Originally Posted by erikanash

Hi guys, new here. I flew united in January and have been requesting compensation for what feels like years. I would love advice on what I should realistically expect given my soon to be mentioned circumstances-my experiences were not good and I have been in contact with united about this far too many times for my liking via phone, twitter, and email..


My flight was from Minneapolis to Dublin with a layover in Newark. I ended up being stuck on the tarmac in MSP for 4 hours. Two mechanical issues, three de icings, and a gas up later we took off. I had not a single united employee on that flight that was able to direct me towards my next steps if I did indeed miss my connecting flight. I went to my usual gate-the plane was gone and was shuffled around by every single united employee I spoke with (at least 6 different people in different areas), I actually had a woman tell me " I have better things to do and I am going to be awhile (as she is about to help one guest), you need to go to the other service area." So I did and the line was insane so I headed back to this original one, she then shouted over her customer "You really should take care of this on the phone, its better if you call." So I did this while waiting in line-explained my situation via tele and was told I needed to take care of this in person. I also requested compensation at this time and it never actually happened. I eventually did get taken care of by another employee and was spoken maybe one sentence to the whole time. I had to ask what she was doing (I asked kindly I promise) and when I requested food vouchers for my time I was ignored. She handed me my ticket and I shuffled to the gate as quickly as I could. Turns out my 13 hour travel destination turned into a 24 hour one and I had an extra layover in London LHR. While I am very appreciative I made it there, the amount of money I had to spend rearranging my entire evening was an upwards of $300+ and I was offered one thing and one thing only after talking with 8+ united employees and it was a $50 miles voucher. I have the choice to fly whomever and have dealt with delays before that have been less severe and have received significantly higher compensation. The lack of education, the attitude, hours lost, and inconveniences this cost me deserves more then a $50 miles voucher. That is not enough to make me want to fly United ever again. I am reaching out in hopes of better compensation-even if its more mileage.

Any help on what to do would be super appreciated. I have emailed called and tweeted (mostly emails at this point as they turn me down on the phone).

Thank you all Kindly for listening!