United Consolidated Compensation Thread [Archive]
Jul 20, 2019, 1:51 pm
#1141
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
Jul 20, 2019, 2:04 pm
#1142
Join Date: Sep 2018
Programs: UA 1K, LH FT, Marriott Plat, IHG Gold, Hertz PC, Avis PPlus
Posts: 72
1 - I'm guessing your message was too long and thus got skimmed.
2 - At that point, you could have requested a refund. You still can.
3 - Consider ETC as compensation for the hotel.
4 - You're going to have to choose between the refund and original routing credit.
5 - Never imply. Customer service agent are readying tens or hundreds of emails a day. Ask for what you want, clearly, preferably in 3 sentences or less.
2 - At that point, you could have requested a refund. You still can.
3 - Consider ETC as compensation for the hotel.
4 - You're going to have to choose between the refund and original routing credit.
5 - Never imply. Customer service agent are readying tens or hundreds of emails a day. Ask for what you want, clearly, preferably in 3 sentences or less.
How do you figure, exactly? Are they just supposed to kick people off of the next day's flights?
If you had kept an eye on inventory and called when some appeared, or showed up to stand by, you would almost certainly have made it to EWR as a 1K. (Also, did you check LGA? HPN? PHL? BDL?)
If you had kept an eye on inventory and called when some appeared, or showed up to stand by, you would almost certainly have made it to EWR as a 1K. (Also, did you check LGA? HPN? PHL? BDL?)
I did check for LGA, HPN on my phone, no availability
There was availability to ABE though. But honestly I do feel somewhat entitled to be brought to some place close to my original destination.
Jul 20, 2019, 2:18 pm
#1143
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,340
No, I would have just wished for a customer hotline to act a little more pro-actively (by being a little more creative and suggest more than just "there are no flights available for tmrw"
I did check for LGA, HPN on my phone, no availability
There was availability to ABE though. But honestly I do feel somewhat entitled to be brought to some place close to my original destination.
I did check for LGA, HPN on my phone, no availability
There was availability to ABE though. But honestly I do feel somewhat entitled to be brought to some place close to my original destination.
. Instead, you drove 12 hours.UA domestic airlines are operating at ~85% load factors right now, and that's just an average -- on routes like ORD-EWR, it could easily be 90-95%. For every flight that they cancel, they might need ten planes' worth of excess capacity to recover.
The thing is, though -- what generally happens is that people do what you did and make alternative arrangements -- or, they misconnect at ORD, because the morning flight they were planning to go to EWR on got cancelled. Then, seats open. If you'd stayed in ORD, as a 1K, you would likely have gotten a seat, because you'd have been ahead of all non-GS passengers on each standby list.
I can give you an example: I was flying XXX-IAH-AUS; the last two IAH-AUS flights of the day were cancelled due to the threat of snow at AUS. I got a hotel voucher, the storm hit AUS (and then IAH), and I watched as IAH-AUS flight after flight was cancelled. I went back to the airport at 4 PM; the first flight they actually operated was at 9. I was on it, though, because as a 1K, I got priority rebooking. The standby list for that flight was about 100 passengers. (I would have driven, but, uh, you don't try to drive on snowy roads in Texas.
Jul 20, 2019, 5:13 pm
#1144
Join Date: Sep 2001
Location: San Diego, CA
Programs: UA 1K MM, AA Gold, SPG Plat, HH Gold
Posts: 991
United App showed no upgrades... Guess it was all paid J? Friday midday flight with a major convention underway.
Jul 20, 2019, 5:24 pm
#1145
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,340
Honestly, I'm not 100% sure that a general member who paid for a P fare is supposed to be ahead of an upgraded 1K -- but it's better all around if they ask for volunteers. In this case, though, it sounds like it worked out for you. ^
Jul 20, 2019, 8:44 pm
#1146
Join Date: Jan 2006
Posts: 415
Just I've forwarded a concern (flight delay 24h due to technical problem with aircraft) to Customer Service on United's website.
I am Premier Gold.
Got a case no and auto reply that I will get a reply in 18-21 business days. Is that the usual response time?
Curious to know other experience.
Thanks
HJ
I am Premier Gold.
Got a case no and auto reply that I will get a reply in 18-21 business days. Is that the usual response time?
Curious to know other experience.
Thanks
HJ
Jul 20, 2019, 8:47 pm
#1147
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,844
Just I've forwarded a concern (flight delay 24h due to technical problem with aircraft) to Customer Service on United's website.
I am Premier Gold.
Got a case no and auto reply that I will get a reply in 18-21 business days. Is that the usual response time?
Curious to know other experience.
Thanks
HJ
I am Premier Gold.
Got a case no and auto reply that I will get a reply in 18-21 business days. Is that the usual response time?
Curious to know other experience.
Thanks
HJ
Jul 21, 2019, 10:11 am
#1149
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
You can call the premier line phone number that's listed on the back side of your Gold card. If you don't have the physical card, you can view the digital card in the app.
Jul 21, 2019, 10:29 am
#1150
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,844
In my personal experience I believe you get a better result by just waiting for a written reply. A little patience goes along way. Good luck and let us know how it turns out
Jul 21, 2019, 10:45 am
#1151
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,340
I agree 100%. I call when I need immediate assistance; I write when I have something to discuss after-the-fact. It's a different pool of agents, and they focus on different things.
Jul 21, 2019, 12:29 pm
#1152
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,740
The phone numbers (for non-GS) all are handled the same way -- you are routed based on UA status and it just goes to reservation agents -- no special # for just for elite issues.
Calling the MPSC does get a different type of agent but again routed by your status.
Agree with the others, for non-urgent issues, emailing is better
Jul 22, 2019, 7:13 am
#1153
Join Date: Jan 2006
Posts: 415
OK thanks. Will let you know what reply I will get.
Jul 22, 2019, 7:42 am
#1154
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,404
Jul 22, 2019, 9:28 am
#1155
Join Date: May 2008
Location: New Jersey
Programs: UA GS 1.7MM, Hyatt Lifetime Glob, Marriott Titanium/Lifetime Platinum
Posts: 1,272
Recent flight EWR-DUB in Polaris. Twice requested a mattress pad after boarding and ignored/forgotten both times. In both instances I indicated I would be sleeping at wheels-up and a mattress pad was all I needed (I don't eat on flights US to Europe - I sleep the whole way). Hit the FA call button and still no response. Received $250 travel certificate after writing to customer care.
