findark

I always receive the email when I clear from the invisible list and I made the reservation directly on united.com. Corporate bookings don't send them to my email.

FriendlySkies

muaddib89

Same just happened to me for an SFO-SLC flight on Friday. Thought it might have been because I'm currently doing a status challenge, but after reading here it sounds like there's more to it perhaps. Email or no email, pretty jazzed about an upgrade ex-SFO as Gold! Wasn't counting on getting any.

canadiancow

GS booked a 2 person ticket on United.com. His email was on the booking. I went in to add my email and KTN for myself.

I got the CPU emails. The GS did not.

Aussienarelle

I just had two upgrades for different dates on the domestic legs of international flights and did not receive an email.

mh3265a

I haven't received emails the past few weeks. It roughly correlates to when United made changes to their upgrade system a few weeks back. I regularly check my reservations so not a huge issue for me. I never depend on UA IT to actually work, it is SHARES after all!

fumje

econ

Over the past month, I've had several CPUs/GPUs clear without any email notification. Same goes for schedule changes. I had one schedule change that had me getting to my destination 24 hours later without any notification at all. I happened to notice it when reviewing my reservations on the website.

Meanwhile, UA has found a way to flood my inbox on the day of travel. I get flight reminders @ T-2 hr; then another email when my flight starts to board. One time, I even got one telling me what my connecting gate was and how long it takes to walk there. Unless there's a delay/IRROPS situation, I don't really find any of those to be all that useful.

I'd much rather get emails on changes to my reservation (especially those not initiated by me, like schedule changes or upgrades clearing), rather than a bunch of them essentially telling me that my flight is leaving on time.

fumje

This is interesting. I stopped receiving CPU emails completely around the time others here reported it stopped. Recently I happened to discuss it with a couple other people. One person also has not received any emails, while the other has been receiving them uninterrupted and has one from just a few days ago. The recent email for this other person looks just like they used to look for me (plain text, same format).

So some people are getting the emails still, and the contents haven't changed.

Kacee

This is a new one:


Interestingly, while I've been consistently getting CPU upgrade notifications, two recent RPU upgrades I received nothing.

This is like my fourth or fifth award ticket CPU this year (and on a 320, no less), all on SFO-PHX (or vice-verse).

SS255

I just did my standard “reservation babysitting” dance, and noticed that my GPU for LAX-LHR in October cleared. No email notification. Why is UA’s technology moving one step forward and two steps backwards?

jsloan

As a practical matter, email is an increasingly unreliable form of communication. The prevalence of spam, and then spam countermeasures, have created a situation where legitimate email often doesn't make it through.

I suspect that UA will add upgrade notifications to the app at some point, likely in the not-too-distant future. Those are much more reliable (but still not foolproof).

Aussienarelle

I would prefer to receive the upgrade and no notification than no upgrade and the notification that the upgrade was not successful and you have been added to the waitlist at the airport.

Agree it is annoying not to receive the email but between the two alternatives....

econ

I haven't been receiving either one of these types of email notifications lately, but yeah if I find out one of my GPUs cleared, I'm typically very happy, email or no email.

Kacee

The fact that I get 100% CPU notification and 0% instrument upgrade notification suggests to me this is a UA IT problem.