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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]

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Old Jan 1, 2018, 9:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.

UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA

These are the two rules for this thread:
  1. Use this thread for a simple, basic question. Moderators may move posts to other threads if the question deserves its own thread.
  2. Any member who can post a constructive, patient answer is welcome to reply.

Generally, there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.

Additional tools for members seeking information about MileagePlus:

United MileagePlus Master Wiki

"New" United Airlines Forum Glossary

Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]

   
Old Sep 18, 2018, 9:13 pm
  #1336  
 
Join Date: Jul 2018
Posts: 5
Thank you jsloan - that is very helpful!
jsloan likes this.
Zakfischer is offline  
Old Sep 20, 2018, 6:53 pm
  #1337  
 
Join Date: Sep 2018
Programs: UA 1K, LH FT, Marriott Plat, IHG Gold, Hertz PC, Avis PPlus
Posts: 72
I was briefly searching the forum for the answer unsuccessfully. I have had several boarding passes now issued by LH where I added my MP no to the reservation. It does recognize the MP no but every single BP says that I am a UA *P instead of *G. It really wouldn't bother me if I didn't have to switch Apps to show my digital MP card in order to get priotity boarding and Lounge access when flying coach. Is there any resolution for this (I had ONE BP where it was correct, so technically it should work, shouldn't it?)
mynolix is offline  
Old Sep 20, 2018, 7:14 pm
  #1338  
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Join Date: Aug 2017
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Posts: 10,454
Originally Posted by mynolix
every single BP says that I am a UA *P instead of *G.
Do you mean *S?
Repooc17 is offline  
Old Sep 20, 2018, 7:18 pm
  #1339  
 
Join Date: Sep 2018
Programs: UA 1K, LH FT, Marriott Plat, IHG Gold, Hertz PC, Avis PPlus
Posts: 72
Originally Posted by Repooc17
Do you mean *S?
No, it doesn't show any status with *A. BP clearly shows UA *P under status. Whereas my BP from the exact same flight LH413 from July (which was the ONE) shows UA *G.

I think ur asking bc of my FT status with LH. I do use my MP account though when flying internationally (for the *G benefits)
mynolix is offline  
Old Sep 21, 2018, 6:20 am
  #1340  
 
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 781
Anyone else having issues with united.com and Chrome? It says it loaded but I am looking at a blank page

https://www.united.com/en/us/ give me that, https://www.united.com/en/uk gives me an error message about the page not exisiting but but it also gives me links that will get me into to log in etc and then it works.

I did email customer care and waiting to hear.
gene2632 is offline  
Old Sep 21, 2018, 7:36 am
  #1341  
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Join Date: Aug 2015
Posts: 11,446
Originally Posted by gene2632
Anyone else having issues with united.com and Chrome? It says it loaded but I am looking at a blank page

https://www.united.com/en/us/ give me that, https://www.united.com/en/uk gives me an error message about the page not exisiting but but it also gives me links that will get me into to log in etc and then it works.

I did email customer care and waiting to hear.
No issue for me. Try clearing cookies or using new incognito?

https://www.united.com/ual/en/gb/ is the link for the UK site ('classic' mode).
fumje is offline  
Old Sep 21, 2018, 7:52 am
  #1342  
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,413
Originally Posted by gene2632
I did email customer care and waiting to hear.
Because of a cookie issue on your computer?
Kacee is offline  
Old Sep 21, 2018, 8:06 am
  #1343  
 
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 781
The draw back to clearing cookies is a lot of my other log ins get messed up. Things other sites need to verify me vanish too. If it persists I will try clearing history and cookies. Just weird that I can go in a back door but not directly to the home page for the US
gene2632 is offline  
Old Sep 21, 2018, 8:13 am
  #1344  
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Originally Posted by gene2632
The draw back to clearing cookies is a lot of my other log ins get messed up. Things other sites need to verify me vanish too. If it persists I will try clearing history and cookies. Just weird that I can go in a back door but not directly to the home page for the US
You can just delete your united cookies. With chrome, click the space next to http(s), then click the cookies, then remove everything in the list.
gene2632 likes this.
fumje is offline  
Old Sep 21, 2018, 8:23 am
  #1345  
 
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 781
Cleared the history for all of Chrome but left cookies in tact, seems to have cured the problem. Thanks for all of the help. It was weird that united.com was the only site acting up so I figured it was them and not me.....
gene2632 is offline  
Old Sep 21, 2018, 8:46 am
  #1346  
 
Join Date: Oct 2017
Location: ORD
Programs: United Platinum, Marriott Titanium, Hilton Diamond, Hertz PC, Avis Preferred Plus
Posts: 79
I booked an economy award trip for this December to Hawaii. My return trip takes me from HNL-OGG-ORD, and the HNL-OGG segment is operated by Hawaiian airlines.

If I make changes to my trip through Hawaiian airlines, would UA cancel the OGG-ORD portion of my trip? I'm considering either or both of
1. Purchasing F fare for HNL-OGG
2. Moving the HNL-OGG segment a day earlier
flandery is offline  
Old Sep 21, 2018, 8:56 am
  #1347  
 
Join Date: Sep 2006
Location: Teaneck, NJ
Programs: SPG Gold, HHonors Gold, IHG Platinum, Marriott Silver
Posts: 699
If i booked a United flight from EWR-OGG with Singapore miles on United, and United changes the flight times by a lot, are United agents able to rebook me on the EWR-HNL flight and then the HNL-OGG interisland flight, even if the interisland flight is flown by partner Hawaiian?

Whether yes or no, is United the one who can switch flights for me, or will I need to call Singapore to intervene. I've only had this happen in the past on AA booked through BA, and each time I had to have BA call AA to get them to open up space for the new flights. Not sure how it works in this situation as it's my first time booking UA with Singapore.
yoshapman is offline  
Old Sep 21, 2018, 9:41 am
  #1348  
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Join Date: Apr 2013
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Originally Posted by yoshapman
If i booked a United flight from EWR-OGG with Singapore miles on United, and United changes the flight times by a lot, are United agents able to rebook me on the EWR-HNL flight and then the HNL-OGG interisland flight, even if the interisland flight is flown by partner Hawaiian?
It's an SQ ticket, and you will deal with SQ. The exception is day of departure, when you deal with the operating carrier (UA or HA).
Kacee is offline  
Old Sep 21, 2018, 9:45 am
  #1349  
 
Join Date: Sep 2006
Location: Teaneck, NJ
Programs: SPG Gold, HHonors Gold, IHG Platinum, Marriott Silver
Posts: 699
Originally Posted by Kacee
It's an SQ ticket, and you will deal with SQ. The exception is day of departure, when you deal with the operating carrier (UA or HA).
Any idea if Singapore has the ability to book a joint UA/HA ticket? Going to call SQ later today, but there's really no availability on United without someone opening up more saver space.
yoshapman is offline  
Old Sep 21, 2018, 9:48 am
  #1350  
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Join Date: Apr 2013
Location: PHX
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Posts: 56,413
Originally Posted by yoshapman
Any idea if Singapore has the ability to book a joint UA/HA ticket?
HA is not an SQ partner, so that would be "no."
Kacee is offline  

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