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Consolidated Global Services Thread: Benefits, Questions [2018]

Consolidated Global Services Thread: Benefits, Questions [2018]

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Old Jan 15, 19, 3:13 am   -   Wikipost
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United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).

GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.

Last years' thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2017]
Thread on 2017 Global Services Notifications
Thread on 2017 Qualifying Discussion

Known facts concerning qualification and eligibility from United:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.


Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number, ​usually answered on the first ring, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (GPU/RPU) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and now prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted)
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
Additional Known Award and Upgrade Benefits (many unpublished)

All benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only.
  • GS can upgrade economy awards (XN or YN) into Business / First with a GPU if PN inventory is available, provided both instrument and miles drawn from GS member account. United-operated flights only.
  • GS can confirm any waitlisted instrument-supported upgrade within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (GPU/RPU) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets. GS can also open economy award space for the companion to allow for the upgrade with instrument, even if XN or T are unavailable.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased.)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy.
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Old Feb 12, 18, 10:14 am
  #226  
 
Join Date: Mar 2008
Location: New York
Programs: UA GS, Hilton Diamond, Marriott Gold
Posts: 1,995
Originally Posted by greenpau View Post


You are listed in the correct way — if it says “PN requested” that should give you more comfort - in fact, I call at times when it just lists “upgrade requested” to confirm it is indeed listed for PN. I frequently see this on Award itineraries where I have applied an instrument - I think the manual application procedure requires agents to list what class you are waitlisted for. Either way, you’re on the list. PN is cleared before R.
Thanks. I thought maybe the "secret" bucket (wherein the upgrade clears shortly after waitlisting) might not take into account the PN class requested version of waitlisting, but it sounds like this is how it will be for manually applied upgrades regardless.

Will cross my fingers and call at T-72 if it hasn't cleared yet. After 16 hours on the Dreamliner in Polaris, economy on the last leg would be nice to avoid.
villox is offline  
Old Feb 12, 18, 12:40 pm
  #227  
 
Join Date: Nov 2014
Location: MSP
Programs: UA 1K, DL PM, WN, Global Entry; +others wherever miles/points are found
Posts: 8,866
Yes, the difference between "PN class requested" and "Upgrade requested" is whether the system knows the unique ID of the instrument which supported the upgrade request.. usually when done manually it does not (same for R).
findark is offline  
Old Feb 12, 18, 4:22 pm
  #228  
 
Join Date: Apr 2013
Location: Doylestown/Charlotte
Programs: UAL GS; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 986
GS been downgraded to Marriott Gold? What does this mean for Exec Lounge Access which is a valuable perk?
manstein58 is offline  
Old Feb 12, 18, 4:36 pm
  #229  
 
Join Date: Apr 2017
Posts: 575
Originally Posted by iluv2fly View Post
How was the upgrade "free"?
Op up. Believe it or not, seems to happen quite a bit. I'm about 33% this year and have had 0 long hauls in the back without an empty middle or full row. Certainly made the extra $ spent last year to renew GS worthwhile.
flyerbaby19 is offline  
Old Feb 12, 18, 6:51 pm
  #230  
 
Join Date: Jan 2013
Location: DEN, GOT
Programs: UA GS
Posts: 45
Originally Posted by manstein58 View Post
GS been downgraded to Marriott Gold? What does this mean for Exec Lounge Access which is a valuable perk?
Marriott Gold get lounge access. For Marriott the difference between Gold and Platinum is minimal.
The big difference is in the matched status to SPG where Platinum gets lounge but Gold does not.
nntman, jjmoore and manstein58 like this.
YumYumcake is offline  
Old Feb 13, 18, 3:28 pm
  #231  
 
Join Date: Mar 2007
Location: NYC
Programs: Marriot LT Titanium/Hertz PC/UA 1MM GS
Posts: 99
Originally Posted by findark View Post
Yes, the difference between "PN class requested" and "Upgrade requested" is whether the system knows the unique ID of the instrument which supported the upgrade request.. usually when done manually it does not (same for R).
I am on a flight from MXP to EWR on 6/3 where I used 2 GPU's on a converted T fare. Flight is currently P9, PN0 as it has been for the past few weeks. Does this mean I need to call to make sure this clears into PN rather than R? Reservation only says GPU's used for "Upgrade Requested".
LesPaul30 is offline  
Old Feb 13, 18, 3:58 pm
  #232  
 
Join Date: Nov 2014
Location: MSP
Programs: UA 1K, DL PM, WN, Global Entry; +others wherever miles/points are found
Posts: 8,866
Originally Posted by LesPaul30 View Post
I am on a flight from MXP to EWR on 6/3 where I used 2 GPU's on a converted T fare. Flight is currently P9, PN0 as it has been for the past few weeks. Does this mean I need to call to make sure this clears into PN rather than R? Reservation only says GPU's used for "Upgrade Requested".
No - it just means that the system knows the specific GPUs which you used. This is generally better: for example, they will correctly auto-redeposit if the reservation is canceled. My comment was only that the same distinction applies for us 1Ks between Upgrade Requested and R Class Requested.
findark is offline  
Old Feb 13, 18, 4:05 pm
  #233  
 
Join Date: Sep 2011
Location: SFO
Programs: AS more so than UA these days
Posts: 1,359
Originally Posted by LesPaul30 View Post
I am on a flight from MXP to EWR on 6/3 where I used 2 GPU's on a converted T fare. Flight is currently P9, PN0 as it has been for the past few weeks. Does this mean I need to call to make sure this clears into PN rather than R? Reservation only says GPU's used for "Upgrade Requested".
You're good, no need. That flight's wide open as well, your odds of it clearing within the next couple of months are excellent.
NoLaGent is offline  
Old Feb 13, 18, 8:53 pm
  #234  
 
Join Date: Jan 2009
Location: NY
Programs: UA GS & 2MM, HHONORS Diamond
Posts: 45
Just received my Marriott "Gold" kit today. Platinum was fun while it lasted...Was a nice perk.
nntman is offline  
Old Feb 14, 18, 1:25 am
  #235  
 
Join Date: Feb 2001
Location: NYC
Programs: UA Global Services
Posts: 1,377
Originally Posted by nntman View Post
Just received my Marriott "Gold" kit today. Platinum was fun while it lasted...Was a nice perk.
My status on Marriott still shows Platinum although I rarely stay with them. Perhaps its because I have the JPM RC Rewards card? I am also Platinum at SPG and I don't stay with them often either although the couple of times I have I spent a lot?

In any case I often feel room upgrades I have gotten are worse than what I booked - I research my hotels a lot!

Adam
adambrau is offline  
Old Feb 14, 18, 3:07 pm
  #236  
 
Join Date: Jan 2013
Location: DEN, GOT
Programs: UA GS
Posts: 45
@adambrau : Marriott status lasts until the end of February as compared to airline status which typically last until the end of January.
YumYumcake is offline  
Old Feb 14, 18, 4:57 pm
  #237  
 
Join Date: Aug 2000
Location: Tri Valley Area Northern CA
Programs: UA GS
Posts: 514
Originally Posted by twkidM3 View Post
thanks, i guess we'll continue our peasant flying and expect no difference from 1k.
I recently went from 1k to GS by reaching 4 million miles. As a 1k flying on discounted domestic fares (G, K), I was upgraded about 10-15% of the time. Now as a GS, sitll flying on discounted domesitc fares, the uprgrade % has reversed. My upgrade rate is running about 90%, even with frequent SDC. My only 2 misses this year have been on a SDC flight and a IAH/SFO flight on a 757 with 16 lie flat first class seats. Even on the lie flat flight, I was only aced out by a GS couple.

As a 1k flyer, I could not remember the last time I was upgraded on a 320, let alone a 319. However, as a GS, I've been upgraded on all my 319/320 flights (often at the 120 hour window). The difference is huge.
PBAudit is offline  
Old Feb 14, 18, 6:19 pm
  #238  
 
Join Date: Feb 2001
Location: NYC
Programs: UA Global Services
Posts: 1,377
Originally Posted by YumYumcake View Post
@adambrau : Marriott status lasts until the end of February as compared to airline status which typically last until the end of January.
Aww thanks for the clarification makes sense I suppose. Always feel kind of sheepish when the customer service person at Marriott check in thanks me for my loyalty
adambrau is offline  
Old Feb 15, 18, 8:18 am
  #239  
 
Join Date: Mar 2013
Location: MCO
Programs: UA GS 1MM ★G | DL Silver | Marriott LT Ti | Hilton ♦ | Hertz PC | Global Entry TSA Pre
Posts: 2,617
Originally Posted by PBAudit View Post
I recently went from 1k to GS by reaching 4 million miles. As a 1k flying on discounted domestic fares (G, K), I was upgraded about 10-15% of the time. Now as a GS, sitll flying on discounted domesitc fares, the uprgrade % has reversed. My upgrade rate is running about 90%, even with frequent SDC. My only 2 misses this year have been on a SDC flight and a IAH/SFO flight on a 757 with 16 lie flat first class seats. Even on the lie flat flight, I was only aced out by a GS couple.

As a 1k flyer, I could not remember the last time I was upgraded on a 320, let alone a 319. However, as a GS, I've been upgraded on all my 319/320 flights (often at the 120 hour window). The difference is huge.
I have noticed the same... GS increased me from 20% CPU rate to 80% CPU rate immediately. I'm back to 1K temporarily, and I have missed my CPU's so far the last 2 weeks on GRR-ORD and ORD-DEN... It is a huge difference being a GS as they will typically clear you at 120hr if there are more than a few seats open in the F cabin. 1K may not clear even if half of the cabin is open at 96hr, and will not clear until after boarding many times with seats open in F as they try to sell them via ToD upgrades on the app.

Luckily most of my long flights this year will be in paid J, but (as someone stated to me several weeks ago), I have a lot of BG1 and E+ to look forward to on my domestic Y bookings until I satisfy the challenge or qualify again at the end of this year.

Congrats on the 4MM, by the way.
jjmoore is offline  
Old Feb 15, 18, 8:47 am
  #240  
 
Join Date: Mar 2011
Location: Colorado
Programs: UA GS 3.2 MM, Hilton Diamond, Marriott Lifetime Platinum Premier
Posts: 1,258
Originally Posted by PBAudit View Post
I recently went from 1k to GS by reaching 4 million miles. As a 1k flying on discounted domestic fares (G, K), I was upgraded about 10-15% of the time. Now as a GS, sitll flying on discounted domesitc fares, the uprgrade % has reversed. My upgrade rate is running about 90%, even with frequent SDC. My only 2 misses this year have been on a SDC flight and a IAH/SFO flight on a 757 with 16 lie flat first class seats. Even on the lie flat flight, I was only aced out by a GS couple.

As a 1k flyer, I could not remember the last time I was upgraded on a 320, let alone a 319. However, as a GS, I've been upgraded on all my 319/320 flights (often at the 120 hour window). The difference is huge.
I wish that was the case with me. My CPU upgrade rate as GS is about 30%. This year I am 2 for 8. Flying today from Toronto to Denver on a $700 one way fare. 6 hours before the flight there are open first class seats and I'm still not upgraded. They are selling them for $119 and I'm sure two people with no status will grab them.
bldr1k is offline  

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