United Consolidated Compensation Thread [Archive]
Mar 14, 2018, 10:17 am
#121
Join Date: Dec 2009
Location: BOS (South End)
Programs: UA 1K, AA EXP, TrueBlue, IHG Plat Amb, SPG Gold, Marriott Gold, Accor Platinum, National Exec Elite
Posts: 907
BOS-SFO last Wednesday my seat mate and I got our devices stuck in the "activation" stage for WIFI and unable to get online - also charged 3X. Offered 10,000 miles or $250 cert from FA...really generous in my humble opinion (took the cert and WIFI refunds).
Mar 14, 2018, 10:30 am
#122
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Mar 14, 2018, 1:53 pm
#123
Join Date: Dec 2009
Location: BOS (South End)
Programs: UA 1K, AA EXP, TrueBlue, IHG Plat Amb, SPG Gold, Marriott Gold, Accor Platinum, National Exec Elite
Posts: 907
Mar 15, 2018, 1:50 pm
#124
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
My first flight was delayed an hour and this caused me to miss my connecting flight (I was told it was from a mechanical issue earlier in the day). On the connection fight (4 hours) the wifi was not working and the FA told me they had been having problems with it. So instead of landing at 5:48pm I landed at 9:43pm (about 4 hours late). They did give a $20 food voucher.
Anyone think I have a chance of getting compensation from United?
Anyone think I have a chance of getting compensation from United?
Mar 15, 2018, 3:59 pm
#125
Original Poster
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
My first flight was delayed an hour and this caused me to miss my connecting flight (I was told it was from a mechanical issue earlier in the day). On the connection fight (4 hours) the wifi was not working and the FA told me they had been having problems with it. So instead of landing at 5:48pm I landed at 9:43pm (about 4 hours late). They did give a $20 food voucher.
Anyone think I have a chance of getting compensation from United?
Anyone think I have a chance of getting compensation from United?
Mar 15, 2018, 5:04 pm
#126
Join Date: Sep 2017
Programs: WN A-list., Marriott Plat, National EX, UA Silver
Posts: 289
Ok good point I'll focus on the wifi problems. I'll update my post with what happens. Thanks.
Mar 16, 2018, 7:24 pm
#127
Join Date: Jul 2007
Posts: 156
Any sense of timing for ETC arrival? I had wifi issues, and the FA was super helpful - as we were getting close to landing, she came over with her phone and proactively offered me a ETC. It seemed like she had some trouble (go figure) getting it to submit, but it appeared to go through. It's been ~48 hours and no email yet. How long does it usually take? Who should I contact? Thanks!
Mar 16, 2018, 9:11 pm
#128
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,846
Any sense of timing for ETC arrival? I had wifi issues, and the FA was super helpful - as we were getting close to landing, she came over with her phone and proactively offered me a ETC. It seemed like she had some trouble (go figure) getting it to submit, but it appeared to go through. It's been ~48 hours and no email yet. How long does it usually take? Who should I contact? Thanks!
Mar 17, 2018, 7:17 pm
#129
Join Date: Jun 2013
Posts: 243
Flight delayed 24 hours no hotel offered . Worth a write in to them correct? How do you word the email?
Mar 17, 2018, 7:24 pm
#130
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Mar 17, 2018, 7:33 pm
#131
Join Date: Jun 2013
Posts: 243
Mechanical. Chase cc insurance should cover my hotel and food . But surprised no email offering compensation (we landed 2 hours ago)
Mar 17, 2018, 7:36 pm
#132
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
The proactive emails are the exception, not the rule. I've only gotten maybe two or three of them in the past three hundred thousand miles or so.
Send a complaint to customer care via the webform. https://www.united.com/web/en-us/con...lt.aspx?POS=US
Send a complaint to customer care via the webform. https://www.united.com/web/en-us/con...lt.aspx?POS=US
Mar 18, 2018, 1:22 pm
#133
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
My wife was on the EWR to LAX flight 1244 On 3/16. After two hours trying to fix the reverse thruster, the plane was de-boarded. Finally found another plane. Total delay was 3 1/2 hours. Any idea what type of compensation is due?
Mar 18, 2018, 1:27 pm
#134
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
If I had to guess, I would say that her chance of any compensation is close to 0. Delays of <4 hours don't normally come with any compensation, according to other experiences in this thread.
Mar 18, 2018, 1:44 pm
#135
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
IME 4 hours is not a hard cut-off, especially on ps, where UA is more generous.