Do Serivce Directors still exist?
Jan 7, 2018, 3:06 pm
#1
Original Poster
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
Do Serivce Directors still exist?
I came from the CO side of the merger so I’m not 100% clear but it seems “Service Director” is a pmUA term for a supervisor (or senior GA?) — originally after the merger I heard pages for “SD”/Service Directors to gate XXX at all of the old UA hubs, but I can’t recall the
ast time I heard one at ORD or DEN...but sitting at IAD this afternoon I’ve heard several pages for “SD...Service Director to gate ... SD to gate ....” or “Service Director to gate .... URGENTLY”
Is this still a thing or just old habits die hard? And what does a SD do anyway? Do they exist at pmCO hubs and I’ve just never paid attention? (And thanks to the UC membership and improved morale/agent flexibility I haven’t had to ask for a sup in years so it could just be selection bias)
ast time I heard one at ORD or DEN...but sitting at IAD this afternoon I’ve heard several pages for “SD...Service Director to gate ... SD to gate ....” or “Service Director to gate .... URGENTLY”
Is this still a thing or just old habits die hard? And what does a SD do anyway? Do they exist at pmCO hubs and I’ve just never paid attention? (And thanks to the UC membership and improved morale/agent flexibility I haven’t had to ask for a sup in years so it could just be selection bias)
Jan 7, 2018, 4:32 pm
#4
Join Date: Apr 2010
Location: The counter of lost hopes and dreams, and for the creation of new ones in DEN
Programs: MP Rehab... or something like that...
Posts: 317
pmUA SD / pmCO Red Coats are called Leads now (as per union contract classification.) They are a step below Supervisor but still an agent who is assigned a certain area to assist with passenger issues, flight issues, and other things. Oh and we wear the dark blue coats or vests now. (or at least supposed to.)
Jan 7, 2018, 5:02 pm
#6
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
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Jan 7, 2018, 6:23 pm
#8
Original Poster
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
Thanks all! ^
And those coats generally much nicer/are more flattering than their predecessors... Certainly helps to explain why "bluecoats" generally seem to be more on top of/efficient with dealing with things too.
And those coats generally much nicer/are more flattering than their predecessors... Certainly helps to explain why "bluecoats" generally seem to be more on top of/efficient with dealing with things too.
Jan 7, 2018, 9:21 pm
#9
Join Date: Jan 2001
Location: Somewhere I've Driven To
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Posts: 2,070