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-   -   UA Same-Day Travel Change (SDC) Fees/Questions -Free STBY for all, SDC for all elites (https://www.flyertalk.com/forum/united-airlines-mileageplus/1886554-ua-same-day-travel-change-sdc-fees-questions-free-stby-all-sdc-all-elites.html)

navatwal Jan 30, 2023 5:23 pm

I no longer see option to book an earlier or later flight in app (same day flight change), 1k, travel in F, first flight of the New Year!

jsloan Jan 30, 2023 5:32 pm


Originally Posted by SFOBayFlyer (Post 34971570)
I looked through the FAQ, but didn't see an exact answer, so here goes:

I am booked on a paid nonstop from SFO to RDM tomorrow on the morning flight (there's a morning and evening flight each day). Would like to SDC (or standby) for the same flight exactly one day later (same time, flight number, etc, just 1 day later). Is the correct strategy to wait until it's <24 hours to tomorrow night's flight, SDC for that and then wait until it is <24 hours to the following morning's flight (Wednesday morning flight -- the one I want) and SDC a second time for that? Thanks!

Yes, that's the only approach that will work for SDC, although note that there's no guarantee you'll find space on both of your target flights.


Originally Posted by navatwal (Post 34971698)
I no longer see option to book an earlier or later flight in app (same day flight change), 1k, travel in F, first flight of the New Year!

Is there an alternative flight with inventory in your fare class? Connecting? Any non-UA segments?

leftysauce Jan 30, 2023 8:18 pm


  • Change itinerary at the layover point (using kiosk, app, or agent) to create an otherwise illegal layover: Y
  • Change itinerary at a layover point to add another layover not permitted (either in terms of number of segments or routing rules) by the routing rules: Y

Are these still the current/officially allowed? I think the language may have been modified in https://www.united.com/ual/en/us/fly...t-changes.html or am I misremembering:


-Can I change my routing on the same day of travel?
Yes, you can do so when a change can be confirmed, but only if the fare allows for the new routing and there are no changes to the origin or destination airports.
...
T&C:
-Changes are only available for the same origin and destination airport. Your connection points can be changed if the fare you’ve bought allows for the new routing.
I was flying DEN-DFW-ORD and DFW-ORD cleared PZ. At DFW, the app and kiosk offered no SDC option for PZ or my ticketed fare class as usual when segment is upgraded. Did a flight search in the app and saw DFW-EWR-ORD was selling for V-W class with my ticketed fare class at 8. Went to the gate and GA said confirmed changes were not allowed (even though I showed her the website above) but she would try putting me on standby. I instantly cleared standby into my original ticketed fare class and she was puzzled. She called over a supervisor and the supervisor said "direct" flight cannot be changed to flights with connections. She deleted the cleared-standby segments and told me to call reservations.

I called reservations and the onshore agent said she couldn't see DFW-EWR-ORD option in her system even though flight search in the app was displaying the option. She also said that changing from non-stop to connections will require fare difference.

My question is :
If my fare only allows DEN-HOU-CHI, does that mean if I'm at IAH and see IAH-IAD-ORD, I'm not allowed to change to that? or was the agents simply unfamiliar with the SDC policy?
per

  • All remaining unflown segments in a single fared itinerary are considered together.
  • Routing can be changed (addition, deletion, or change of connection points) but the routing rules of the original fare usually apply.

The weird thing is that the routing rule was DEN-HOU-CHI but I was still able to change to DEN-DFW-ORD.

On a side note, Kirby was sitting a few rows ahead of me on DFW-ORD and I got to talk to him for a sec lol

ShagU Jan 30, 2023 9:08 pm


Originally Posted by navatwal (Post 34971698)
I no longer see option to book an earlier or later flight in app (same day flight change), 1k, travel in F, first flight of the New Year!

Noted the same last week. Has the system changed?

SFOBayFlyer Jan 30, 2023 10:23 pm

Thanks for the feedback! No alternative ways to get there from SFO. Just SDC'd for the later flight on the same day (step 1) and it rebooked me into Y! Now, I need to wait until tomorrow morning and I should be good for the following day SDC. Assuming it keeps my Y fare, I would assume it would be easy to confirm if a single seat is available for sale on the following day's flight.

jsloan Jan 30, 2023 10:39 pm


Originally Posted by leftysauce (Post 34972041)
Are these still the current/officially allowed? I think the language may have been modified in https://www.united.com/ual/en/us/fly...t-changes.html or am I misremembering:

What you've quoted has always been the rule. It's just that the app used to ignore routing rules willy-nilly, and it seems that it no longer does.


Originally Posted by leftysauce (Post 34972041)
My question is :
If my fare only allows DEN-HOU-CHI, does that mean if I'm at IAH and see IAH-IAD-ORD, I'm not allowed to change to that?

That is always how the system was supposed to work, yes. Certain fare rules (advance purchase, minimum / maximum stay, day of week / time of day / seasonal restrictions) were ignored by policy, but the fare was always supposed to be valid for the new routing. It's never been the case that you were supposed to be able to turn IAH-ORD into IAH-HNL-NRT-EWR-AUS-DEN-ORD just because UA flies all of those sectors. :D

NY-FLA Jan 31, 2023 7:36 am


Originally Posted by asovse1 (Post 34947973)
I asked this question upthread about a month ago and got no responses: "Who's higher on the standby list, non-UA *G or Premier Silver, since I am both?"

I attempted to answer the question myself by swapping both numbers at check-in (of course, that's really hard to do on this airline for some reason, as noted on plenty of other threads...lol)

So I didn't. I simply stayed with my non-UA *G number.

On Saturday I flew LAX-SFO, I assume this route is elite heavy because of the 70+ on the upgrade list for CPU. There were 25 on standby. My name was #1 for the full 24h I had checked in, and I checked that list often. I assumed the other 24 people had no status and were doing the free standby.

I was bored and waited at the gate for my new boarding pass and chatted with someone who ended up telling me his name, and I asked if he was the guy #2 on the waitlist. He had 1K bag tags and said that he had "status" which I assume was current.

So there you go, I don't know how, but I was ahead of UA's home Premier members on the waitlist. It was an O/D flight and booked on 014 stock and they even let me choose an Y+ seat which I didn't think was still offered to *G flyers.

Is this surprising (that as a foreigner I was atop the list)? I found it so! Only three people cleared I believe.


Originally Posted by hoangtri1 (Post 34948060)
I think it has more to do with the fact that it was 014 stock ticket and not 016. If you didn't fly, UA would get $0 revenue. On a 016 ticket, they could just rebook you. It's more difficult to do that when ticketed outside UA.
​​

Also my experience with the upgrade list. Recently, I was the one passenger upgraded on an MCO-DEN leg. It was an 014 stock, G-bucket fare, so not a chance other than for the 014 ticket. The ticket was purchased only ~30 hours in advance, was way cheaper than the UA options and also gave much higher PQM's than the $$$ paid would have implied. The same impact on the upgrade list was not evident on the DEN-YVR leg. A good experience except for the futility of trying to standby on an earlier DEN-YVR flight operated by AC.

jsloan Jan 31, 2023 10:13 am


Originally Posted by NY-FLA (Post 34973044)
Also my experience with the upgrade list. Recently, I was the one passenger upgraded on an MCO-DEN leg. It was an 014 stock, G-bucket fare, so not a chance other than for the 014 ticket.

There is zero reason to believe that a 014 ticket has any better upgrade possibilities than a 016 ticket.

Rather, I suspect you were not the only passenger upgraded; you were just the last passenger upgraded. Unless you saw a ton of 1Ks walk past you on the way to the back, I'm not buying this. The only other thing I can think of is that AC messed up the fare (see below) and put you into Y.


Originally Posted by NY-FLA (Post 34973044)
was way cheaper than the UA options and also gave much higher PQM's than the $$$ paid would have implied

Flights operated by UA earn PQPs based upon the fare paid to UA. If you got a large bonus, it might be that AC somehow messed up its fare table in a way where they paid UA for a more expensive ticket.

navatwal Jan 31, 2023 12:56 pm


Originally Posted by ShagU (Post 34972123)
Noted the same last week. Has the system changed?

Checked in for flight tomorrow, no options for same day flight change! Definitely something has changed.

RobOnLI Jan 31, 2023 7:23 pm


Originally Posted by navatwal (Post 34973979)
Checked in for flight tomorrow, no options for same day flight change! Definitely something has changed.

Need cities and fare class to help figure out if SDC isn't available because of fare inventory or because there might be an issue. But I'll bet right now it's simply your fare class not being available for flights within 24 hours of check-in.

-RM

fumje Jan 31, 2023 8:09 pm


Originally Posted by ShagU (Post 34972123)
Noted the same last week. Has the system changed?


Originally Posted by navatwal (Post 34973979)
Checked in for flight tomorrow, no options for same day flight change! Definitely something has changed.

Fully missing, or when used no options offered?

NY-FLA Jan 31, 2023 9:07 pm


Originally Posted by jsloan (Post 34973496)
There is zero reason to believe that a 014 ticket has any better upgrade possibilities than a 016 ticket.

Rather, I suspect you were not the only passenger upgraded; you were just the last passenger upgraded. Unless you saw a ton of 1Ks walk past you on the way to the back, I'm not buying this. The only other thing I can think of is that AC messed up the fare (see below) and put you into Y.


Flights operated by UA earn PQPs based upon the fare paid to UA. If you got a large bonus, it might be that AC somehow messed up its fare table in a way where they paid UA for a more expensive ticket.

Believe whatever you want, but there were at least 2 that boarded as Global Services. I recall one "GS" whose boarding pass gave the exit row beep, and the owner headed back into coach. I initially concluded that maybe the GA wasn't monitoring pre-boarding closely until a woman behind me came barging out of the zone 1 line claiming to be 1K and got turned back as a non-1K by the same GA. All in all just a regular day at MCO. I paid little attention to where the others behind me claiming 1K pre-board ended up, because to be honest, I don't care that much. I do know that only one pax, me, showed as cleared on the upgrade list, but I also know I often don't show up on that list after an upgrade has processed a few days earlier.
As for the PQP's earned, you may recall there were many posts on this board when PQP's were first introduced about the possibility of "gaming" the system by flying UA metal on partner airlines to get a higher PQP yield. An error with this ticket seems likely, as I've done the itinerary on 014 stock several times this month, with upgrades and PQP results all over the map. Plus there was the instance where irrops occurred and I ended up with a "J" bucket ticket. So :confused:

jsloan Feb 1, 2023 12:37 am


Originally Posted by NY-FLA (Post 34975079)
Believe whatever you want, but there were at least 2 that boarded as Global Services. I recall one "GS" whose boarding pass gave the exit row beep, and the owner headed back into coach.

The GS could be on a BE ticket (but wouldn't likely get an exit row) or traveling with multiple companions and not willing to use instruments. Otherwise, there's no realistic scenario that holds water.


Originally Posted by NY-FLA (Post 34975079)
I do know that only one pax, me, showed as cleared on the upgrade list, but I also know I often don't show up on that list after an upgrade has processed a few days earlier.

Exactly. Upgrades ahead of the gate haven't appeared on the list in years.


Originally Posted by NY-FLA (Post 34975079)
As for the PQP's earned, you may recall there were many posts on this board when PQP's were first introduced about the possibility of "gaming" the system by flying UA metal on partner airlines to get a higher PQP yield. An error with this ticket seems likely, as I've done the itinerary on 014 stock several times this month, with upgrades and PQP results all over the map. Plus there was the instance where irrops occurred and I ended up with a "J" bucket ticket. So :confused:

AC almost certainly screwed something up and put you into Y. That would put you first on the list ahead of other 1Ks, and waiting for PN, but wouldn't put you ahead of a GS. The only way you'd be ahead of a GS is if they listed you as a paid J customer, which seems borderline impossible since you'd have been on a Y ticket and SHARES should have tried to validate when AC pushed the record across. As for the PQP -- the calculation should have been based upon the fare stored in the ticket. So, if AC pushed across a Y fare in order to match your Y seat, then that might have gotten stored, but I assume AC is going to have to make that good with UA when they reconcile. Maybe if enough people are in the same boat, AC will decide to prioritize fixing its systems….

Considering the regularity with which people post complaints about AC screwing up AC-operated segments, I guess I'm not surprised that they're screwing up UA-operated segments too. I'm not sure it's some panacea, but for people who have the option to book 014, it's a shot at a jackpot. (The price, of course, is having to deal with AC customer service if anything goes wrong with the ticket. :D) In general, there's no point to trying to "game" the system by putting UA segments on non-UA tickets, because they routinely get it correct. There are posts about once a month from someone who says "I used the calculator for my ticket and I didn't get the right number of miles," and, when people investigate, it's often UA on non-016 giving a fare-based, rather than distance-based, result.

fumje Feb 1, 2023 9:05 am

SDC with checked bag -- allowed?
 
I am getting some limited SDC options with checked bags. It lets me move to earlier flights, not later. However, maybe related, maybe not: I already had seemed to be cut off from pushing to later flights before I checked a bag (already did several SDC). So basically I am getting all the same SDC options before and after checking bag.

Is this normal now? I do not actually want to move to an earlier flight, but if I did would I have to wait for my bag when I arrive?

jsloan Feb 1, 2023 9:16 am


Originally Posted by fumje (Post 34976240)
I am getting some limited SDC options with checked bags. It lets me move to earlier flights, not later. However, maybe related, maybe not: I already had seemed to be cut off from pushing to later flights before I checked a bag (already did several SDC). So basically I am getting all the same SDC options before and after checking bag.

Is this normal now? I do not actually want to move to an earlier flight, but if I did would I have to wait for my bag when I arrive?

SDC with checked luggage has always been allowed, provided you have at least one hour before the flights to move your bag. SOP for domestic travel would be to deliver your bag on the next flight anyway, whether you're ticketed on it or not. Whether or not UA would agree to deliver it after an SDC? I've had them do so in the past, after SDCing DEN-IAH-AUS to DEN-AUS after rechecking my bag upon arriving from NRT. My bag went to IAH anyway (I wasn't thinking -- I should have made the change at the recheck counter), and UA delivered it to me the next day.


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