United Consolidated Compensation Thread [Archive]
Mar 16, 2019, 11:55 am
#871
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,334
One of my United reservations shows a flight rescheduled for 20 minutes later, “Review and accept the changes.” I have no reason to believe I can benefit from it in any way. Would you agree?
Mar 16, 2019, 12:14 pm
#872
Join Date: Feb 2017
Programs: United GS; AA EXP; Marriott Ambassador
Posts: 174
Unless it leaves too little time for connection, unfortunately you don’t have any option other than accepting the new schedule. :-(
Mar 16, 2019, 1:14 pm
#873
Join Date: Jul 2012
Location: BOM
Programs: UK Silver, UA Gold
Posts: 164
Diversion to MUC
UA49 diverted to Munich due to airspace issues - offered 200$ etc / 10k miles as Platinum.
Mar 16, 2019, 3:23 pm
#874
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
I have had similar experiences (not there) where they added extra (i.e. not provided) items to the order to get it up to $20. The vendors know the system.
Last edited by Miles Ahead; Mar 17, 2019 at 10:31 am
Mar 16, 2019, 11:03 pm
#875
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,369
Mar 17, 2019, 6:26 am
#876
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
I almost always load these onto my Starbucks card via the app... unless I know for sure I can use the entire thing at a restaurant at the airport.
Mar 17, 2019, 5:03 pm
#877
Join Date: Oct 2011
Programs: UA GS
Posts: 13
a couple weeks ago my layflat was broken, no IFE, and no WIFI for a flight from EWR to SFO. Received offer for $300 ETC or 15K miles.
One quick question: Is there any typical compensation for major delays caused by weather (i.e., 13+ hrs)? Was recently on a flight that was delayed for 8 hours before being cancelled due to weather and crew timeout
One quick question: Is there any typical compensation for major delays caused by weather (i.e., 13+ hrs)? Was recently on a flight that was delayed for 8 hours before being cancelled due to weather and crew timeout
Last edited by WineCountryUA; Mar 18, 2019 at 2:53 pm Reason: merging consecutive posts by same member
Mar 17, 2019, 5:09 pm
#878
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
If you're still UA GS, I believe United will pay for a hotel in such situations for GS and 1K. Otherwise, no, unless it was an international flight and you have Star Alliance status.
Mar 17, 2019, 8:39 pm
#879
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,423
Mar 18, 2019, 6:51 am
#880
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,335
Likely didn't pursue a recent complaint in the best possible way:
- used the online form, not 1kvoice email
- addressed three separate issues into one complaint (three separate flights: no WiFi, no E food loaded on 5hr flight, no Pajamas)
Received 15000 miles compensation.
- used the online form, not 1kvoice email
- addressed three separate issues into one complaint (three separate flights: no WiFi, no E food loaded on 5hr flight, no Pajamas)
Received 15000 miles compensation.
Mar 18, 2019, 7:11 am
#881
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,052
6 hour MX delay turned my 6PM LAX > ORD flight last week into a proper red-eye. Landed to a customer care e-mail offering $150 or 10,000 miles, took the e-cert. GS on a C fare. I was actually surprised that they didn't blame this on WX as the original inbound flight was delayed out of DEN which is what caused them to swap to an SFO inbound bird that ended up with the MX issue which required the swap to year another aircraft.
Last edited by LIH; Mar 18, 2019 at 7:22 am
Mar 18, 2019, 8:02 am
#882
Join Date: Dec 2017
Posts: 57
Had cancelation due to WX, but United unable to rebook me on a flight as this was a weekend trip:
Here was my original Itinerary
3/15 BUF-EWR 2:30P-4:05P
3/17 EWR-BUF 6:45P-8:10P
At 7:30P on 3/15, United canceled my flight and the next flight that evening BUF-EWR. Although they had flights on Saturday, they could not rebook me until Sunday morning, nor could they book me on another airline, say into LGA or JFK. The earliest they could book me was 9:30A BUF-EWR, which made little sense as I had the flight above and had to be in Buffalo for Monday morning.
While I am not entitled to compensation due to WX, would I be entitled since they could not re-book me?
Here was my original Itinerary
3/15 BUF-EWR 2:30P-4:05P
3/17 EWR-BUF 6:45P-8:10P
At 7:30P on 3/15, United canceled my flight and the next flight that evening BUF-EWR. Although they had flights on Saturday, they could not rebook me until Sunday morning, nor could they book me on another airline, say into LGA or JFK. The earliest they could book me was 9:30A BUF-EWR, which made little sense as I had the flight above and had to be in Buffalo for Monday morning.
While I am not entitled to compensation due to WX, would I be entitled since they could not re-book me?
Mar 18, 2019, 8:23 am
#883
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,369
Mar 18, 2019, 9:02 am
#884
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,052
As a GS on a D fare SNA > DEN last week which was cancelled due to WX without any alternative booking that would save the trip from being in vein I was given... a refund. Wouldn't expect compensation. GS agent on the phone even gave me some attitude "it's weather?! what do you want me to do!?".
Mar 18, 2019, 9:09 am
#885
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,423
6 hour MX delay turned my 6PM LAX > ORD flight last week into a proper red-eye. Landed to a customer care e-mail offering $150 or 10,000 miles, took the e-cert. GS on a C fare. I was actually surprised that they didn't blame this on WX as the original inbound flight was delayed out of DEN which is what caused them to swap to an SFO inbound bird that ended up with the MX issue which required the swap to year another aircraft.