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UA mirrors DL, tightens rules emotional support animal rules, eff. 1MAR18

UA mirrors DL, tightens rules emotional support animal rules, eff. 1MAR18

Old Feb 1, 18, 12:45 pm
  #1  
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Currently, customers with emotional support animals must provide 48 hours' notice to the Accessibility Desk and a letter from a mental health professional. Starting March 1, in addition to 48-hour notice and an enhanced letter from a mental health professional, we will require customers traveling with an emotional support animal to provide additional documentation including:
  1. The customer must provide confirmation that the animal has been trained to behave properly in a public setting and acknowledge responsibility for the animal's behavior.
  2. The customer must also provide a health and vaccination form signed by the animal's veterinarian. The veterinarian must also affirm that there is no reason to believe that the animal will pose a direct threat to the health and safety of others on the aircraft or cause a significant disruption in service.
https://hub.united.com/united-emotio...530539164.html
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Last edited by WineCountryUA; Feb 1, 18 at 3:42 pm Reason: merged threads
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Old Feb 1, 18, 1:28 pm
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This is a change that we will like.
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Old Feb 1, 18, 1:28 pm
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Whether you agree or disagree with the decision, whoever pulled that Peacock stunt made the mirroring of Delta's policy an easy PR decision for UA and this is perfect timing with it still in the news.
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Old Feb 1, 18, 1:32 pm
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Great news.
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Old Feb 1, 18, 1:42 pm
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Originally Posted by HNLbasedFlyer View Post
Whether you agree or disagree with the decision, whoever pulled that Peacock stunt made the mirroring of Delta's policy an easy PR decision for UA and this is perfect timing with it still in the news.
According to BBC News, the woman is an artist and she obtained the peacock as part of a pair she used in an art installation. One of the pair disappeared and she adopted the other who she said was ailing. Essentially an animal rescue. She also says she brings the bird with her and enjoys watching reactions. And that she avoids public transport because it upsets her pet. I'm thinking h this was not an ESA, it was a performance art project.
'Emotional support peacock' barred from United Airlines plane - BBC News
But it accomplished the laudable goal of immediately focusing a second carrier on the problem of people's flaunting an accommodation for people with actual emotional issues.
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Old Feb 1, 18, 1:48 pm
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Originally Posted by HNLbasedFlyer View Post
Whether you agree or disagree with the decision, whoever pulled that Peacock stunt made the mirroring of Delta's policy an easy PR decision for UA and this is perfect timing with it still in the news.
Didn't the peacock have its own paid seat? If so, it's not as much of a nuisance to other customers as the huge ESA dogs who take the floorspace of three seats. Maybe the artist was the peacock's ESA?
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Old Feb 1, 18, 1:50 pm
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Originally Posted by rickg523 View Post
According to BBC News, the woman is an artist and she obtained the peacock as part of a pair she used in an art installation. One of the pair disappeared and she adopted the other who she said was ailing. Essentially an animal rescue. She also says she brings the bird with her and enjoys watching reactions. And that she avoids public transport because it upsets her pet. I'm thinking h this was not an ESA, it was a performance art project.
'Emotional support peacock' barred from United Airlines plane - BBC News
But it accomplished the laudable goal of immediately focusing a second carrier on the problem of people's flaunting an accommodation for people with actual emotional issues.
I just read the same article and had the same reaction. She is clearly trying to game the system by calling the bird her "emotional support animal" when it actually appears that she is the peacock's emotional support person. She didn't even try to pretend it served any purpose other than as a rescue.

Good on UA employees for standing their ground and updating their policy. This should cut down on those trying to bring their house pets on flights.
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Old Feb 1, 18, 1:51 pm
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Originally Posted by MSPeconomist View Post
Didn't the peacock have its own paid seat? If so, it's not as much of a nuisance to other customers as the huge ESA dogs who take the floorspace of three seats. Maybe the artist was the peacock's ESA?
Except it's a peacock.
Ever been around an upset peacock? Or even within earshot of one?
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Old Feb 1, 18, 2:19 pm
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Thank you, United.
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Old Feb 1, 18, 2:24 pm
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Let's wait to see the new medical form to see what "enhanced" means. Hopefully and unlike DL, it will have the full requirements permitted by the DOT rules under the ACCA, e.g. a diagnosis of a DSM-recognized mental disease or defect by a professional licensed to make a diagnosis.
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Old Feb 1, 18, 2:29 pm
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A sensible policy!

I have no issues with true service animals on flights.

Now if we could just have folks keep their pets enclosed in the pet carriers on flights instead of keeping them open and letting the fur fly. Had a man and his wife each with a dog in a carrier sitting in 2C and 2D and I was in 2A last week. The FA had to ask them to place the pet carriers under the seat in front of them and they let her know the animals were scared and needed to hold them - thankfully she held her ground. I asked the man if the fur would fly with the carrier open (when it was on their lap) and he assured me they were hypoallergenic dogs - well my eyes started running and I needed to use my inhaler to breathe. Fortunately it was only an hour long flight and when he saw I was having issues he closed the top of the pet carrier and placed the dog back on the floor. Still curious what kind of (small) breed of dogs are hypoallergenic as I am aware of cat breeds but not a small dog breed. I do love animals, just not fond of them in confined spaces with me. Our flight was already delayed and they were trying to get us out of LAS quickly so I did not ask to be moved (at that stage I was hopeful I would still be able to catch my connecting flight - different thread).
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Old Feb 1, 18, 2:30 pm
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I suspect this was already in the works and the peacock was the final straw.

https://www.usatoday.com/story/trave...ls/1086683001/
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Old Feb 1, 18, 2:46 pm
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Just need AA to follow suit.
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Old Feb 1, 18, 4:02 pm
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Originally Posted by rdurlabhji View Post
Just need AA to follow suit.
And WN and AS. The entire scam needs to be crushed. Legitimate service and support animals only. Requiring appropriate documentation is not an onerous requirement.
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Old Feb 1, 18, 4:09 pm
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Originally Posted by Often1 View Post
Let's wait to see the new medical form to see what "enhanced" means. Hopefully and unlike DL, it will have the full requirements permitted by the DOT rules under the ACCA, e.g. a diagnosis of a DSM-recognized mental disease or defect by a professional licensed to make a diagnosis.
Shouldn't the requirement also be that the licensed mental health professional is treating the person? That might eliminate some of these internet letters.
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