Kacee

I'm not sure how I'd feel about taking another upgrader's seat. NRSA, that's simply the rule. They have to give up the seat for a revenue pax.

mr8

Once you’re on the plane, wouldn’t the outcome be more or less the same with a seat in Y or $250 with the broken seat? IMO, the seats should get tested out before they board the flight so that they can get a volunteer and comp at the gate.

Kacee

No. As I stated, they will boot NRSA to make room for a rev pax with a broken seat. Also, if you pre-board or board with G1, the GAs may still be processing upgrades and thus have empty seats left. There's also the possibility of switching to a different flight. I wouldn't be surprised if UA gave more comp for that than for flying in a broken seat.

lol they don't even have time to clean the cabin properly. Total fantasyland.

findark

My worry is always finding the seat in a degraded but still mostly-operable state, mentioning it to crew, and having them decide it cannot be occupied. On most flights with Polaris, flying in Y is simply not an option for me, so I'm risking not flying that day. But I may be over-indexing on the one time I mentioned that my cocktail tray on an E75 could slide all the way out (loose) and we took a 1h00 mx delay to get someone on the plane to remove the tray and write it up

Kacee

I've had several B/E Diamond seats recently that reclined only with reluctance and much working of the controls. I agree, I would not complain unless it were completely nonfunctional.

mr8

That's assuming there is a non-rev and they follow the rules... But I'll be sure to check my seat pre-departure from now on. In the case that it's a full flight and you decide not to take the broken seat, do they treat it as a IRROPs as in hotel and next seat in C even if that is a partner airline?
Too true! I've found menus from previous flights, half empty water bottles, and other such things in C. Come to think of it, they probably do a better job "cleaning" the economy cabin.

Kacee

I don't believe it falls within any formal rule or policy. I'd view it as a negotiation/opportunity for positive customer service resolution.

cheez2112

Literally every single reply was informative and I learned something , thank you. The scenario by which this is discovered preflight and therefore unusable resonated with me. I REALLY REALLY wanted to reach my destination that day. I would have been pushing back so hard in with my feet to make sure that thing didn't move a millimeter until airborne

Here's why I probably won't pursue this further. It is true that sometimes I really hate UA but this simply is not one of them. And lets be honest, I maximized Polaris Club twice, I ate their food and drink on the plane, I did get a good nights sleep in the bulk-head row with the wide foot area I definitely feel like 20k is very fair compensation and judging from the responses here this is indeed true. I actually prefer miles anyway. Finally, the Purser who handled the whole thing did so very nicely. Not sure what happens when a pax calls in but I would want to give anyone extra hassle or paperwork.

tilhas

How long typical before I get a response from Premier Voice? Do they email or call?

Flying Machine

rmannion

$175 ETC for a pajama shortage (i.e. no pajamas at all) on EWR-NRT mid February.

bman1002

$75 ETC for non-functional DirecTV remote control in armrest. DCA-SFO in early March. My biggest annoyance was not that I couldn't change the channel, but that I was unable to turn off the screen.

Boleslav

Hello,
I would like to ask you for an advice on what is a reasonable request as a gesture of good will.
My flight couple days ago on United airlines from DEN to SFO was late 4h41m and return flight SFO to DEN was late 4h23min. Combined, the delays on one round trip 9h04 minutes. My status: Silver

When I talked to US rep she suggested to contact a customer service and ask for some kind of compensation. As I have never done it, I would like to ask your opinion what do you think is reasonable to ask for. It could be either a travel voucher or miles credit.
I am aware that unlike EU flight US airlines do not have any obligation to compensate, but its worth a try to ask.
Thank you.

sannmann

IAH-OIL-TRASH

Do you know what the reasons were for the delayed flights? If it was reasons for out of UA's control (weather for example), it'll be hard to get compensation.