United Domestic First Meal Service Reduction
Jan 2, 2018, 10:24 pm
#16
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,751
Depending on how long you consider your DEN-LAX flight (Italics mine)
2 hrs. 20 min. to 2 hrs. 30 min.
1:30 p.m. to 2:59 p.m. - Refreshments, which include a selection of premium snacks and fresh fruit
2 hrs. 31 min. to 3 hrs. 59 min.
1:30 p.m. to 2:59 p.m. - Refreshments are available on flights under 3 hours; A full meal service with two entree choices is available on flights 3 hours or longer
- United and United Express serve meals or snacks on flights shorter than 2 hrs. 20 min. only on the following routes:
- Between Chicago O'Hare and Boston, Dallas/Ft. Worth, New York LaGuardia and New York/Newark
- Between Denver and Chicago O'Hare, Houston Intercontinental and Los Angeles
- Between New York/Newark and Atlanta
- United and United Express serve meals on flights departing between 1:30 and 3:59 p.m. on the following routes:
- Between Chicago O'Hare and Albuquerque, Bozeman, Fort Lauderdale, Fort Myers, Jackson Hole, Las Vegas, Phoenix and West Palm Beach
- Between Denver and Columbus or Vancouver
- Between Houston Intercontinental and Los Angeles, New York LaGuardia, New York/Newark, Pittsburgh and Richmond
- Between New York/Newark and New Orleans or St. Johns
- Between San Francisco and Edmonton
- Between Washington Dulles and Dallas/Ft. Worth, Denver and Houston
NOTE that for item 2 above, DEN-LAX is not included in the meal exception window between 1:30 and 3:59PM
Jan 3, 2018, 5:42 am
#17
Join Date: Oct 2017
Location: Kansas City, MO
Programs: DL Plat, UA Plat
Posts: 150
Could be an error, or they're anticipating a catering issue and don't want to promise a meal at this point? Trying to be optimistic, I guess. I fly the DEN-ORD route a whole bunch and I love the fact that there's a meal service in first.
FWIW, United's website still indicates that this is an exception route so if they've made a policy change, they haven't gone public with it yet.
FWIW, United's website still indicates that this is an exception route so if they've made a policy change, they haven't gone public with it yet.
Jan 5, 2018, 9:04 am
#18
Join Date: Oct 2011
Location: Texas
Programs: Former 1K turned UA Kettle
Posts: 413
I have IAH-SMF return at the end of the month. Both directions show Meal: None. Outbound is 4h 22m block time, return is just under 4 hrs. Surely a website glitch right? According to the site linked above, both flights should be catered with meals?
Outbound departs at 9:40 am landing 12:02 pm
Return departs at 1:05pm landing 6:45pm
Outbound departs at 9:40 am landing 12:02 pm
Return departs at 1:05pm landing 6:45pm
Jan 5, 2018, 9:27 am
#19
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 728
I have IAH-SMF return at the end of the month. Both directions show Meal: None. Outbound is 4h 22m block time, return is just under 4 hrs. Surely a website glitch right? According to the site linked above, both flights should be catered with meals?
Outbound departs at 9:40 am landing 12:02 pm
Return departs at 1:05pm landing 6:45pm
Outbound departs at 9:40 am landing 12:02 pm
Return departs at 1:05pm landing 6:45pm
Jan 5, 2018, 9:55 am
#22
Join Date: Feb 2008
Location: Chicago, IL
Programs: UA 1K MM, DL Diamond, NK Gold, Mariott LT Plat/Titanium, Hyatt Globalist, Hilton Gold
Posts: 925
FLL-ORD was catered with a snack for the 12:45 pm departure. The FAs said that the change just occurred. They had flown EWR-FLL and it was also a snack. Hope this changes back.
Jan 5, 2018, 1:03 pm
#24
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,299
They should just bring the Snacks For Sale cart through F now. It's beyond a joke. LH can give you an appetizer and choice of an entree intra-Europe for 'short' flights regardless of time of day - and UA gives you a basket full of Nacho Cheese Chips and some almonds. Mmmmmm... 
Jan 5, 2018, 2:37 pm
#26
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,404
Everyone who experiences meal service which does not meet their published standards - please complain to UA - they need to know this is not okay!
Jan 5, 2018, 3:28 pm
#28
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,385
DEN-LAX and DEN-IAH got "snacked" effective January 1.
Jan 7, 2018, 1:31 pm
#30
Join Date: Apr 2017
Programs: AMEX Plat Marriott Gold HHGold UA Silver
Posts: 40
It had been since CO that I had flown from Florida to Houston in F. On a whim I paid for one of those check on upgrades. But with limited expectations .
I expected a mediocre half baked meal like CO offered in the past as it was a "lunch" time flight (CO did have the best soup tho). I got a nicer bag of pretzel than they had out in coach and free direct TV
Separately a friend of mine recently in F facing the same no food issue. He was CHARGED for a snack box from Y when he requested it seated F!!
It was only a few years ago that Continental offered more to customers in the back than UA does in F now.
Soon it will all be Spirit
I expected a mediocre half baked meal like CO offered in the past as it was a "lunch" time flight (CO did have the best soup tho). I got a nicer bag of pretzel than they had out in coach and free direct TV
Separately a friend of mine recently in F facing the same no food issue. He was CHARGED for a snack box from Y when he requested it seated F!!
It was only a few years ago that Continental offered more to customers in the back than UA does in F now.
Soon it will all be Spirit
