more room for true rollaboards. But, alas, we have a society full of too many selfish people.
#24
Join Date: Sep 2003
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Flew LAX-IAD today on a 739 and the flight left with 5 seats open in Y. During group 5 boarding, the FA said there was still space in the OHB and they didn't have to make people gate check their carry-on. I was surprised. There was one battlefield upgrade after boarding was completed and they were able to find space in the F OHB for a nice sized carry-on and a coat. I was surprised again.
#25
Join Date: Apr 2017
Posts: 575
So on a standard narrow body, boarding starts at T-35. Checking ends at T-30. In between, during those 5 min, people are checking in, changing flights, buying up. To process before T-30 cuts those people off. Throw on an hourly serviced commuter market, where time is $$, a lot of high statused and high fares people are jumping on earlier flights. Say your #1 at T-35 as a plat and at T-32 a 1k switches flights and the agent processed early. He’s screwed. Or say an F ticketed person changes flights 33 min before dptr and they cleared coach upgrades 5 min before the checking cutoff. Processing early is convienen and liked by many, but likely not by the person who should have gotten it that changes flights just before they’re cut off from that ability
#26
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Full overhead bins should never be a problem if the airlines would put a stop to bin-hogging and poaching of bins not in one's assigned row - I've seen many very small items up there as well that could easily fit under the seat in front of the passenger thereby allowing for more room for true rollaboards. But, alas, we have a society full of too many selfish people.
Also, the increased seating capacity has probably led directly to some passengers putting personal items in the overhead; perhaps they're justifying it by pointing out how uncomfortable the seat is with an item underneath the next seat. I'm not saying it never happened on the sparser planes, but I bet it happens more now that the seats are so close together.
#27
Join Date: Feb 2006
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Bingo.
#28
Join Date: Aug 2017
Posts: 84
Happened to me once before. I same-day-changed to a flight pretty much when the boarding begins (probably has already begun, I don’t know i was in lounge when processing all this). When i got to the gate only 2 guys from group 5 are in the line boarding. I was the first on the list and there is 1 free seat left. The agent just handed me the new boarding pass and i went directly to the first class seat.
If the GA begin clearing upgrades earlier, prior to boarding, i will not be getting the upgrade. Almost feel sorry for the guy behind me
If the GA begin clearing upgrades earlier, prior to boarding, i will not be getting the upgrade. Almost feel sorry for the guy behind me
#29
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#30
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I prefer this approach also - when I take my seat, if I have a shot at an upgrade, I'll monitor the UA app to see if it cleared - if it did, I'll start to make my way up front even before they come get me.....