United Consolidated Compensation Thread
Jun 8, 22, 10:37 am - Wikipost
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Jun 5, 22, 6:17 pm
#541
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
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Originally Posted by Js715
I booked a round trip business class ticket from Chicago to warsaw. Then a ticket from Chicago to Omaha.
They are not even required to help you with your 'other ticket', but UA will do that if all is booked on UA as a courtesy. It is rough, but that is what is amounts to when you book separate tickets.
Hope you got home and bags will only be 1 day late. The most you can probably hope for at this point.
Last edited by cfischer; Jun 5, 22 at 7:00 pm
Jun 5, 22, 6:59 pm
#543
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Originally Posted by Js715
Oof.
Is it worth mentioning any of the junkiness of the polaris flight? It was just such a substandard experience at a high price point.
Is it worth mentioning any of the junkiness of the polaris flight? It was just such a substandard experience at a high price point.
Be clear what you write in about and make that be substantive. For example the bags did not make it and the inconvenience this caused. Minor stuff won't do you any good.
Jun 6, 22, 9:09 am
#544
Join Date: Dec 2014
Programs: AA PPRO, AS 75K, Hyatt Globalist, Marriott Titanium
Posts: 1,584
TL;DR: Booked partner J award ticket with UA miles operated by AC. Things went seriously sideways due to MX resulting in missed connections and a lost bag (eventually showed up 4 days later). I know that according to Montreal Convention, delayed baggage compensation claims must be filed with the last operating carrier (we were rebooked on TP), but any advice on who to complain to regarding the MX issue and horrible customer service? Does United ever issue compensation for partner J tickets booked with UA miles?
Jun 6, 22, 10:16 am
#545
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,426
Originally Posted by Boraxo
- I have no idea, I rarely ask for comp and it's been years since the last time
- I kept my UA routing and re-booked the connection for the next day (the connecting flight was non*A but same ticket).
- The flight was Eastbound and was forced to overnight at AMS (only one flight a day to the final destination and no realistic or better alternatives).
- Zero comp offered (at least nothing received in my inbox in the past 4 days)
- About 18 hours before ETD, the UA app offered options for earlier flights that would have required connections via ORD/EWR/IAD but I did not accept as IMO they would not necessarily have prevented the misconnect (i.e. the ORD flight was cancelled the prior day)
Jun 6, 22, 10:30 am
#546
Original Member
Join Date: May 1998
Location: CT/NY
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Originally Posted by rucksack
TL;DR: Booked partner J award ticket with UA miles operated by AC. Things went seriously sideways due to MX resulting in missed connections and a lost bag (eventually showed up 4 days later). I know that according to Montreal Convention, delayed baggage compensation claims must be filed with the last operating carrier (we were rebooked on TP), but any advice on who to complain to regarding the MX issue and horrible customer service? Does United ever issue compensation for partner J tickets booked with UA miles?
Originally Posted by Js715
Oof.
Is it worth mentioning any of the junkiness of the polaris flight? It was just such a substandard experience at a high price point.
Is it worth mentioning any of the junkiness of the polaris flight? It was just such a substandard experience at a high price point.
Jun 7, 22, 12:40 am
#547
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 2,860
Originally Posted by PTahCha
Still unclear what was substandard, other than some scuffing. Did the chair not recline, or one of the broken plastic part poked you?
Jun 7, 22, 7:05 am
#548
Original Member
Join Date: May 1998
Location: CT/NY
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Originally Posted by friedablass
OP mentioned that it was dirty as well. That's gross and to me warrants mention. The least I expect when flying in any class is a clean seat and area, never mind if it's J and I paid $4k cash for it. It might be cheap to you but it's still plenty of money.
And no, I did not say anything about the price.
Jun 7, 22, 7:55 pm
#549
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 2,860
Originally Posted by PTahCha
And no, I did not say anything about the price.
Jun 7, 22, 8:57 pm
#550
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Join Date: Sep 2003
Location: Honolulu Harbor
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Originally Posted by Js715
Oof.
Is it worth mentioning any of the junkiness of the polaris flight? It was just such a substandard experience at a high price point.
Is it worth mentioning any of the junkiness of the polaris flight? It was just such a substandard experience at a high price point.
Last edited by IAH-OIL-TRASH; Jun 7, 22 at 9:13 pm
Jun 8, 22, 12:30 pm
#551
Join Date: Dec 2014
Programs: AA PPRO, AS 75K, Hyatt Globalist, Marriott Titanium
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Originally Posted by IAH-OIL-TRASH
A little more can be gotten if seat didn't recline or in-flight entertainment system didn't work or a couple of lavatories - something that was supposed to work, but didn't. Max $150 travel certificate.
Originally Posted by IAH-OIL-TRASH
Lost bag rules require the last airline in possesion of it to get it to you.
Jun 8, 22, 3:15 pm
#552
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Join Date: Oct 2001
Location: Austin, TX
Posts: 16,381
Originally Posted by rucksack
I'd be pretty pissed if I only got $150 for broken IFE or a non-reclining seat on a long-haul J flight.
Originally Posted by rucksack
Isn't it the last operating carrier on the ticket that's responsible? So, let's say Lufthansa mishandled the bag but United operated the last segment. United would be responsible for paying the passenger's claims (and then could potentially recover some of the cost from the upline carrier that mishandled the bag, according to their interline agreement).
Jun 8, 22, 3:23 pm
#553
Join Date: Jul 2013
Location: Montreal, Quebec
Programs: United 1K, Bonvoy Titanium, NEXUS/GE, Amex Plat
Posts: 114
Just to add a somewhat unusual DP. On a recent domestic flight in F, I was served a drink in a broken glass. I didn’t notice until I went to grab it and cut my hand on it. I was proactively given some bandaids and 5k miles.
Jun 8, 22, 6:07 pm
#554
Join Date: Jul 2000
Posts: 3,400
United Sent me a Credit, How Can I Figure Out Which Flight it Relates to?
I recently flew RT on UA from SFO to AMS.
The outbound flight was a mess - left 2.5 hours late because there were no cleaners to clean the plane, then at AMS they went to a remote stand which caused another 30 minute delay to wait for a bus to the terminal.
The flight back was fine, but the entertainment system did not work, and the flight attendants kept announcing that people should contact United for compensation.
When I got back to San Francisco, there was an email from UA with the subject line "We are sorry about your flight, but hope this helps", and a credit for $150.
Is there any way to determine if this is compensation for the outbound delay or the inbound lack of entertainment? $150 seems high for the lack of entertainment (I bring my own so I didn't even notice), while $150 seems low for the 3 hours of delay and having to navigate the stairs in the rain with luggage.
The outbound flight was a mess - left 2.5 hours late because there were no cleaners to clean the plane, then at AMS they went to a remote stand which caused another 30 minute delay to wait for a bus to the terminal.
The flight back was fine, but the entertainment system did not work, and the flight attendants kept announcing that people should contact United for compensation.
When I got back to San Francisco, there was an email from UA with the subject line "We are sorry about your flight, but hope this helps", and a credit for $150.
Is there any way to determine if this is compensation for the outbound delay or the inbound lack of entertainment? $150 seems high for the lack of entertainment (I bring my own so I didn't even notice), while $150 seems low for the 3 hours of delay and having to navigate the stairs in the rain with luggage.
Jun 8, 22, 6:19 pm
#555
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
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Originally Posted by BigFlyer
I recently flew RT on UA from SFO to AMS.
The outbound flight was a mess - left 2.5 hours late because there were no cleaners to clean the plane, then at AMS they went to a remote stand which caused another 30 minute delay to wait for a bus to the terminal.
The flight back was fine, but the entertainment system did not work, and the flight attendants kept announcing that people should contact United for compensation.
When I got back to San Francisco, there was an email from UA with the subject line "We are sorry about your flight, but hope this helps", and a credit for $150.
Is there any way to determine if this is compensation for the outbound delay or the inbound lack of entertainment? $150 seems high for the lack of entertainment (I bring my own so I didn't even notice), while $150 seems low for the 3 hours of delay and having to navigate the stairs in the rain with luggage.
The outbound flight was a mess - left 2.5 hours late because there were no cleaners to clean the plane, then at AMS they went to a remote stand which caused another 30 minute delay to wait for a bus to the terminal.
The flight back was fine, but the entertainment system did not work, and the flight attendants kept announcing that people should contact United for compensation.
When I got back to San Francisco, there was an email from UA with the subject line "We are sorry about your flight, but hope this helps", and a credit for $150.
Is there any way to determine if this is compensation for the outbound delay or the inbound lack of entertainment? $150 seems high for the lack of entertainment (I bring my own so I didn't even notice), while $150 seems low for the 3 hours of delay and having to navigate the stairs in the rain with luggage.
also, this will definitely age this, but I flew NRT-SEA once with an inop entertainment sharem, and even though I had an empty middle next to me where it did work, FA insisted on giving me comp, which was $250. This was 2012 or 2013, I think. So that was in the heyday where UA gave comp for anything. Given that, inflation since then, etc., I’d say the $150 is definitely a downgrade on compared to the past.
