United Consolidated Compensation Thread [Archive]
May 21, 2019, 1:31 pm
#1051
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,821
No as it was WX related.
...What is interesting about this, is that as I was tracking the LAS inbound and saw it divert, I had to tell the gate agent (who didn't appear too swift), that the flight was diverted and he should call operations for an alternate crew. Had I not done this, no other arrangements may have been made and the flight could have ended up being canceled. So theoretically, I may have saved the flight from being canceled, and in the process saved UA a lot of $$.
May 22, 2019, 8:26 pm
#1052
Join Date: Oct 2018
Location: Bay Area, CA
Posts: 223
Offered $100 ETC via United Cares for about 2 hours of non functioning WiFi, DirectTV and PDE on IAD-SFO. Worked fine the last 3 hours or so. FA announced during the flight that we would be getting an e-mail from United Cares.
May 25, 2019, 2:59 pm
#1053
Join Date: Sep 2018
Programs: UA 1K, LH FT, Marriott Plat, IHG Gold, Hertz PC, Avis PPlus
Posts: 72
Offered $175 ETC via UA cares for plane swap due to mechanical issue and 4.5h delay on EWR-LAX. I find this to be a little too low? Should I bother asking again?
May 25, 2019, 3:24 pm
#1054
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Delay comp only kicks in at 4 hours, so the $175 sounds pretty good. < 4 hours = bupkis.
May 25, 2019, 3:29 pm
#1055
Join Date: Sep 2018
Programs: UA 1K, LH FT, Marriott Plat, IHG Gold, Hertz PC, Avis PPlus
Posts: 72
ended up in E+ as a 1k. Reason that it seems quite low is that I got multiple ETCs worth more for less delay. Like 2hrs stuck in BTV for 200$
May 25, 2019, 3:46 pm
#1056
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,821
If you want more, write in, UA may throw a bit more out to respond to a squeaky wheel if it is worth your time.
Compensation responses can be very inconsistent. $200 for wifi and $150 for a 4-hour delay ?????
But zero chance you are going to get 2x your BTV experience for 2x the delay.
May 25, 2019, 4:46 pm
#1057
Join Date: Sep 2018
Programs: UA 1K, LH FT, Marriott Plat, IHG Gold, Hertz PC, Avis PPlus
Posts: 72
Those experiences were mostly between Mid 18 and today. I didn't want to squeeze the last buck, I was rather wondering why the comps seem so inappropriate at times compared to others like your mentioned WIFi or IFE comps.
May 25, 2019, 5:18 pm
#1058
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Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
And part of the calculus is that certain service lapses - like wifi are seen to matter more to high yielding business travelers - and thus comp for them is perceived to generate greater satisfaction among those who make more money for the airline.
May 25, 2019, 6:59 pm
#1059
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 66,821
Reports suggest, the agent was guidelines based on the type of issue, severity (high. med. low), cabin & status -- severity rating obviously can vary depending on the agent but as UA generally does not provide comp for sub 3-4 hour delays, a 4-hour delay would generally be considered low.
Your $200 for 2-hour delay was the anomaly. And for some reason, considered other items more "important" than delays.
May 25, 2019, 9:07 pm
#1060
Join Date: Sep 2018
Programs: UA 1K, LH FT, Marriott Plat, IHG Gold, Hertz PC, Avis PPlus
Posts: 72
It's not really about the seat you occupy, but what fare you paid. If you had a Y or a B ticket, you'll get more comp than with a K or a G fare. Status matters, with 1k being second highest on the pecking order after GS.
Part of UA's comp calculation is intentionally random to make it harder for people to game the system. The same service failure will get different comp amounts at different times and dates.
And part of the calculus is that certain service lapses - like wifi are seen to matter more to high yielding business travelers - and thus comp for them is perceived to generate greater satisfaction among those who make more money for the airline.
Part of UA's comp calculation is intentionally random to make it harder for people to game the system. The same service failure will get different comp amounts at different times and dates.
And part of the calculus is that certain service lapses - like wifi are seen to matter more to high yielding business travelers - and thus comp for them is perceived to generate greater satisfaction among those who make more money for the airline.
So thanks everyone for not making me feel I am the only one confused here.
Last edited by mynolix; May 25, 2019 at 9:12 pm
May 25, 2019, 10:19 pm
#1061
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
May 27, 2019, 11:16 am
#1062
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,053
GS on a D fare LAX > ORD last week. Flight was totally dark, no PDE/IFE/Wi-Fi. Landed to a United Cares e-mail for $125 e-cert.
May 27, 2019, 6:10 pm
#1063
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,919
IFE had to be reset four times on a recent LAX-LHR flight. Was down about two hours.
When I landed, compensation email was already in inbox, but...
$25 e-cert or 1,200 miles.
Really...? (1K here)
When I landed, compensation email was already in inbox, but...
$25 e-cert or 1,200 miles.
Really...? (1K here)
May 27, 2019, 6:19 pm
#1064
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,821
If IFE for that flight was an optional item, would you pay $100?? I would not.
May 27, 2019, 8:42 pm
#1065
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
The IFE was down for the last two hours of my ORD-PVG flight earlier this month. Just the right time for missing Channel 9 at landing. For one time that the Captain had put it on........ There was no compensation email in my inbox.