findark

I was proactively given 10k miles for the weekend where they lost everyone's 772 seat assignments and my 6A came back as 8J. Reposting in this thread since I was surprised nobody else reported anything similar.

Ended up flying in 1A Polaris, so no complaints here

Hartmann

Paid for a Z fare on PDX-EWR-PDX. On the outbound I was the last to arrive at the gate and was informed that they had upgraded someone and they would not be able to get my seat back but I could take a seat in Y.

Sat in 7A. I wrote in requesting compensation and a refund for the fare difference. I received a call and was offered $250 compensation. That seems... low, for a transcon.

jsloan

When did you arrive at the gate?

Hartmann

The flight wasn't closed, they were trying to leave early for de-icing (which they didn't end up doing).

HNLbasedFlyer

Feb 4. MCO-SFO - no WiFi or PDE for the nearly 6 hour flight. Nothing proactively offered - 1KVoice offered $150 - which I guess was ok since the round trip was $195 which gave me a whopping 869 award miles each way $79 PQM on the 2,500 mile flight.

jsloan

Obviously, the flight wasn't closed or you wouldn't have gotten on. But the cutoff is that you must be at the gate at T-15 for a domestic flight. If you arrived at T-16, you have a case for compensation. If you arrived at T-14, IMO, you don't.

GTJoe

I was flying MCI->DEN in January. Due to a mechanical issue with the plane, the flight was delayed from 1:40 PM to a scheduled departure of 11:30 PM with an aircraft swap. I attempted to get out on standby on the only other flight (5:14 PM), but it did not clear (UA Gold, unfortunately). Due to late inbound aircraft, the flight did not end up boarding until 12:15 AM the next morning. 14 hours at the Kansas City airport is not my idea of fun. UnitedCares offered a whopping $100 ETC. I will be contacting United for more.

Kacee

And UA's records will show the time that OP was offloaded.

Silver Fox

Was on UA949 yesterday, LHR-SFO, which at check-in was LHR-SFO, then by the time I had walked to the lounge at T2 (10 mins) the desk person said "ah, you are now going via Bangor, Maine, as one of the pilots called in sick so 2 pilots are only allowed to fly for up to 7 hours (I think that is what she said) so you will pick up a new crew in Bangor". Long story short we we were scheduled to get to SFO at 1230pm, got there at about 430pm, just in time for the evening commute. I have not looked at the compensation that they have offered as yet.

threeoh

As this is ex-EU you are owed some EU261 compensation. However, whether your flight arrived 4h00m+ or 3h59m- late affects how much. If over 4 hours, you'll likely be offered EU 600 in cash or $900 ETC. Make sure to mention EU261 in your comp request.

https://www.flyertalk.com/forum/unit...-united-5.html

fearless2357

First time on this thread - I have been using Customer Care as a Plat and not Premier voice but here is what I got:

Offered a $200 ETC for my flight from SFO to IAH was delayed by 2 hours due to a cargo door issue, even required us to deplane and board again. Upon boarding a second time, we sat at the gate for an hour more, which made a lot of people miss connections, including myself; had we departed soon after replaning, I would have been fine.

Was forced to spend the night in IAH (on UA's dime of course) because the last flight to MCI for my connection already left. Stated that I was traveling for a family event and arriving a day late really was bad for the trip. Given that the one way fare for that was only $135 on a G fare, I'm pretty happy.

Silver Fox

Yup, don't worry about that, just haven't had the time to logon and have a look yet. Will report back here for reference. Thanks.

ETA: Sadly it would appear that I do not know my name as the computer says no when I enter it in any of the gobbledygook formats they tell me. On the boarding pass my name is:
LAST/ FIRSTMIDDLE
I have entered it many different ways and it will not have it. This really should not be this difficult and their instructions are not very clear:

• Please make sure your first and last name are entered the same way they’re displayed on your boarding pass. Sometimes your middle name and/or title may be combined with your first name, such as Johnlee (instead of John Lee), Johnmr (instead of Mr. John), or Johnleemr (instead of Mr. John Lee).
• Please make sure your first name and last name are not transposed (use Smith JohnLee instead of JohnLee Smith).

What on earth I am doing wrong is beyond me.

mpiotrow

Have you tried something like MrJohnL, or JohnL (if your first name is John and middle name is Lee) for your first name? I think that's usually how mine is concatenated. Good luck!

Silver Fox

I hadn't as there is no "Mr" on my BP. I have now. Computer says no still ! I will look later as I am losing the will to live.........

Kacee

I suspect UA is making it deliberately difficult to obtain comp. All they should need is your PNR and MP number

In any event, I would contact UA directly to request the EU261 comp. That's going to be separate from whatever is offered on the customer care website.