"Our commitment to California" email

Old Jan 8, 18, 10:41 am
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"Our commitment to California" email

OAK/SJC-LAX? What else can they do in California besides making a north/south shuttle?


"Dear (World's Most Awesomest UA Flyer)*,

As we head into the new year full of new beginnings, I want to take a moment to introduce myself. I recently joined United Airlines as the President of California. As a Californian and long-time United customer, I will be working hard to ensure that United Airlines best serves you and our communities.United’s California initiatives, including the creation of my role, are evidence of how important this market and our California customers are to us. I am proud to join a company working on issues that I care deeply about and that are important to Californians, including diversity and inclusion, protecting our environment, and the economic vitality of our communities.United has been part of California for more than 90 years, providing the best service and best network to connect you to the world. It’s a privilege to serve you and to help improve the communities in which you work and live.Thank you for your business. I look forward to many opportunities to exceed your expectations in 2018.All the best,


Janet Lamkin
President, California"

*I added that

Last edited by JVPhoto; Jan 8, 18 at 11:18 am
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Old Jan 8, 18, 10:43 am
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First I was excited to hear from the President of California. Then I realized that not even the President was going to get me mainline service to several markets from OAK.
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Old Jan 8, 18, 10:48 am
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Wonder if the new NJ/NY president will be sending a similar one...
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Old Jan 8, 18, 10:55 am
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https://www.bizjournals.com/bizwomen....html?page=all

It is a regional position. Sounds more marketing oriented, but may have some input into operations.
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Old Jan 8, 18, 10:56 am
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"President", I love the importance they bestow on themselves, a leaf right out of Idi Amin's book, whom as we all know was "His Excellency, President for Life, Field Marshal Al Hadji Doctor Idi Amin Dada, VC, DSO, MC, Lord of All the Beasts of the Earth and Fishes of the Seas and Conqueror of the British Empire in Africa in General and Uganda in Particular". And of course, the uncrowned King of Scotland.
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Old Jan 8, 18, 11:00 am
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Sounds like a great email. I’m scratching my head why the responses are negative
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Old Jan 8, 18, 11:02 am
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Originally Posted by zrs70 View Post
Sounds like a great email. Iím scratching my head why the responses are negative
Because the glass is half empty on FT.
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Old Jan 8, 18, 11:11 am
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Originally Posted by Eastbay1K View Post
First I was excited to hear from the President of California.
I guess Jerry Brown flies American.
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Old Jan 8, 18, 11:20 am
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Originally Posted by zrs70 View Post
Sounds like a great email. Iím scratching my head why the responses are negative
I don't think anyone was sounding negative...perhaps skeptical or quizzical? Closer read of the email I do see it talks about "values" and inclusion which makes it seem like PR marketing fluff vs. ramping up Ops.
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Old Jan 8, 18, 11:43 am
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Originally Posted by zrs70 View Post
Sounds like a great email.

Sounds like empty marketing fluff to me.

Originally Posted by zrs70 View Post
I’m scratching my head why the responses are negative
Perhaps because we'd rather be receiving an email advising that the SFO lounge situation has finally been resolved? Or that UA's commitment to California includes joining DL, AA, WN, AS, and B6 in providing direct service from OAK? Or [fill in other issue uniquely impacting California flyers].
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Old Jan 8, 18, 11:44 am
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Originally Posted by JVPhoto View Post
I don't think anyone was sounding negative...perhaps skeptical or quizzical? Closer read of the email I do see it talks about "values" and inclusion which makes it seem like PR marketing fluff vs. ramping up Ops.
Well it is part of a pattern since 2011. Lots of "hey we got great things coming" "we are your airline friends" marketing dreck. Meanwhile the actual airline keeps getting worse and worse. I personally spend about $70K+ a year on airfare (work and family travel) and while SFO is my home airport, United will get about $5K of that this year, and then mostly because I just booked SFO-LIH-SFO as UA was cheaper than connecting. With no flights to JFK, much better J class on OALs, no PE and seats on the 77W in Y that are .6" in narrower than on a 737, and those on the 789 basically as bad, and industry worst domestic product, and with a lot of good possibilities ex-SFO, United can send me all of the fluffy e-mails it likes, but sorry, the fake "we are your friends" tone that UA uses is not doing it for me....
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Old Jan 8, 18, 12:13 pm
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Originally Posted by zrs70 View Post
Sounds like a great email. Iím scratching my head why the responses are negative
The email is signed off with "Janet Lamkin, President, California"
I live in California and she isn't my president. The title is a falsehood, a marketing naming failure. She might be president of some California focussed division of United, but she isn't president of California.

The concept of a United "president of California" makes no sense by itself. There is no explanation of what "California" is. Is she the only employee of "California"?

Now waiting for the next email to find out who is President, United States. Should make for some good tweets.
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Old Jan 8, 18, 12:19 pm
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Maybe she can help with gate issues at LAX? I'm tired of landing and waiting 20 minutes for our gate to open up.
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Old Jan 8, 18, 12:23 pm
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I wonder if there is a President of North Dakota.
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Old Jan 8, 18, 1:19 pm
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Originally Posted by HereAndThere View Post
The email is signed off with "Janet Lamkin, President, California"
I live in California and she isn't my president. The title is a falsehood, a marketing naming failure. She might be president of some California focussed division of United, but she isn't president of California.

The concept of a United "president of California" makes no sense by itself. There is no explanation of what "California" is. Is she the only employee of "California"?

Now waiting for the next email to find out who is President, United States. Should make for some good tweets.
Really that's what you walked away with? I'm part of Hertz's President's Circle; yet, I don't, in any way, associate it to the actual federal government.
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